Mercure Telford Centre Hotel

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Mercure Telford Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 242 reviews

ALLSAFE approved hotel

Mercure Telford Centre Hotel
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Description

Hotel extras

  • Ideal for exploring Shropshire AONB

  • In the heart of the Telford City Centre

  • 24hr food and beverage available, along with a full English Breakfast & Dinner menu.

  • Complimentary onsite carpark with space for up to 300 vehicles

  • Heated indoor swimming pool, fitness centre, including a jacuzzi, steam room and gym

Our accommodation(s)

Hotel location

Mercure Telford Centre Hotel

Forge Gate, Telford Centre
TF3 4NA TELFORD
United Kingdom

Fax: +44 1952 217681

  • By plane

    BIRMINGHAM INT At 75km / 47 miles

  • By car

    M54 JUNCTION 5 At 1km / 0 miles

  • By train

    TELFORD CENTRAL At 1km / 1 miles

GPS:52.68128, -2.446585

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Iron Masters

We pride ourselves on offering a good choice of quality dishes using the finest local British ingredients where possible. We always try to source produce from sustainable sources and the provenance and traceability of our food is vitally important to us.

Our guest reviews for
Mercure Telford Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  242 reviews

TripAdvisor Rating  3.5/5  64 reviews

Well located

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Everything was fine, although I feel the drinks at the bar are quite expensive.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

Brilliant stay

Customer review rating 5.0/5

Rob Business - Confirmed reviews ALL

lovely hotel and the room was so good i wanted to stay longer

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Lovely staff but unfortunately not the best experience

Customer review rating 3.0/5

Matthew Families - Confirmed reviews ALL

The staff are GREAT but unfortunately there were protest going on which put a downer on the whole weekend. Staff did there best. Rooms we ok but Air con wasn’t working great and bathroom could have been cleaner. Again the staff were great.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor

Awesome hotel

Customer review rating 5.0/5

Adam K. Couples - Confirmed reviews ALL

Had a brilliant stay

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Good stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

only problem was that the wine we ordered with dinner was not available and it took a long time to tell us (in fact our food had already arrived). We had a Pinot Grigio substitute that turned out to be Rose and we were charged £35 for it, which was pretty exorbitant.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass your comments on to our Food & Beverage Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

Well located

Customer review rating 4.0/5

Christine B. Couples - Confirmed reviews ALL

We had a very pleasant stay. The staff were very friendly and helpful. The location very good for what we went there for. 10 minutes from the RAF museum at Cosford.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

Customer review rating 2.0/5

Andy O. Families - Confirmed reviews ALL

A ‘dog friendly hotel’ does not mean other guests should have to suffer 2 yap dogs continually barking through the night in the next room.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

Customer review rating 3.0/5

M S. L. Families - Confirmed reviews ALL

Our room was clean and satisfactory. Hotel staff where polite and friendly. However my one disappointment was food from the bar. I ordered a chicken salad but I recieved chicken on top of a bowl of chopped lettuce, smothered in French dressing. I paid for the meal but didn't eat it as it was such a let down. Breakfast on the other hand was excellent.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have passed your comments on to our head chef regarding the chicken salad. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

Comfortable stay

Customer review rating 4.0/5

Homa Couples - Confirmed reviews ALL

Clean and comfortable room, friendly and helpful staff, sauna and swimming made our stay very satisfying

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Pleasant stay

Customer review rating 4.0/5

Rob D. Couples - Confirmed reviews ALL

Very pleased with hotel. Only downside, the bathroom was a little shabby compared to the rest.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Excellent Stay

Customer review rating 5.0/5

Lyn R. Couples - Confirmed reviews ALL

We were very pleased with our stay at Mercure Telford. We were primarily there to visit a family member who had suffered a stroke on Boxing Day so we chose the hotel based on how convenient it was. Everything was excellent.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Worse stay ever !!

Customer review rating 0.5/5

James C. Couples - Confirmed reviews ALL

Terrible you have refuges running round playing knock door run and riding bikes up and down the corridor at 2am in the morning what are you running a hotel or a hostel currently trying to get a refund

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have passed this to our reception manager for you who will be in touch within due course. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

Well located

Customer review rating 5.0/5

Paul Friends - Confirmed reviews ALL

On arrival at receptiin I was greeted by a warn smile from your receptionist. Check in was smooth and unfussy. Room was nice and clean. Staff are always polite and helpful. Recommend hotel to others for sure.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Great hotel

Customer review rating 5.0/5

Barbara B. Couples - Confirmed reviews ALL

Our allocated room had an adjoining door and was extremely noisy. We asked for a room change shortly after arriving and was given a nice quiet room

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

Telford

Customer review rating 4.0/5

Zorro Families - Confirmed reviews ALL

I would be family rooms with separate bad in room

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Friendly Staff

Customer review rating 5.0/5

Joanne Families - Confirmed reviews ALL

We felt welcome as soon as we walked through the door. Really friendly staff.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Ok

Customer review rating 3.5/5

Gina Families - Confirmed reviews ALL

The breakfast was cold unfortunately and the drinks at the evening wedding were very expensive.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

Good Hotel, Great Staff

TripAdvisor rating 4.0/5

anthonyelkin Business - TripAdvisor review

I regularly stay in hotels whilst working away and this hotel has excellent facilities but the stand out reason for staying are the staff. From front reception, bar and restaurant and leisure the staff are attentive, responsive and very helpful.

Possibly one of the worst hotel experiences I've had.

TripAdvisor rating 1.0/5

278adamm TripAdvisor review

I book my room at 19:30 via the Accor website, I arrived at the hotel around 23:00 after traveling for 2.5 hours to be informed there was no room available. After some discussion and bring another member of staff over they found a room that was marked for maintenance, while to room was checked I rechecked the Accor website and app to see if I could book a room at this hotel and to my surprise there was twin rooms classic room and king size privilege room showing available, when I challenged the staff member has to why I could still book room the only reply she could come back with "It's not my fault sir". The other staff member returned to reception to inform me that the room had been checked and she could not find a problem and I was asked if I would accept the room, I only had two option 1. travel 2.5 home to travel back again tomorrow morning or 2 stay. I agreed to accept the room with no apology from the staff or acceptance there was a problem, had a left the reception a couple arrived to also find they didn't have a room that was book over a month ago. this seems to be the storey of the night because there was at least another three people with the same problem. I dropped my bags off in my room and then went to the bar to get a drink to find no one behind to server, after waiting 5 min one of the staff from reception came over to server me. Once I had my drink I then tried to found a clean table, all the tables either had dirty plates or glasses or both, it was left up to the customer to clean off and to use a dirty table. The next morning I went to the restaurant for breakfast, cross contamination with the food was not a problem, utensils that was used for meat products was also used for non meat product (only 1 set per two dishes), also the quality was very poor, I wish i'd not paid from breakfast and just use the McDonalds around the corner. Considering COVID this hotel seems to have dropped all protocols and just didn't feel safe. I've used Accor hotels for work over the past 8 years and I must say this is the worst hotel under this brand I've stayed in and will think twice before staying in one again.

Sheikh Alim Business Stay

TripAdvisor rating 4.0/5

sheikhalim Business - TripAdvisor review

Nice clean room. Good value. Near amenities. Good receptionist. Unfortunately due to Vovid-19 issues the gym and spa was not open. My room was a little noisy due outside canopy. Would recommend again. Pleasant.

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