Mercure Telford Centre Hotel

My room was clean and comfortable. However, the website states rooms are air conditioned, but only some are and mine was not. It was hot and stuffy and I can imagine in the Summer months it would be unbearable. On arrival I was offered a full breakfast for £10 which I paid for but the next day when I arrived at breakfast they said I had not paid for it and I had to queue at reception to sort it out. I thought the receptionist was rude, no apology for their mix up. On the second day, after carrying my bags up to my room, my key wouldn't open the door. After going all the way back down to reception with my bags they re activated my key, again no apology. Lacking customer service. I would stay somewhere else next time.

Stayed with friends on a motorcycle weekend. Enjoyable stay. Used the bar, restaurant and pool.

Stayed with several friends on a motorcycle weekend. Good hotel. Service good at reception and in the bar and restaurant

As above, although breakfast was very haphazard. Both coffee machine needed attention and I had to ask for this to happen. By the time I got a coffee, there was no bacon, sausage or scrambled eggs left in the Bain Marie’s, so had to ask again for assistance and wait again for replenishment! The juice etc was on the other side of the room for some reason and there was no fresh bread or croissants to be found and I’d given up by this point as time was getting on. However, food was tasty enough once it arrived.

Nice hotel but very poor allowances for disabled. Booked into assisted room only to find 7 steps to room. Moved to higher priced room supposedly assisted but wasn’t. Staff very nice particularly Sam in reception. Worked his best with hotel amenities but they were not good. Rooms very basic. Wouldn’t stay here again.