Mercure Telford Centre Hotel

Mercure Telford Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 400 reviews

See on a map

Hotel extras

  • BT Sports showing in Bar Lounge

  • Pets Welcome

  • 24hr food and beverage available, along with a full English Breakfast & Dinner menu.

  • Complimentary onsite carpark with space for up to 300 vehicles

  • Heated indoor swimming pool, fitness centre, including a jacuzzi, steam room and gym

ALLSAFE approved hotel

Hotel location

Mercure Telford Centre Hotel

Forge Gate, Telford Centre
TF3 4NA TELFORD
United Kingdom

GPS:52.68128, -2.446585

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Iron Masters

We pride ourselves on offering a good choice of quality dishes using the finest local British ingredients where possible. We always try to source produce from sustainable sources and the provenance and traceability of our food is vitally important to us.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  400 reviews

TripAdvisor Rating  3.5/5  99 reviews

Disappointing customer service, no warm welcome.

TripAdvisor rating 1.0/5

Travellerfr0mWales Business - TripAdvisor review

My room was clean and comfortable. However, the website states rooms are air conditioned, but only some are and mine was not. It was hot and stuffy and I can imagine in the Summer months it would be unbearable. On arrival I was offered a full breakfast for £10 which I paid for but the next day when I arrived at breakfast they said I had not paid for it and I had to queue at reception to sort it out. I thought the receptionist was rude, no apology for their mix up. On the second day, after carrying my bags up to my room, my key wouldn't open the door. After going all the way back down to reception with my bags they re activated my key, again no apology. Lacking customer service. I would stay somewhere else next time.

Convenient hotel. Good choice for a 2 night break

Customer review rating 4.5/5

Pete Friends - Confirmed reviews ALL

Stayed with friends on a motorcycle weekend. Enjoyable stay. Used the bar, restaurant and pool.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

Good stay. We'll priced

Customer review rating 4.0/5

Brian Friends - Confirmed reviews ALL

Stayed with several friends on a motorcycle weekend. Good hotel. Service good at reception and in the bar and restaurant

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

Nice clean hotel, quick check-in.

Customer review rating 4.0/5

Joanne U. Couples - Confirmed reviews ALL

As above, although breakfast was very haphazard. Both coffee machine needed attention and I had to ask for this to happen. By the time I got a coffee, there was no bacon, sausage or scrambled eggs left in the Bain Marie’s, so had to ask again for assistance and wait again for replenishment! The juice etc was on the other side of the room for some reason and there was no fresh bread or croissants to be found and I’d given up by this point as time was getting on. However, food was tasty enough once it arrived.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

Nice hotel but lacking something.

TripAdvisor rating 3.0/5

TrellisTrinidad Families - TripAdvisor review

Nice hotel but very poor allowances for disabled. Booked into assisted room only to find 7 steps to room. Moved to higher priced room supposedly assisted but wasn’t. Staff very nice particularly Sam in reception. Worked his best with hotel amenities but they were not good. Rooms very basic. Wouldn’t stay here again.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 403 reviews 9.8/10 Location
  • 923 reviews 6.2/10 Room
  • 780 reviews 8.4/10 Service
  • 14 reviews 7.5/10 WiFi
  • 419 reviews 5.7/10 Cleanliness
  • 327 reviews 7/10 Breakfast
  • 187 reviews 6.1/10 Value

Powered by Trustyou

All our hotels in TELFORD