Customer review rating 4.0/5 240 reviews
ALLSAFE approved hotel
We Welcome all Guests & Families
In the heart of the Telford City Centre
24hr food and beverage available, along with a full English Breakfast & Dinner menu.
A free onsite carpark with space for up to 300 vehicles
Heated indoor swimming pool, fitness centre, including a jacuzzi, steam room and gym
TF3 4NA telford
Contact email :HB537@accor.com
Check-in from 15h00
Check out up to 12h00
We pride ourselves on offering a good choice of quality dishes using the finest local British ingredients where possible. We always try to source produce from sustainable sources and the provenance and traceability of our food is vitally important to us.
Check-in from - Check out up to
Classic room - 1 double bed
Classic room - 2 single beds
Privilege room - 1 king size bed
Accessible room - 1 double bed
Standard Room - 2 single beds
Subject to availability
Number of meeting rooms: 9
Maximum size: 372 m²
Maximum capacity: 475 people
Maximum banquet capacity: 300 people
100% genuine reviews from our guestsFind out more
Overpriced average hotel, lovely staff but too noisy
Anonymous Couples - 11/10/2021 Confirmed reviews ALL
Booked to stay for two nights. Premier room. Room itself was ok, reasonably clean, bed and tv large but otherwise a holiday inn standard room for double the cost, nothing special at all. I had settled down to sleep after a long journey, I heard a lady swearing, ranting and banging around next door - my room had an a-joining door. This continued for some time, I felt for the cost of stay I wasn’t going to tolerate this and I had also had a medical procedure for which I’d needed rest. I called reception and they said I could move rooms. The two night shift ladies on reception were lovely. Offering me a room on a different floor. However the room I visited, the lights didn’t work so I had to get another room. I then moved my belongings (and dog) to the other room having gone from the 3rd floor to ground. Sleep was fine after this. The next evening after 2230, I was settling down for sleep again and heard male, foreign voices outside my bedroom window, the noise was loud and there was running and ball games. This carried on and in the end I visited reception. The two ladies were on again and informed me they would ask the boys to stop planning (apparently the hotel had taken them in, assuming under a refugee scheme). However they moved me to the room directly opposite anyway. Again, not feeling great and having a journey home ahead of me, I needed my sleep. I did sleep fine in the end. The staff were all lovely but paying £360 for two nights and having this happen to me has left me very disappointed and I will never recommend this hotel or which to stay here again. Such a shame as the staff were great.
Barry O. Couples - 11/10/2021 Confirmed reviews ALL
Nice hotel with good good and gym but showers bordering on dangerous.
Anonymous Couples - 05/10/2021 Confirmed reviews ALL
Staff were very helpful and friendly especially your two colleagues on duty in the pool/spa area. Pool/spa area was exceptionally clean with all facilities in top working order. I passed this on to them at the time. Bar staff was very kind in organising an ice bucket + 2 champagne glasses!
Heather B. Business - 30/09/2021 Confirmed reviews ALL
Great stay. Friendly, helpful staff thank you
Good clean hotel, comfy bed, good wifi
P. Couples - 28/09/2021 Confirmed reviews ALL
The room was fine for two of us. Big bed, very comfy and both had a good nights sleep. The Nespresso machine in the room was a welcome addition. Air con worked fine and the wifi was good enough to be able to stream Netflix etc. Nice a clean room, the power shower lived up to its name, very powerful!
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