Name: Mercure Telford Centre Hotel
Address: TELFORD, TF3 4NA, UNITED KINGDOM
Telephone: (+44)1952/217680

Mercure Telford Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 242 reviews

ALLSAFE approved hotel

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Mercure Telford Centre Hotel

Hotel for travellers looking for local and authentic experiences

We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols and provides assurance that these standards are being met in this hotel.

Hotel Manager

Mercure Telford Centre Hotel is ideally situated for easy access, just off the M54, making this hotel is ideal for business, conferences, or leisure trips. The hotel is a seven-minute walk from Telford Railway Station and near local attractions; Ironbridge Gorge Museum, The Telford International Centre, and Blists Hill Victorian Museum. After busy days, guests are welcome to use our onsite leisure facilities, including the gym and indoor pool.

We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols and provides assurance that these standards are being met in this hotel.

Hotel extras

Ideal for exploring Shropshire AONB
In the heart of the Telford City Centre
24hr food and beverage available, along with a full English Breakfast & Dinner menu.
Complimentary onsite carpark with space for up to 300 vehicles
Heated indoor swimming pool, fitness centre, including a jacuzzi, steam room and gym

Our accommodation(s)

Classic room - 1 double bed

Max. number of persons: 2
Area: From 14 m² / 150 sq ft

Business Desk

Classic room - 2 single beds

Max. number of persons: 2

Business Desk

Privilege room - 1 king size bed

Max. number of persons: 2

Business Desk

Accessible room - 1 double bed

Accessible room

Max. number of persons: 2
Area: From 14 m² / 150 sq ft

Business Desk

Standard Room - 2 single beds

Max. number of persons: 2
Views: Garden View, City View Note

*Subject to availability

High speed internet
Satellite/cable colour TV
Business Desk
Direct dial telephone

Hotel location

Mercure Telford Centre Hotel

Forge Gate, Telford Centre
TF3 4NA TELFORD
United Kingdom

Tel: +44 1952 217680

Fax: +44 1952 217681

By plane
BIRMINGHAM INT At 75km / 47 miles
By car
M54 JUNCTION 5 At 1km / 0 miles
By train
TELFORD CENTRAL At 1km / 1 miles

GPS:52.68128, -2.446585

Hotel services

Check-in from 15h00 - Check out up to 12h00

In summary

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

Iron Masters

We pride ourselves on offering a good choice of quality dishes using the finest local British ingredients where possible. We always try to source produce from sustainable sources and the provenance and traceability of our food is vitally important to us.

Well located

Anonymous Business - 5/9/2022 Confirmed reviews ALL

Everything was fine, although I feel the drinks at the bar are quite expensive.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

Brilliant stay

Rob Business - 5/9/2022 Confirmed reviews ALL

lovely hotel and the room was so good i wanted to stay longer

Lovely staff but unfortunately not the best experience

Matthew Families - 5/9/2022 Confirmed reviews ALL

The staff are GREAT but unfortunately there were protest going on which put a downer on the whole weekend. Staff did there best. Rooms we ok but Air con wasn’t working great and bathroom could have been cleaner. Again the staff were great.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor

Awesome hotel

Adam K. Couples - 5/9/2022 Confirmed reviews ALL

Had a brilliant stay

Good stay

Anonymous Couples - 5/8/2022 Confirmed reviews ALL

only problem was that the wine we ordered with dinner was not available and it took a long time to tell us (in fact our food had already arrived). We had a Pinot Grigio substitute that turned out to be Rose and we were charged £35 for it, which was pretty exorbitant.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass your comments on to our Food & Beverage Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

Well located

Christine B. Couples - 5/5/2022 Confirmed reviews ALL

We had a very pleasant stay. The staff were very friendly and helpful. The location very good for what we went there for. 10 minutes from the RAF museum at Cosford.

Andy O. Families - 5/5/2022 Confirmed reviews ALL

A ‘dog friendly hotel’ does not mean other guests should have to suffer 2 yap dogs continually barking through the night in the next room.

M S. L. Families - 5/3/2022 Confirmed reviews ALL

Our room was clean and satisfactory. Hotel staff where polite and friendly. However my one disappointment was food from the bar. I ordered a chicken salad but I recieved chicken on top of a bowl of chopped lettuce, smothered in French dressing. I paid for the meal but didn't eat it as it was such a let down. Breakfast on the other hand was excellent.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have passed your comments on to our head chef regarding the chicken salad. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

Comfortable stay

Homa Couples - 4/30/2022 Confirmed reviews ALL

Clean and comfortable room, friendly and helpful staff, sauna and swimming made our stay very satisfying

Pleasant stay

Rob D. Couples - 4/29/2022 Confirmed reviews ALL

Very pleased with hotel. Only downside, the bathroom was a little shabby compared to the rest.

Excellent Stay

Lyn R. Couples - 4/28/2022 Confirmed reviews ALL

We were very pleased with our stay at Mercure Telford. We were primarily there to visit a family member who had suffered a stroke on Boxing Day so we chose the hotel based on how convenient it was. Everything was excellent.

Worse stay ever !!

James C. Couples - 4/26/2022 Confirmed reviews ALL

Terrible you have refuges running round playing knock door run and riding bikes up and down the corridor at 2am in the morning what are you running a hotel or a hostel currently trying to get a refund

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have passed this to our reception manager for you who will be in touch within due course. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

Well located

Paul Friends - 4/24/2022 Confirmed reviews ALL

On arrival at receptiin I was greeted by a warn smile from your receptionist. Check in was smooth and unfussy. Room was nice and clean. Staff are always polite and helpful. Recommend hotel to others for sure.

Great hotel

Barbara B. Couples - 4/19/2022 Confirmed reviews ALL

Our allocated room had an adjoining door and was extremely noisy. We asked for a room change shortly after arriving and was given a nice quiet room

Telford

Zorro Families - 4/18/2022 Confirmed reviews ALL

I would be family rooms with separate bad in room

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Friendly Staff

Joanne Families - 4/18/2022 Confirmed reviews ALL

We felt welcome as soon as we walked through the door. Really friendly staff.

Gina Families - 4/17/2022 Confirmed reviews ALL

The breakfast was cold unfortunately and the drinks at the evening wedding were very expensive.

Good Hotel, Great Staff

anthonyelkin Business - 11/7/2021 TripAdvisor review

I regularly stay in hotels whilst working away and this hotel has excellent facilities but the stand out reason for staying are the staff. From front reception, bar and restaurant and leisure the staff are attentive, responsive and very helpful.

Possibly one of the worst hotel experiences I've had.

278adamm 8/28/2021 TripAdvisor review

I book my room at 19:30 via the Accor website, I arrived at the hotel around 23:00 after traveling for 2.5 hours to be informed there was no room available. After some discussion and bring another member of staff over they found a room that was marked for maintenance, while to room was checked I rechecked the Accor website and app to see if I could book a room at this hotel and to my surprise there was twin rooms classic room and king size privilege room showing available, when I challenged the staff member has to why I could still book room the only reply she could come back with "It's not my fault sir". The other staff member returned to reception to inform me that the room had been checked and she could not find a problem and I was asked if I would accept the room, I only had two option 1. travel 2.5 home to travel back again tomorrow morning or 2 stay. I agreed to accept the room with no apology from the staff or acceptance there was a problem, had a left the reception a couple arrived to also find they didn't have a room that was book over a month ago. this seems to be the storey of the night because there was at least another three people with the same problem. I dropped my bags off in my room and then went to the bar to get a drink to find no one behind to server, after waiting 5 min one of the staff from reception came over to server me. Once I had my drink I then tried to found a clean table, all the tables either had dirty plates or glasses or both, it was left up to the customer to clean off and to use a dirty table. The next morning I went to the restaurant for breakfast, cross contamination with the food was not a problem, utensils that was used for meat products was also used for non meat product (only 1 set per two dishes), also the quality was very poor, I wish i'd not paid from breakfast and just use the McDonalds around the corner. Considering COVID this hotel seems to have dropped all protocols and just didn't feel safe. I've used Accor hotels for work over the past 8 years and I must say this is the worst hotel under this brand I've stayed in and will think twice before staying in one again.

Sheikh Alim Business Stay

sheikhalim Business - 2/2/2021 TripAdvisor review

Nice clean room. Good value. Near amenities. Good receptionist. Unfortunately due to Vovid-19 issues the gym and spa was not open. My room was a little noisy due outside canopy. Would recommend again. Pleasant.

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