21c Museum Hotel Lexington

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,722 件のレビュー

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167 West Main Street, 40507 LEXINGTON, United States

説明

ホテルのその他の情報

  • One of a kind experience that combines contemporary art with luxurious, southern hospitality.

  • Innovative and local cuisine with rotating art exhibitions at Lockbox Restaurant.

  • Rotating thought provoking contemporary art exhibits reflect the global nature of art today

  • Custom designed contemporary furnishings, plush robes and Malin and Goetz bath amenities.

  • Rooms feature high ceilings and large historic windows

当ホテルの客室

ホテル所在地

21c Museum Hotel Lexington

167 West Main Street
40507 LEXINGTON
United States

GPS:38.047194, -84.4975089

電話番号
ファックス +1 859-899-6801

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Lockbox

Lockbox sources local high quality ingredients around the Bluegrass region to create thoughtful preparations and cooking techniques in a contemporary setting. Space highlights historic features and offers individual or communal tables.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,722 件のレビュー

トリップアドバイザーの評価  4.5/5  1,120 件のレビュー

Disappointing

トリップアドバイザーの評価 3.0/5

dbh137 トリップアドバイザー認証口コミ

Check in was a huge pain. Front desk staff didn’t really care when we shared concerns with the basketball-sized wet spot in the carpet. Good times. Mediocre at best. Sad to see 21C lose a step. Disappointing. We won’t be going back. It’s a shame because we used to seek out 21C hotels.

dbh137, Sincerest apologies for our lack of empathy to you during your stay with us, I can assure it was unintentional. Moreover, I will follow up with our teams to see what went amiss. With the torrent amount of rain we have seen recently from Helen, I would not be surprised if that is were this water spot came from. I will ensure that this is passed on to our maintenance department for further inspection. We would hate to lose you as a customer, and hope that you will give is another chance to redeem ourselves in your eyes. Should you change your mind please feel free to email me directly. All the best, Sarah Grindle Rooms Director

AMAZING!!

トリップアドバイザーの評価 5.0/5

Melissa I ビジネス - トリップアドバイザー認証口コミ

This hotel was outstanding! Absolutely beautiful, stunning artwork, and such an amazing room. The front desk staff were friendly and engaging. Very clean, bright and inviting. Location is close to great are near, night life, restaurants, boutiques and bars. I purchased the bath robe because I fell in love with it!! The only critique would be that I would prefer that the hot water was more hot. I would absolutely take advantage of staying here again!

Thanks Melissa! We appreciate your kind words. I will make sure to share this with our team. PS we will look into the water temp :) Best, Sarah and Lex Team

Prepaid reservations not honored.

トリップアドバイザーの評価 1.0/5

allisonf233 ビジネス - トリップアドバイザー認証口コミ

Don’t try to book a room here. Arrived yesterday at the hotel for a prepaid reservation for 2 nights with 2 rooms on a booking that was made a month ago through American Express. We arrived around 5pm. After 15 minutes of standing around and watching other groups get checked in, we were told the hotel did not have rooms for us. There was a brief apology before offering us a Residence Inn room (3 star vs 4 star) in exchange. I responded that the Residence Inn is not a comparable hotel and suggested other 4-star hotels in the area by name. The front desk told me they could call another hotel to find availability but they wouldn’t pay for it and charges there would be my responsibility. I reiterated that this was not an acceptable response and they suggested I file a dispute with my credit card. I was offered nothing else. We asked for manager. One never appeared. I did not want to cause a scene, but this is my first time visiting this part of the country. I was the only non-white person checking in. Other, all-white, groups were accommodated before and after me. I had to pay out of pocket, last minute rates to a comparable hotel down the street. This cost me hundreds of dollars. A truly embarrassing experience.

Hi Allison, I am sorry that your requested room was unavailable. We would like to make it up to you, and hope that you will give us a second chance. Please feel free to reach out at any time. Best, Sarah and Lex Team

Comfortable stay at a historic old building in downtown Lexington-with artwork.

トリップアドバイザーの評価 4.0/5

Joe B Couples - トリップアドバイザー認証口コミ

We were looking for a hotel within a fairly short distance for a one night stay for our anniversary. As Louisvillians we are familiar with the 21C in our hometown and at my wife’s suggestion we decided to try the location in Lexington. We were fortunate enough to find a deal that included breakfast(well, actually $18 apiece). Although not quite as impressive as the Louisville location we enjoyed the charm of the old historic bank building and the unique artwork that made it feel special. The staff were cordial and polite. The room had a beautiful view of downtown and the Lexington courthouse plus a comfy bed. Bright, airy and modern we were content with our choice. The only thing missing was a small fridge and microwave.As longtime Hilton Rewards Members we became accustomed to those amenities. Do note it’s valet parking only and that is $30 extra. Valet service was quick,painless and friendly. We also had reservations for dinner at The Lockbox which I will include in a separate review.

Thanks Joe for your feedback, we will pass this along to our team as I know it will serve as encouragement. All the best, Sarah and Lex Team

Unique, luxurious and admirable

トリップアドバイザーの評価 5.0/5

TR26 トリップアドバイザー認証口コミ

Our first stay at a 21c was in the Nashville location (now sold to Hilton!) last year. At the time, my wife told me she wanted to stay at all of them. So this year I planned that we would celebrate both our birthdays and anniversariy off the official date and overnight at this 21c. I am now of the impression that they're all superb, genuine treasures for the city they're in, and well worth the trip. Our room was comfortable. Sleep quality excellent. The bathroom is especially nice. Note that there is only desk space for one computer--I have concluded that I can do without mine for a night so it's OK for us, but others might need to take turns or resort to their business center. All 21c locations contain a free art gallery, open 24/7, as a community service. They have several permanent pieces on display throughout their lobby, and several galleries on the second floor where special exhibitions are shown. The exhibition on this visit was "Labor and Materials", visual arts homage to labor, construction and manufacture--and it was excellent. There was one imperfection. I suddenly had to write a short piece, and with no computer, I tried to use their business center. But I could not access the internet through their wifi using the Apple computer in that center--nothing we tried worked. So I had to resort to composing the thing on my mobile phone--hope I never have to do that again. Staff is consistently happy and helpful. We learned that 21c pays employees a living wage plus health insurance and 401(K) plan--which makes me even happier to give them my business. This location isn't as spectacular as Nashville was--but I'm entirely pleased and eager to add the next 21c to our record.

Thank you so much for the lovely review! We are thrilled to see you enjoyed your time at 21c Lexington as well as a few of our other properties! We take great pride in our team, rooms, and museum. I am so glad that you were able to enjoy all aspects during your latest stay. The next time your travels take you to Lexington, please be sure to reach out. We can't wait to welcome you back again soon! All the best, Kerstin

との提携 TripAdvisor

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