21c Museum Hotel Lexington - MGallery 4 stars 
Customer review rating 4.5/5 
33 reviews
ALLSAFE approved hotel
Book this hotel
ALL - Accor Live Limitless
Free: become a member
When making a booking at this hotel:
-
I earn Status & Rewards points
-
I can use my Rewards points
-
I benefit from advantages
-
I can take advantage of the Members' rate
Hotel extras
One of a kind experience that combines contemporary art with luxurious, southern hospitality.
Innovative and local cuisine with rotating art exhibitions at Lockbox Restaurant.
Rotating thought provoking contemporary art exhibits reflect the global nature of art today
Custom designed contemporary furnishings, plush robes and Malin and Goetz bath amenities.
Rooms feature high ceilings and large historic windows
Services in the hotel and nearby
Check-in from 16h00
Check out up to 11h00
Paying
Information message
Hotel location
21c Museum Hotel Lexington - MGallery
167 West Main Street
40507
lexington
united states
Check-in from 16h00
Check out up to 11h00
- By plane
BLUE GRASS AIRPORT At 10km / 6 miles - Shuttle paying
GPS :38.047194, -84.4975089
Our accommodation(s)
With high ceilings and large historic windows, guestrooms are a comfortable respite from the thought provoking art that fills the museum galleries. Custom-designed contemporary furnishings, comfortable beds, plush robes and Malin and Goetz bath amenities. All guest rooms include FREE WiFi, 42" HDTV flat screen television, Nespresso coffee, machine, Alarm clock/docking station, Malin and Goetz bath amenities, Luxurious bedding, and original artwork.
Our restaurants and bars
Your meetings and events
Our meeting rooms
Number of meeting rooms: 6
Maximum capacity: 128 people
Maximum banquet capacity: 112 people
Our guest reviews for
21c Museum Hotel Lexington - MGallery
100% genuine reviews from our guests
Find out moreNot worth the money at all
Customer review rating 4.5/5
Disappointed Couples - 19/01/2021 Confirmed reviews ALL
For the price I would never go back. Would not honor online offer for 1 night free saying not available when we called but the next day posted the same special on FB again & never answered FB message about not honoring it when we called. Only two regular sized pillows on a king sized bed which is odd considering your a luxury hotel. The limited menu at dinner tasted alright but crappy selection for dinner & cocktails. Back to the room for dessert after waking the museum and could not even eat the apple crisp. Looked like applesauce that they forgot to peel & tossed some crumbs on. We choose this upscale experience for our 20th anniversary & would not recommend to anyone. The location & room was nice but that was about it. Our stay was not even worth half of what we paid. We saw reviews saying no coffee in room & restaurant not open until 10am for breakfast which was an inconvenience but doable until we woke & realized restaurant not open on Sundays. COVID cannot be blamed for the lack of effort all around at this location.
Hello Stacey, I just left you a voicemail in hopes that we could connect further about your recent visit. We clearly failed to meet your expectations and I hope you accept my sincerest apologies. I would love to not only speak with you further regarding your visit, but hope to offer an opportunity for you to come back on us. Please feel free to reach out to me via phone at 85… or email at at… to speak further. I look forward to speaking with you. Abbey Abbey Tillman Director of Operations
Customer review rating 4.5/5
Cecilia S. Couples - 19/01/2021 Confirmed reviews ALL
Our room had a great view and was very comfortable. As soon as we arrived, I did notice various areas that were not clean. The tables and night stands seemed to have been wiped down with a wet/dirty cloth by the heavy streaks on the furniture. The windows in the bathroom and room had finger prints all over them. The most uncomfortable were the crumbs of food or bread on one of the chairs and on the window seals. I clean for a living so I am very aware of little details, but I did not consider those little details. I understand the people cleaning may not be as detailed as they could be, but I do consider it one of the biggest turn offs when staying in a hotel. If the point and goal is to feel comfortable, I think cleanliness is top of the list. I took pictures of the crumbs and dust on shelves if you would like to see. Again, our stay was good overall. Staff was nice enough. Thank you
Dear Cecilia S., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Lexington - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would like for you to give us the opportunity to demonstrate our high quality standards; kindly accept a special welcome back rate and complimentary upgrade, which you will be able to redeem at a future stay with us. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely, Abbey Abbey Tillman Director of Operations
Customer review rating 4.5/5
A.k. Business - 17/01/2021 Confirmed reviews ALL
The only reason I gave 6 is because I have heard great things about hotel and was excited....only to get to my room with a dirty bed toilet with urine towels on the floor. CLEARLY my room was not cleaned and while we are in the middlebof a pandemic it made me very uncomfortable! They did move my room to 501 and it was very good. But it was not a good starter
Dear Aisha K., Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Lexington - MGallery. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our inspection processes in order to prevent any future occurrence. You should never be checked into a dirty room - we clearly missed the mark here. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Abbey Abbey Tillman Director of Operations
Locals but it felt like we were visiting the city.
Customer review rating 4.5/5
James Couples - 16/01/2021 Confirmed reviews ALL
Great view, set up, and the black out curtains will make you miss your check out! Wonderful all around.
Dear James A., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Lexington - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abbey Abbey Tillman Director of Operations
Given the circumstances it was a good stay
Customer review rating 4.5/5
Anonymous Couples - 12/01/2021 Confirmed reviews ALL
Everyone was friendly and helpful. We did have to ask for extra items but without daily cleaning that is understood. The heating system is pretty loud so we had to sleep with it off, which was somewhat uncomfortable.
Hello Derrick, Thank you for taking the time to detail feedback from your recent visit with us. I'm glad that you overall enjoyed your stay, but appreciate the details that would have made the stay good to great. Adding additional towels and toiletries to your room knowing you were a multiple night stay seems like a no brainer after the fact. I apologize that we did not have this foresight. We certainly take your feedback to heart and will utilize it to adjust our service offerings moving forward. We hope to have another opportunity to welcome you back - hopefully once things get back to a semblance of normalcy! Very best, Abbey
Our most recent 20 reviews