21c Museum Hotel Lexington - MGallery 4 stars

Such a lovely a comfortable room - so clean & simply prepared. Fun & provocative museum ... delicious dining with excellent service.

The staff at 21C Lex were wonderful. I called a few weeks in advance to confirm an early check in. Staff were super helpful. Housekeeping got us some ice buckets and valet were helpful as well. We ate at Lockbox in the vault room and had a group of 10; everything was great.

Ok , rooms didn’t feel clean , loud noises late at night from bar downs stairs was annoying. I try to stay at boutique hotels but wouldn’t stay at this one again

We enjoyed the contemporary feel to the hotel, the wonderful pop art gallery, the restaurant with many fabulous healthy options and a clean room with all types of lighting for whatever your mood.

Room service was the worst. 44.00 med steakshould not have been well done/burnt... Room was dusty.. Wasn't worth no where near the 480 for 1 night and roomservice dinner for 2... Would take a healthy discount for me to concider stayong again

Bed and furniture very comfortable.

Not up to previous experience. Valet parking not very organized upon both arrival & departure ( wrong car brought up upon departure, room a bit tired looking (marks on wall) & check in area at front vestibule cramped & dark ( previous check in thru vestibule & to right was open & airy. In world of social distancing g new check in space did not make sense at all)

We loved our stay. The staff was courteous and knowledgeable. We enjoyed the central location of the hotel! We also found our room both beautiful and comfortable. . The art displays were amazing!

The nicest person at this hotel was the valet at check in. That is not the experience you’d expect for a $500 hotel room. Arrived to an empty lobby with just one computer, didn’t look like a check in. Wandered around until was sternly told “you check in at the desk.” Pushed trolley of luggage back to desk and found that was the check in employee. Silently checked in and went to Harmon Room, which was very cool. Had dinner at Lockbox. Initially was told that the salmon was 86ed even though we were one of just a handful of parties. Server did find a half portion and we made it work. One server was taking care of all of the parties, so it wasn’t particularly attentive. Left to take a walk and same front desk employee didn’t say hello or goodbye, or offer any local walking suggestions, just more silent treatment. In the morning, could not order in-room breakfast but handout said there would be coffee in lobby vestibule. Asked for coffee and was told it was out but I could walk in the rain to a Starbucks. Again, I’d think for $500 a night I could get a coffee without a walk to a mystery Starbucks in the rain. Picked up car from valet and left. I’ve stayed at the Louisville and Cincinnati properties, and got married at the Hermitage in Louisville, one of the other properties owned by the Browns. All of them had more welcoming hospitality, a more robust art selection, a larger and more useful fitness center, and staff who actually seemed to care that you chose to visit their property. This was not the hospitality one expects for what is billed to be a superior art hotel experience. I would not return to this property even if they bring back breakfast or find the ability to brew a second pot of coffee for the lobby.

I love 21C, but this was the worst bed my partner and I have ever slept on. The sheets feel like paper, the bed feels like plywood with cheap foam on top. The room was dusty, and the gallery was underwhelming compared to other 21C locations. Great location, though!

Great location, friendly staff, comfortable room. Staff were all masked and taking covid precautions seriously. Bar closed early which is understandable given it was mid-week during a pandemic, but the bartender kindly made us a drink to take back to our room even though it was closing time.

Stuff not particularly friendly, Covid protocols meant things were lacking. Short of pillows/towels.

Staff could not have been nicer, restaurant and museum are the Crown Jewels of the hotel, cleanliness in rooms and hallways need work

We enjoyed our stay. Room was luxurious and the Beth Harmon room visit even better. Wished the restaurant was open but understand since it was Easter Sunday. Your attendants were helpful in our finding restaurants in the neighborhood. JG