21c Museum Hotel Lexington

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21c Museum Hotel Lexington

Customer review rating (ALL Rating) 4.1/5 1,304 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • One of a kind experience that combines contemporary art with luxurious, southern hospitality.

  • Innovative and local cuisine with rotating art exhibitions at Lockbox Restaurant.

  • Rotating thought provoking contemporary art exhibits reflect the global nature of art today

  • Custom designed contemporary furnishings, plush robes and Malin and Goetz bath amenities.

  • Rooms feature high ceilings and large historic windows

Hotel location

21c Museum Hotel Lexington

167 West Main Street
40507 LEXINGTON
United States

Telephone +58 598996800

Fax +58 598996801

Contact email

  • By plane

    BLUE GRASS AIRPORT At 10km / 6 miles - Shuttle paying

GPS:38.047194, -84.4975089

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Lockbox

Lockbox sources local high quality ingredients around the Bluegrass region to create thoughtful preparations and cooking techniques in a contemporary setting. Space highlights historic features and offers individual or communal tables.

Our accommodation(s)

With high ceilings and large historic windows, guestrooms are a comfortable respite from the thought provoking art that fills the museum galleries. Custom-designed contemporary furnishings, comfortable beds, plush robes and Malin and Goetz bath amenities. All guest rooms include FREE WiFi, 42" HDTV flat screen television, Nespresso coffee, machine, Alarm clock/docking station, Malin and Goetz bath amenities, Luxurious bedding, and original artwork.

Our guest reviews

Our guest reviews for
21c Museum Hotel Lexington

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,304 reviews

TripAdvisor Rating  4.5/5  1,088 reviews

really unique hotel. I absolutely loved all the art and the room was nice and light filled.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

just an overnight on a motorcycle trip. it was a pleasure

Dear Paul F., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Lexington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Grindle Rooms Director

Comfortable

Customer review rating 5.0/5

M. W. Couples - Confirmed reviews ALL

A few homeless looking folks sitting around out front across the street (8:30 PM) made us wonder if it was a safe area. We met a fella the next day cleaning up litter who directed us to historic society and offered any kind of info we needed. Very nice host and he was proud of his city. Enjoyed Don Knots statue! Great dinner and drinks across the street. Great Bar tender. Hotel was clean and AC was great! The pillows were great!

Dear Mark W., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Lexington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Grindle Rooms Director

Anticipation Gone Wrong

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

I had previously stayed at your location approximately 3 years ago and was excited to stay again. I shared with several of my colleagues how much I enjoyed this unique experience and why we should select this hotel over others. We met first for a business dinner and I had my secretary call to confirm our reservations. Approximately, an hour later we arrived and to my disappointment(and embarrassment) the front desk clerk tried to tell me I didn't have a room--she went so far as to tell me I had canceled it. I explained that I had received confirmations by email and text(through a third part) and also had my secretary call to confirm. She continued to insist that I was incorrect and I began pulling up my emails with confirmation numbers and she still didn't budge. She suggested I pay for another room to resolve this issue and take it up with the third party. I work with colleagues from all over the state and my board chair was actually with us so this added to the embarrassment. I knew that something did not seem right. We were approximately 30 minutes into this scenario. I was almost ready to pay for the rooms when I found a number to call and the person confirmed that I did have a room. I put them on speakerphone and within minutes the clerk had "resolved" the issue. I was shocked. She apologized and gave my colleague an upgrade. At this point, it was hard to enjoy the hotel. Also, my room had a damaged toilet seat(the entire seat was cracked). In closing, I think you understand why a stay that was so anticipated went so wrong.

Dear Amy R., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Lexington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah Grindle Rooms Director

Love this hotel

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

We had a wonderful stay and I appreciated how promptly the valet retrieved my vehicle. The only down side was not having early breakfast available on the weekend.

Dear Devan F., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Lexington. It is always a pleasure to receive positive feedback. I will share your comments with our team especially the valet. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Grindle Rooms Director

A fun city escape

Customer review rating 5.0/5

Mac B. Couples - Confirmed reviews ALL

We stayed here because of the location and funky vibe. We live hotels that utilize an existing old building. We also loved the eco-friendly touches, right down to the recyclable key card. We also live to peruse the art.

Dear Mary B., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Lexington. It is always a pleasure to receive positive feedback especially about our green initiatives that we are taking to reduce single use plastics. We are working towards a lot more projects upcoming as well! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Grindle Rooms Director

Enjoyed the hotel and Lockbox for breakfast.

Customer review rating 4.0/5

Robert W. Business - Confirmed reviews ALL

Lobby could be a little more attractive and cleaner.

Dear Robert W., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Lexington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Grindle Rooms Director

Very Pleased

Customer review rating 5.0/5

Katie S. Business - Confirmed reviews ALL

Booked one of the galleries for an all day meeting- everything was great! Really enjoyed being able to focus on the meeting while 21C took care of all the details.

We very much appreciate your comments regarding your stay at the 21c Museum Hotel Lexington. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Grayson and her team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Grindle Rooms Director

Great location

Customer review rating 4.5/5

Joe Friends - Confirmed reviews ALL

We were on a bike tour and we’re only scheduled for one night. Room was spacious and the bed was comfortable. Dinner and breakfast were great. Cocktails at the bar were tasty. Great location for lunch restaurant. Would definitely stay again.

Dear Joe C., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Lexington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Grindle Rooms Director

Good Vibes, Great Service

Customer review rating 5.0/5

Marc P. Couples - Confirmed reviews ALL

We stayed at the 21C Hotel Lexington for a wedding in the area and loved our room, the view, the toiletries, and had one of our best meals in Kentucky during our Sunday Brunch right before checking out. The shrimp & grits and biscuit were outstanding. Our stay was particularly enjoyable on its own, but it was capped by me receiving an email from the hotel notifying me that I left my jacket left behind in the room's closet. They offered to Fedex it to me, and did so promptly and without asking for anything in return. I already wished I could stay longer in the hotel, and now I feel doubly so. We have fond feelings for the hotel and look forward to returning.

Dear Marc P., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Lexington. It is always a pleasure to receive positive feedback. I will share your comments with our team especially the Chef, Sarah and Katie. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Grindle Rooms Director

Very disgusting experience!

Customer review rating 1.0/5

Kirby T. Couples - Confirmed reviews ALL

For the $275.00 spent for what was advertised as a "boutique luxury hotel" I could have stayed at one of Lexington's best other accommodations. 1)The room wreaked of dirty feet. 2) The carpet was dirty and stained. 3) The bathroom door's hinges were so creaky that they awakened my spouse in the night and sounded like something from a horror story. 4) The entry door closer was so tightly adjusted that my wife literally couldn't open the door and I struggled. 5) One had to wrestle the curtains open as the sliding mechanisms severely needed lubrication. 6) I could not reach room service at approximately 7:30 PM. 7) So far as the "Art" was concerned throughout the lobby and various other places in the hotel; it was disgusting and completely inappropriate. It's "S&M" theme is quite embarrassing and totally out of place for anyone with young children, their senior parents or otherwise. You should be ashamed!! 8) I'd love to have a full refund but I suspect I'll never hear a word from anyone in upper management! Shame on you!!

It was a wonderful stay!!

Customer review rating 5.0/5

Katie M. Couples - Confirmed reviews ALL

Everyone was kind and so helpful! Will definitely be going back!

Hi Katie! Thank you for taking the time to complete our survey. We’re delighted you had a wonderful time with us, and found our staff helpful! We recognize it’s a lot to ask, but we’d be honored if you shared your love for the penguins online and posted a review on TripAdvisor, Yelp, Google, or Facebook. Please let us know the next time you head this way- we want to make your stay extra special! Thank you for staying with us and we hope to see you again very soon! Very Best, Sarah A. + Lex Team

Location and View!

Customer review rating 4.0/5

Msjen Couples - Confirmed reviews ALL

This place is amazing. A little piece of history located smack in the trendy shopping, food and nightlife of downtown. Rooms are spacious and modern, bed was comfortable and staff attentive. My only caveat is that I would hesitate to bring small kids due to the nature of the art exhibits.

Dear Jennifer S., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Lexington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Grindle Rooms Director

Great room

Customer review rating 4.5/5

Willieinma Couples - Confirmed reviews ALL

Room was large and well-furnished. Bathroom huge and well-lighted. Great shower, comfortable bed. Close to many restaurants and bars. We’d stay there again.

Dear Bill, Thank you for the great review of our hotel! We are so glad you had an amazing time with us! It is always a pleasure to receive positive feedback. This will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing 21c Lexington, and hope to see you again very soon. Sincerely, Sarah A. + Lex Team

Nice stay and Conveniently Located

Customer review rating 4.5/5

Melanie P. Families - Confirmed reviews ALL

Well situated downtown just a couple of blocks from Rupp Arena, our room was nice, clean and quiet and the staff were super friendly and helpful!

Hello, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sarah Grindle Rooms Director

Great stay great food

Customer review rating 4.5/5

Blair C. Couples - Confirmed reviews ALL

Trek Travel and your associates made for a great experience. We stayed again on our night after the trip when we were planning to Stay at the airport hotel. We loved the ambiance and rooms!

Dear Blair C., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Lexington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah and Lex Team

Not that great

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

The location was very noisy and hard to get in and out of with the valet parking set up. I was definitely overcharged seeing as I paid more for room and then was offered a significantly discount rate to stay another night and desk staff not very friendly.

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

comfortable room, excellent food

Dear Byron L., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Lexington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Grindle Rooms Director

Excellent customer service

Customer review rating 5.0/5

Karen Couples - Confirmed reviews ALL

My husband left his hygiene pack in the bathroom. They contacted us, packaged it and are shipping to our home.

Dear Vincent C., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Lexington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Grindle Rooms Director

Disappointing let down

Customer review rating 0.5/5

Joseph G. P. O. M. C. I. U. J. S. O. M. Business - Confirmed reviews ALL

The restaurant and lounge were both closed for a private event the night I stayed. It was closed all afternoon/evening for both cocktail hour and dinner. This was the main reason I chose to stay at your hotel — so that I could work, eat and lounge in the same spot. At $210 this was disappointing. I wonder if the use of the restaurant lounge is figured into their nightly rate? If so then this isn’t right. The windows in the hotel room were filled with dirt and sludge and it was actually difficult to see out of the window. When I went to check out and I went to get change for the valet both check out clerks had no change went to the restaurant and they had no change. What kind of large institution such as the 21C hotel doesn’t have any change? Again, it was for THEIR Valet gratuity. Backing up to the night before, when I asked for a restaurant recommendation, since all 21C options were closed, the front desk clerk gave me a recommendation of a restaurant that was closed.

Great property, poorly ran

TripAdvisor rating 2.0/5

Tammy W Business - TripAdvisor review

made reservation and had early check in request, arrived a little later and room was still not available. Had to change in the public restroom. Staff offered to keep my luggage there since I let the valet have my car. Had to go get my own car, Also when I came back at 1030pm they could not even take my luggage to my room. I had to walk to the side lot to get my car the next morning as well. Requested to be contacted by manager and it never happened,

Hi Tammy, thanks for providing us with your invaluable feedback! Nothing is more disappointing to the team than an inability to accommodate service requests and early check-ins. Our efforts to rebuild our resources and return to service standards are continuous, but I'm proud of the progress we've made - reopening breakfast Monday-Friday for example. All that aside, there's no excuse for our lack of communication. We're committed to restoring your faith in us and our ability to provide an amazing service, food and beverage, and contemporary art experience. I hope we have an opportunity to welcome you back and begin that journey. Very Best, Gabe

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