21c Museum Hotel Cincinnati - MGallery 4.5 stars

Customer review rating 4.7/5 42 reviews

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21c Museum Hotel Cincinnati - MGallery
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Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Valet parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
  • Room for hearing impaired guests
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Thermal SpaPaying
  • Fitness centre
  • Well-beingPaying
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

21c Museum Hotel Cincinnati - MGallery

609 Walnut Street
45202
cincinnati
united states

Tel: +15135786600

Fax: (+1)513/5786601

Check-in from 16h00

Check out up to 11h00

  • By plane

    COVINGTON At 16km / 10 miles

  • By plane

    LUK At 9km / 5 miles

GPS :39.1030112, -84.5120188999

Our accommodation(s)

The 156 spacious guest rooms are filled with custom furnishings that lend a decidedly residential feel, providing a comfortable respite from the thought-provoking art and nonstop energy that fills the museum galleries. Outfitted with comfortable beds, plush robes, and Malin + Goetz bath amenities, the guest rooms include all the 21c luxuries you would expect.

DELUXE KING

Accessible room
  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE DOUBLE QUEEN

  • Max. number of persons: 4
  • Area: From 31 / 334 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

LUXURY KING

Accessible room
  • Max. number of persons: 3
  • Area: From 21 / 226 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

LUXURY DOUBLE QUEEN

  • Max. number of persons: 4
  • Area: From 42 / 452 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

STUDIO KING

  • Max. number of persons: 3
  • Area: From 51 / 549 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

METROPOLE

Type of cuisine: Regional

Led by executive chef David Kelsey, the menu focuses on dishes cooked in a custom-built fireplace. A showcase for the region's sustainable farmers and producers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

METROPOLE BAR AND LOUNGE

Non contractual photo

The bar and lounge at Metropole is the perfect place to quench your thirst or grab a casual bite with friends. Choose from a rotating selection of craft beers on tap or explore the bottled beer list to discover a new favorite brew.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
21c Museum Hotel Cincinnati - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

42 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,765 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent Experience

Customer review rating 4.7/5

Sdp Solo - 20/01/2021 Confirmed reviews ALL

It was such a treat to stay here! The collection of art on view is incredible and moving. The room, service, and staff were all friendly taking the appropriate COVID-19 precautions to ensure guests the safest stay possible. Thank you all! Can't wait to visit the 21c hotels around the country!

Great location and fantastic service

Customer review rating 4.7/5

Tim S. Couples - 19/01/2021 Confirmed reviews ALL

Our stay was fantastic. The staff were incredibly helpful and brought anything we asked for to the room. They even called during the day to ask if we needed anything. Safety was a top priority with temperature checks every time we walked in. We look forward to another weekend away at 21c.

Wonderful Weekend

Customer review rating 4.7/5

Garrison Couples - 19/01/2021 Confirmed reviews ALL

I booked a room to celebrate my partner's birthday. We had a wonderful time and appreciate all the pandemic protocols put in place. The staff was absolutely exceptional. Everyone was cheery and friendly and pleasant. Thank you.

Clean

Customer review rating 4.7/5

Dm Business - 18/01/2021 Confirmed reviews ALL

Made me feel that my safety and well being was their priority

Great stay

Customer review rating 4.7/5

Cheryl C. Couples - 13/01/2021 Confirmed reviews ALL

While it’s a high end hotel the staff were soooooo friendly and helpful. The room was very clean. The bathroom was something to see. Those body tiles!!! Everyone made us feel at home.

Dear Cheryl C., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are thrilled to hear the staff were friendly and helpful and that the body tiles made you feel at home! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicol

It was nice.

Customer review rating 4.7/5

Anonymous Couples - 11/01/2021 Confirmed reviews ALL

My only complaint is that we had to move rooms because our original room had no heat. It was fine to move but I would have thought we would have been upgraded or received a discount on our rate, especially since we specifically chose this hotel to celebrate my husband's 50th birthday, which the hotel knew about.

Dear Michele P., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologize that the compensation was not given to you in the moment. Throughout Covid keeping rooms open for upgrades has been limited due to the rooms resting in-between guests. I would love to have you come back and we could do a $99 rate before tax with an upgrade to a suite for your next stay. If you prefer we could take off 10% of your room and tax from your last stay. Please let me know which option you prefer. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Nicol M

Great stay

Customer review rating 4.7/5

Anonymous Couples - 08/01/2021 Confirmed reviews ALL

We have stayed in many 21C hotels and they are always amazing. Their art display is always exceptional, but not quite as good as their rooms.

Dear Christopher B., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad that Nancy and Chris both made you feel at home. If you would like to share more feedback about the room as you did not enjoy that very much please feel free to reach out to me directly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicol Mendizabal
Customer review rating 4.7/5

Betsy E. Business - 24/03/2020 Confirmed reviews ALL

My stay was wonderful. All staff extremely pleasant and helpful. When in Cincinnati, 21C will be my choice of hotels.

Good stay

Customer review rating 4.7/5

W. Couples - 23/03/2020 Confirmed reviews ALL

I brought my girlfriend here for a surprise trip, I thought the hotel looked very interesting because it had an art museum interested into the hotel. We stayed one night and I proposed to her in the hotel. The lady at the front desk was very nice and even took a picture of us and gave us complementary champagne. Overall it was a great stay!

Great stay

Customer review rating 4.7/5

Andrew H. Friends - 23/03/2020 Confirmed reviews ALL

We stayed at your beautiful hotel on March 14th for a Wedding. We were extremely impressed with the hotel with the minute we pulled up outside. It was raining hard and a Valet parking employee came out with an umbrella for my wife. After a swift check in we went up to the room. The deco for this hotel is impressive. A spacious room for a downturn hotel with a view of the street. The Staff were very helpful with all our needs and it’s close proximity to everything made this our future hotel of choice when visiting the Cindy area.

Customer review rating 4.7/5

Mark Business - 21/03/2020 Confirmed reviews ALL

Outstanding. Staff are great

Delightful artwork, great staff.

Customer review rating 4.7/5

Carol B. Families - 21/03/2020 Confirmed reviews ALL

My sister and I spent a few days in your beautiful hotel. All staff were extremely helpful. Especially Nancy, Derek, the spa staff, and the parking attendants.

Loved this hotel!

Customer review rating 4.7/5

Rob Business - 19/03/2020 Confirmed reviews ALL

Great hotel with amazing art, good rooms, great toiletries. Excellent service and food. Ideal for what was my last business trip before COVID19...

Unique hotel

Customer review rating 4.7/5

Dm Business - 18/03/2020 Confirmed reviews ALL

From check in to check out, every thing was wonderful. This hotel is very unique, fun and classy all at the same time!

Awesome!

Customer review rating 4.7/5

Louise Business - 17/03/2020 Confirmed reviews ALL

Wish I could have stayed longer! Beautiful hotel. Amazing staff.

Great until check out...

Customer review rating 4.7/5

Cindy Friends - 17/03/2020 Confirmed reviews ALL

Two of my mom friends and I decided to keep a girls weekend, despite the initial concern about the Coronavirus outbreak. NOTE: This was before the outbreak started forcing businesses to shut down. We mainly stayed to ourselves, having fun catching up over wine in our room. We had a Junior Suite, so it was great to have that room to spread out and relax, but yet get our much deserved girl time together. Saturday night, we decided to take our wine and explore the art since the hotel was practically a ghost town. The very sweet front desk clerk told us that they were maybe at half full for the night. We went about our business, having fun, and maybe drinking a bit too much wine, but nothing crazy. We woke up the next morning, Sunday morning, and it was 10:30 already. I called down to ask for a later checkout - just 30 extra minutes to 11:30am and the girl put the manager on the line. To say she was not very nice about it is an understatement and she denied our late checkout request - in a hotel with HALF it's rooms booked on a Saturday night. I should note that this was our second night too - so we spend two nights in the hotel, getting room service, utilizing the valet, supporting their business when others were not - only to be treated like we were bad kids on the playground the next morning. So we hurried to get out of the room - 3 ladies trying to get up, dressed, throw on some makeup and out the door, but managed to do it by 11:10! We got to the elevator and I realized that I left my purse in the room, so I ran back to grab it, but our keys no longer worked. Yep, locked out at 11:10am. I was so mad. One of the girls from the front desk came up and let me in and apologized for how we had been treated, but I'm sorry, this was insane. I frequent 21c in Cincinnati and occasionally in Louisville and Lexington. I put clients in this hotel and recommend it to so many people. After this treatment, I don't believe I want to go back, let alone tell others to go there or put my clients in a hotel that can't give someone 30 extra minutes to get out of a room. I am cancelling a reservation I am currently holding in Louisville now too because I just don't feel like I was a good enough customer for your hotel, so I'll go elsewhere. I spent just under $740 here, but apparently, that doesn't buy courtesy. Managers should be better. Fine, if you have to stick to the policy, have a little grace and kindness. Just be nice. Snotty will get you nowhere, except out of business some day. I rated the overall experience as a 5 because the guys outside and the checkin staff and the girl in the midnight hour were all fantastic. But it was one person, that's all it took, especially since it was a manager too, to say that I don't want to come back. It was a horrible way to end the weekend.

great location and well decorated.

Customer review rating 4.7/5

L. R. Business - 16/03/2020 Confirmed reviews ALL

But very dirty room. The bathroom floor and the carpet had not been cleaned or vaccumed.

Quirky and Luxurious

Customer review rating 4.7/5

Cody S. Business - 16/03/2020 Confirmed reviews ALL

From the moment I checked in, every detail made my stay as comfortable as possible. The front desk was friendly. The hotel bar food was serving food until midnight and it was delicious, as were the drinks. The room was spacious and the Malin & Goetz bath products made me feel taken care of. Gym was clean and had everything I needed for a workout before the work day began. Would love to return!

Fun Experience--As Always

Customer review rating 4.7/5

Coleen K. Friends - 16/03/2020 Confirmed reviews ALL

21 C is our Go To Hotel when down town Cincinnati. Great location, fun art and clean, sleek rooms. A must visit!

Customer review rating 4.7/5

Anonymous Business - 15/03/2020 Confirmed reviews ALL

Incredible art, great room.

Our most recent 20 reviews

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