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21c Museum Hotel Cincinnati Hotel 4.5 stars

Customer review rating 4.5/5 776 reviews

ALLSAFE approved hotel

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21c Museum Hotel Cincinnati
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+ 11 Services

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Valet parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
  • Room for hearing impaired guests
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Thermal Spa Paying
  • Fitness centre
  • Well-being Paying
Business services
  • 5 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

21c Museum Hotel Cincinnati

609 Walnut Street
45202 cincinnati
united states

Tel: +15135786600

Fax: (+1)513/5786601

Check-in from 16h00

Check out up to 11h00

  • By plane

    COVINGTON At 16km / 10 miles

  • By plane

    LUK At 9km / 5 miles

Our accommodation(s)

The 156 spacious guest rooms are filled with custom furnishings that lend a decidedly residential feel, providing a comfortable respite from the thought-provoking art and nonstop energy that fills the museum galleries. Outfitted with comfortable beds, plush robes, and Malin + Goetz bath amenities, the guest rooms include all the 21c luxuries you would expect.

Our restaurants and bars

METROPOLE

Type of cuisine: Regional

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

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Cocktail Terrace

Cool off with the cool kids on the Cocktail Terrace, Cincinnati's hottest rooftop bar. Open seasonally, the Cocktail Terrace features handmade bottled cocktails, poptails, adult slushies and a laid back summer-time vibe.

Non contractual photo

METROPOLE BAR AND LOUNGE

The bar and lounge at Metropole is the perfect place to quench your thirst or grab a casual bite with friends. Choose from a rotating selection of craft beers on tap or explore the bottled beer list to discover a new favorite brew.

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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
21c Museum Hotel Cincinnati

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

776 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,771 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Art is the one plus

Customer review rating 5.0/5

Anonymous Business - 24/07/2021 Confirmed reviews ALL

Just enjoyed the art and the great Sevice and valet folks.

Dear Randolph C., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 21c Cincinnati
Customer review rating 3.5/5

Tc Families - 24/07/2021 Confirmed reviews ALL

Hotel was nice, parking was a bit pricey.

Good stay

Customer review rating 3.5/5

Beverly B. Families - 24/07/2021 Confirmed reviews ALL

Great location. We chose the hotel for the bar and it was closed. They were also closed for breakfast. Wasn’t really worth the cost without those two amenities. I would have chosen a different hotel for the price

Impressive hotel comfortable stay

Customer review rating 4.0/5

Amanda Couples - 24/07/2021 Confirmed reviews ALL

My stay was short but everything looked very nice and bed was comfortable. We didn’t get to explore much however

Dear Amanda B., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 21c Cincinnati

Location , location , location. Best place in city .

Customer review rating 5.0/5

Francisco Couples - 23/07/2021 Confirmed reviews ALL

Had a great visit , hotel is very nice . Wife was disappointed rooftop terrace was close, This was one of the main reasons we selected hotel.

Customer review rating 2.5/5

Anonymous Families - 23/07/2021 Confirmed reviews ALL

I was disappointed in the fact that I was not able to have housekeeping during my stay. I had to empty my garbage and put towels in the hall. This is unacceptable.

Lack of service, system issues was frustrating

Customer review rating 3.0/5

Annth Families - 23/07/2021 Confirmed reviews ALL

I was pretty disappointed in our stay this past week. I brought my mother and daughter for a mini vacation. We specifically chose the hotel based on its proximity to the Connector and because of the 21C reputation and beautiful art. When we checked in to our two rooms on Sunday, we were told that our rooms would be serviced daily. On Monday we were out in the morning, thru lunch, but the rooms were not serviced during our absence. We did have the do not disturb signs out for part of the afternoon as my mother was napping. But no service was provided after we removed them. On Tuesday, we specifically called and requested that the rooms be serviced. A housekeeper came to the door after our call to see what we wanted. When we stated that we wanted the room cleaned, new towels, etc., my mom was told that they were too busy and could not get to our rooms until late afternoon or in the evening. We went out shopping on Tuesday afternoon and then to dinner, but when we came back the rooms were still not cleaned. I had to call for towels on Wednesday morning. The next issue occurred during checkout. Apparently the network went down just as we were checking out (noon on Wed.), I waited and waited for it to come up. The staff members were very apologetic but didn't seem to know what to do to resolve the issue except wait. After standing there for 10-15 minutes waiting for a detailed receipt (we had restaurant charges, parking for two vehicles plus credits from AmEx, etc.), the staff member said that she would email the receipt to me once the system was working. I have yet to get anything except this survey! Given that we booked this as recommended luxury hotel through American Express and made a significant investment over a bigger chain hotel, we were pretty underwhelmed by our experience.

Great location

Customer review rating 4.0/5

Anonymous Couples - 22/07/2021 Confirmed reviews ALL

I have stayed at the 21c in cincy & Louisville before. I’ve always found it to be special. Maybe due to COVID restrictions but this stay was rather ordinary. No complaints just no wows!

Dear Jerome W., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to be back to full operation some time shortly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 21c Cincinnati

WELL LOCATED

Customer review rating 3.5/5

Anonymous Families - 22/07/2021 Confirmed reviews ALL

JUST AN AVERAGE ROOM - EXPECTED MORE

Great Location & Customer Service

Customer review rating 5.0/5

Nicoles Couples - 22/07/2021 Confirmed reviews ALL

We love staying at this hotel. The customer service is always amazing and it's worth the extra money to be conveniently located to downtown restaurants and event locations. The art work is always beautiful and really adds to the unique atmosphere. The rooms and even the bathrooms are large. I love having the attached restaurant as it adds great convenience for unique and delicious libations! I highly recommend splurging at least once to try this hotel. If you love art and a unique stay, give it a try.

Dear Matthew S., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantel

Eclectic stay

Customer review rating 3.5/5

H. Families - 22/07/2021 Confirmed reviews ALL

the staff and service was excellent. we had some conditions with our room. The towel bar fell off the wall, easy fix, just tighten up the allen screws. the light bulb in the bathroom would get bright then suddenly go down to a low dim. The shower would not cool down, it was almost impossible to take a shower. We had several family members staying in the hotel and everyone had problems with the hot shower. there was also a distinct odor of marijuana in the hallway. I know the hotel cannot police that, more of an FYI for you

Excellent Stay

Customer review rating 5.0/5

C A. Couples - 22/07/2021 Confirmed reviews ALL

The staff provided us with excellent service during our stay. The location was perfect and provided easy access to all the surrounding attractions. Would highly recommend!

Dear Cindy A., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 21c Cincinnati
Customer review rating 5.0/5

Kyle H. Families - 22/07/2021 Confirmed reviews ALL

By far, one of the best hotel experiences I've had. The hotel and restaurant both provided excellent quality and service. We will definitely be returning.

Dear Kyle H., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 21c Cincinnati

We enjoyed our stay.

Customer review rating 4.0/5

Ash Couples - 22/07/2021 Confirmed reviews ALL

The hotel was accommodating to our needs with pets and upgraded our room for no charge. The only thing we didn't like was that the windows open felt kind of like we were in prison, we could just see a brick wall outside the window and nothing else. I know it's not the hotel's fault but my husband has claustrophobia and was having anxiety not being able to see outside. Maybe it should be noted that there is an obstructed view for certain rooms.

Dear Ashley C., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also like to apologize for your lack of view. We have placed a note in your profile for future visits stating that you prefer a room with a street view. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 21c Cincinnati

Well located, dated property

Customer review rating 2.5/5

Wandering R. F. Couples - 22/07/2021 Confirmed reviews ALL

Very quiet, clean room, the valets on duty on 7/18 were excellent. Restaurant bar was excellent - great service. The restaurant was a cut above the hotel itself. That being said, the parking charge was extravagantly overpriced. The room was small, amenities average, and plumbing very weak at times.

Delightful stay

Customer review rating 4.5/5

Donald K. Couples - 21/07/2021 Confirmed reviews ALL

We enjoyed the comfortable, immaculately clean room, and the wonderful art environment. Please thank the attentive, welcoming staff for their wonderful attention.

Dear Donald K., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 21c Cincinnati

Great Hotel

Customer review rating 5.0/5

Scottwl38 Families - 21/07/2021 Confirmed reviews ALL

We stayed in the 21c Museum Hotel to catch a Reds game. The hotel is well located for seeing a game downtown. Overall, the hotel is very clean, the employees are super friendly, and the room is graciously sized and comfortable. The artwork is interesting and fun to explore. We would love to stay again next time we are in Cincinnati.

Dear Scott L., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 21c Cincinnati

Good location

Customer review rating 4.5/5

V S. Families - 21/07/2021 Confirmed reviews ALL

Very friendly staff and location was great for our need

Dear Valerie S., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 21c Cincinnati

Hotel Review

TripAdvisor rating 3.0/5

karipalmer11 Couples - 16/10/2019 TripAdvisor review

We appreciated the artwork and the location was great for Blink. As well, we liked the free water. Although, since the brand's mission is to be green, access to filtered water and reusable water bottle seems more in line with being green.The water bottles felt wasteful. We liked the decor in the room but felt it was overpriced for the size.

Thank you so much for taking the time to review our hotel. I appreciate your very constructive feedback. We will take your comments under advisement and hope that we can welcome you back to the hotel another time. Best Regards, Shelley Meszoly General Manager

Our most recent 20 reviews

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