21c Museum Hotel Cincinnati Hotel 4.5 stars

I was disappointed in the fact that I was not able to have housekeeping during my stay. I had to empty my garbage and put towels in the hall. This is unacceptable.

I was pretty disappointed in our stay this past week. I brought my mother and daughter for a mini vacation. We specifically chose the hotel based on its proximity to the Connector and because of the 21C reputation and beautiful art. When we checked in to our two rooms on Sunday, we were told that our rooms would be serviced daily. On Monday we were out in the morning, thru lunch, but the rooms were not serviced during our absence. We did have the do not disturb signs out for part of the afternoon as my mother was napping. But no service was provided after we removed them. On Tuesday, we specifically called and requested that the rooms be serviced. A housekeeper came to the door after our call to see what we wanted. When we stated that we wanted the room cleaned, new towels, etc., my mom was told that they were too busy and could not get to our rooms until late afternoon or in the evening. We went out shopping on Tuesday afternoon and then to dinner, but when we came back the rooms were still not cleaned. I had to call for towels on Wednesday morning. The next issue occurred during checkout. Apparently the network went down just as we were checking out (noon on Wed.), I waited and waited for it to come up. The staff members were very apologetic but didn't seem to know what to do to resolve the issue except wait. After standing there for 10-15 minutes waiting for a detailed receipt (we had restaurant charges, parking for two vehicles plus credits from AmEx, etc.), the staff member said that she would email the receipt to me once the system was working. I have yet to get anything except this survey! Given that we booked this as recommended luxury hotel through American Express and made a significant investment over a bigger chain hotel, we were pretty underwhelmed by our experience.

I have stayed at the 21c in cincy & Louisville before. I’ve always found it to be special. Maybe due to COVID restrictions but this stay was rather ordinary. No complaints just no wows!

JUST AN AVERAGE ROOM - EXPECTED MORE

We love staying at this hotel. The customer service is always amazing and it's worth the extra money to be conveniently located to downtown restaurants and event locations. The art work is always beautiful and really adds to the unique atmosphere. The rooms and even the bathrooms are large. I love having the attached restaurant as it adds great convenience for unique and delicious libations! I highly recommend splurging at least once to try this hotel. If you love art and a unique stay, give it a try.

the staff and service was excellent. we had some conditions with our room. The towel bar fell off the wall, easy fix, just tighten up the allen screws. the light bulb in the bathroom would get bright then suddenly go down to a low dim. The shower would not cool down, it was almost impossible to take a shower. We had several family members staying in the hotel and everyone had problems with the hot shower. there was also a distinct odor of marijuana in the hallway. I know the hotel cannot police that, more of an FYI for you

The staff provided us with excellent service during our stay. The location was perfect and provided easy access to all the surrounding attractions. Would highly recommend!

By far, one of the best hotel experiences I've had. The hotel and restaurant both provided excellent quality and service. We will definitely be returning.

The hotel was accommodating to our needs with pets and upgraded our room for no charge. The only thing we didn't like was that the windows open felt kind of like we were in prison, we could just see a brick wall outside the window and nothing else. I know it's not the hotel's fault but my husband has claustrophobia and was having anxiety not being able to see outside. Maybe it should be noted that there is an obstructed view for certain rooms.

Very quiet, clean room, the valets on duty on 7/18 were excellent. Restaurant bar was excellent - great service. The restaurant was a cut above the hotel itself. That being said, the parking charge was extravagantly overpriced. The room was small, amenities average, and plumbing very weak at times.

We enjoyed the comfortable, immaculately clean room, and the wonderful art environment. Please thank the attentive, welcoming staff for their wonderful attention.

We stayed in the 21c Museum Hotel to catch a Reds game. The hotel is well located for seeing a game downtown. Overall, the hotel is very clean, the employees are super friendly, and the room is graciously sized and comfortable. The artwork is interesting and fun to explore. We would love to stay again next time we are in Cincinnati.

Very friendly staff and location was great for our need

We appreciated the artwork and the location was great for Blink. As well, we liked the free water. Although, since the brand's mission is to be green, access to filtered water and reusable water bottle seems more in line with being green.The water bottles felt wasteful. We liked the decor in the room but felt it was overpriced for the size.