21c Museum Hotel Cincinnati - MGallery 4.5 stars

Great hotel with amazing art, good rooms, great toiletries. Excellent service and food. Ideal for what was my last business trip before COVID19...

From check in to check out, every thing was wonderful. This hotel is very unique, fun and classy all at the same time!

Wish I could have stayed longer! Beautiful hotel. Amazing staff.

Two of my mom friends and I decided to keep a girls weekend, despite the initial concern about the Coronavirus outbreak. NOTE: This was before the outbreak started forcing businesses to shut down. We mainly stayed to ourselves, having fun catching up over wine in our room. We had a Junior Suite, so it was great to have that room to spread out and relax, but yet get our much deserved girl time together. Saturday night, we decided to take our wine and explore the art since the hotel was practically a ghost town. The very sweet front desk clerk told us that they were maybe at half full for the night. We went about our business, having fun, and maybe drinking a bit too much wine, but nothing crazy. We woke up the next morning, Sunday morning, and it was 10:30 already. I called down to ask for a later checkout - just 30 extra minutes to 11:30am and the girl put the manager on the line. To say she was not very nice about it is an understatement and she denied our late checkout request - in a hotel with HALF it's rooms booked on a Saturday night. I should note that this was our second night too - so we spend two nights in the hotel, getting room service, utilizing the valet, supporting their business when others were not - only to be treated like we were bad kids on the playground the next morning. So we hurried to get out of the room - 3 ladies trying to get up, dressed, throw on some makeup and out the door, but managed to do it by 11:10! We got to the elevator and I realized that I left my purse in the room, so I ran back to grab it, but our keys no longer worked. Yep, locked out at 11:10am. I was so mad. One of the girls from the front desk came up and let me in and apologized for how we had been treated, but I'm sorry, this was insane. I frequent 21c in Cincinnati and occasionally in Louisville and Lexington. I put clients in this hotel and recommend it to so many people. After this treatment, I don't believe I want to go back, let alone tell others to go there or put my clients in a hotel that can't give someone 30 extra minutes to get out of a room. I am cancelling a reservation I am currently holding in Louisville now too because I just don't feel like I was a good enough customer for your hotel, so I'll go elsewhere. I spent just under $740 here, but apparently, that doesn't buy courtesy. Managers should be better. Fine, if you have to stick to the policy, have a little grace and kindness. Just be nice. Snotty will get you nowhere, except out of business some day. I rated the overall experience as a 5 because the guys outside and the checkin staff and the girl in the midnight hour were all fantastic. But it was one person, that's all it took, especially since it was a manager too, to say that I don't want to come back. It was a horrible way to end the weekend.

But very dirty room. The bathroom floor and the carpet had not been cleaned or vaccumed.

From the moment I checked in, every detail made my stay as comfortable as possible. The front desk was friendly. The hotel bar food was serving food until midnight and it was delicious, as were the drinks. The room was spacious and the Malin & Goetz bath products made me feel taken care of. Gym was clean and had everything I needed for a workout before the work day began. Would love to return!

21 C is our Go To Hotel when down town Cincinnati. Great location, fun art and clean, sleek rooms. A must visit!

Incredible art, great room.

Love the unique rooms. Love the museum.

I already sent the letter to the manager of the hotel raving about the fantastic service!

I loved your hotel for so many reasons, but the internet did not work in my hotel room and I was unable to get work done or take video meetings from my hotel room. This was a real problem for me since I was there for three nights and needed to work. It was also very clear that the hotel knew this was a problem. When Ic called down to ask about it, they said, "oh, you're in 805" meaning, they knew that part of the hotel was a black hole for cell and internet service. I left the comfort of my room and worked in a coffee shop all day for two of those days which prevented me from bth enjoying the room and taking the short breaks to possibly go to the spa as I'd hoped. However, your staff were stellar when I said, I have a work call I need to take in this very moment and I need a place where I can connect to the internet. They found me a room in the museum on the second floor to sit. But still. I'm very disappointed to have paid so much and not been able to spend that time in my room as I'd planned.

This is a really nice hotel. Cincinatti was lovely. The beds are really comfortable. The windows have blackout curtains, which is great. The restaurant in the lobby is good. The art in the common areas is stellar. Really cool place to stay.

We appreciated the artwork and the location was great for Blink. As well, we liked the free water. Although, since the brand's mission is to be green, access to filtered water and reusable water bottle seems more in line with being green.The water bottles felt wasteful. We liked the decor in the room but felt it was overpriced for the size.