21c Museum Hotel Cincinnati

Customer review rating (ALL Rating) 4.2/5 2,438 reviews

21c Museum Hotel Cincinnati - Image 1
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609 Walnut Street, 45202 CINCINNATI, United States

Description

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Our accommodation(s)

Hotel location

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
United States

GPS:39.1030112, -84.5120188999

Telephone
Fax +1 513-578-6601

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,438 reviews

TripAdvisor Rating  4.5/5  1,840 reviews

Great Stay... but...

Customer review rating 5.0/5

Morgan Families - Confirmed reviews ALL

21c was my favorite hotel and I used it every time I am in town because it is centrally located to everything. I also enjoy the restaurant and the art installments. On this trip, I stayed Wednesday night through Sunday morning. Unfortunately, during this trip, I had a death in the family and needed to extend my trip for a week so I could attend the memorial. I always book my trip in advance and was staying at 21C for $190 a night. When I explained the situation and requested an extension, the gentleman at the front desk told me my new rate would be $450 per night for the extra week. He said he was unable to make any changes to what was listed on the website and offered me no solution. When I asked why the high rate, he said he thought the Reds were in town but I shared with him that the Reds were playing in Philly until the weekend. Anyway, I ended up booking at the Kinsley a block away for $220 per night where they set me up with a corner king suite with huge windows on two walls. They too have a restaurant (not as good as Metropole) but the property is also a repurposed older building that I found quite pleasant and up to date. I am not writing this to be a jerk but rather to hope my experience will force some operation changes that allow the staff options should someone need to extend their stay. To just have a guy shrug and say sorry I can't help when rooms were obviously available doesn't leave me with a feeling that 21C appreciates my repeat business.

Dear Morgan W., Firstly, I want to express my condolences for your recent loss. It saddens me to hear about the circumstances that prompted your extended stay with us here in Cincinnati. Our thoughts are with you and your family during this difficult time. I am truly sorry to learn that our staff was not as accommodating as we would have hoped given the situation. Providing compassionate and understanding service is at the core of our values, and I regret that we fell short in this instance. Please accept my sincerest apologies for any additional stress or inconvenience this may have caused you during an already challenging time. Your feedback is invaluable, and we are taking this opportunity to reinforce our training protocols to ensure that our team members are more socially aware and responsive to the needs of our guests, especially during sensitive times. As a token to express our gratitude for your loyalty to 21c Museum Hotel Cincinnati, I would like to invite you to dinner at Metropole upon your next visit. It would be our pleasure to host you and provide you with a memorable dining experience as a gesture of appreciation for your continued patronage. Thank you for choosing to stay with us in the past, and for entrusting us with your accommodation needs. We value your relationship with our hotel, and we are committed to making your future stays as comfortable and seamless as possible. Please feel free to reach out to me directly if there is anything else we can do to assist you during this time or if you have any questions about your next stay with us. We are here to support you in any way we can. Once again, please accept my heartfelt condolences, and I look forward to the opportunity to welcome you back to 21c Museum Hotel Cincinnati. Warm regards, David Kennedy Director of Operations

Staff was extremely friendly.

Customer review rating 5.0/5

Briana O. Couples - Confirmed reviews ALL

Very neat unique hotel with the friendliest staff ever.

Dear Scott O., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kennedy Director of Operations

A Lot of Potential

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

The overall feel of the hotel was great. Staff were amazing, the art was very cool, location was centralized. The parking situation was not ideal, but we knew that coming in so no knock there. The lightbulb on the left side of the bed was non-functional which wasn't a big deal. The biggest negative was the A/C/in our room was not working correctly and the pillows were pretty terrible making for a rather rough night's sleep. Combined with the price, I feel I had to knock down the score a bit.

Dear Lacie L., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In the future, if your travels bring you back to Cincinnati, would you please let me know? I personally want to make amends on your next stay so that you can experience the exceptional quality one would expect to see at a 21c Hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Kennedy Director of Operations

Well located

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Staff is always nice. Bartenders were great! Room was little rough in that we had a sliver of window light, and every time the fan for the A/c kicked on the door would rattle so loudly we thought someone was trying to come in. Tried to order room service for breakfast but no one answered the phone.

Dear Zachary S., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry to hear that some of our services were not up to par. Your feedback will aid us as we continually strive for excellence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervior

A breath of fresh air from Cleveland!!!

Customer review rating 5.0/5

Russell W. Couples - Confirmed reviews ALL

The hotel was above and beyond what we expected beautiful and clean the displayed artwork through the building was beautiful. The location was amazing being right in the middle of all of the beautiful downtown businesses restaurants and entertainment. We had a wonderful night downtown and definitely will return to finish our experience there was just too much to explore there.

Dear Russell W., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kennedy Director of Operations

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Other web-users rate our hotel

  • 609 reviews 9/10 Location
  • 1,292 reviews 5.9/10 Room
  • 1,135 reviews 8.2/10 Service
  • 469 reviews 4.6/10 Cleanliness
  • 354 reviews 7.2/10 Food
  • 269 reviews 5.2/10 Amenities
  • 127 reviews 4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.