21c Museum Hotel Louisville - MGallery 4 stars

Our stay was amazing. From the health check at arrival and the plexiglass dividers at the front desk, we felt safety was a priority. Our room had a bag with mask, gloves, wipe, and hand sanitizer, which was nice. We used the one wipe on the TV remote. I may have felt better if I had more wipes to use throughout the room. Perhaps an additional bag if more than one person is staying in the room... The hotel is amazing, although it feels much more like an art gallery than a hotel. Enjoyed the surprises around each corner. The installations and exhibits were thought-provoking and of high quality. Dined at Proof and it did not disappoint. Everything from the cocktails, charred squid, entrees, and dessert tasted absolutely perfect. Additionally, we enjoyed the art-related programs on the CCTV in the room, especially the documentary on Steve Wilson. Have enjoyed reading more about him and Laura Lee since our return. We will be back and fully intent to visit other 21C properties!

Some things were not available in the name of covid however probably could have been made available. Not the level of classiness that it appears to be

I stay overnight for my birthday. They gave me a card for drinks for my birthday. That we loved ! If we didn’t have dinner reservations somewhere else . We would’ve never left. It was quiet . We close to everything ! Everyone who worked there was so nice and helpful!

Through no fault of 21c, I misread the BOGO night deal. We had to cancel our second night due to inclement weather, the massive snow storm that hit the midwest- so all along I was thinking of the room at half price so upon receiving the bill for the full price room, I was a little perturbed, but like I said. My fault. The other thing is that we ordered room service for breakfast and while it tasted good, it was cold. Cathy said her eggs were as cold as the plate. The potatoes in my fritata were still "al dente". We were sad that we couldn't get a reservation at Proof for dinner, it was solidly booked so I guess from now on, I'll have to make reservations for dinner when I make hotel reservations. On a good note, we loved the room, it was comfortable. We love 21c hotels, the hotel staff was responsive and accomodating in bringing towels and other items to our room. We really wished we could have stayed another night but unfortunately Mother Nature had other plans.

Overall, we really enjoyed our stay at 21c! The room was great, the amenities were good, and the staff was super-friendly. We've traveled more than most during COVID, and most premium hotels still offer housekeeping, so we were a bit surprised that hskg wasn't at least an option. Only real downside was that someone decided to fire up a bong on our floor the first two nights of our stay, and the staff said they were too short handed to respond. That was disappointing. We'll still come back, though!

Great! Going to dream about that carrot soup to be honest.

We unexpectedly needed to leave (family emergency) right after we checked in, so we were never able to enjoy the evening or stay the night. We asked for a refund but the front desk said no. If you are able to help provide some of our costs that would be great, as we were only at the hotel checked in for about 2 hours.

We had a nice stay here. It was located close to attractions. The room had an issue with the TV, which was fixed quickly. We also needed a second robe to be delivered after checking in. Overall, it was a nice, relaxing weekend.

Hotel and room was lovely. No proper welcome at the reception and no acknowledgement of my platinum Accor status throughout the registration process. During registration the front desk was almost amazed that I was an Accor member, never mind platinum. I also had to ask for my welcome beverage. There was also no welcome gift as per the Accor limitless platinum guidelines.

I arrived after a very long trip to be welcomed by a very cordial and safety oriented staff member who checked me in and helped me with all of my questions and answers from beginning to end. I was very pleased with my stay and I will absolutely endorse the facility and the accommodations that were wonderfully presented and executed during my stay.

We were there for a girls weekend and really enjoyed our stay. We Loved the restaurant, the museum and the room amenities. We booked massages and those were amazing as well!

All safety measures were as advertised, so we felt at ease even though there were restrictions. Common areas and rooms were clean, though staff was at a minimum. Due to low occupancy levels, breakfast was only being served on weekend mornings, and the great Proof restaurant and bar were on restricted evening serving hours. That said, staff and food quality were still top-notch. This was my sixth stay at this property, and, despite all the challenges, it continues to maintain its high customer satisfaction standards.

Just a nice experience. We’ve stayed a lot in past. Room was smaller than in past but very clean. Protocol are very nice. Anniversary voucher was a nice treat as we used to get a drink prior to our dinner, thank you! No real wow moments but nothing negative either. Glad to be out post vaccination for us.

We had a great time celebrating my husband’s birthday. Staff all wished him a happy birthday and the covid precautions were very appreciated. Our room had a great view.

wonderful having adjoining rooms with our daughter. loved the view and location. Adrian was very helpful and pleasant! During pandemic when your restaurant didn't open until 10am; no open restaurants close by; no refrigerator or microwave in the rooms, only a small coffeemaker, we were surprised that you didn't offer a prepackaged small breakfast. We got up early in order to enjoy Louisville to the fullest--it would have been nice to have had a small snack before we started.