21c Museum Hotel Nashville - MGallery 4.5 stars

Our recent stay in Nashville was wonderful. The front desk staff were incredibly nice and helpful. The rooms were clean and up to date.

I've used the Bentonville property regularly during my trip to Walmart's Headquarters. This was my 2nd stay at your Nashville property. During my first stay, the key to my vehicle was lost and later found making me late for a business appointment. During my most recent stay, my room was 3 1/2 hours late getting ready, forcing me to go to a wedding in the clothes that we traveled in. Each time, I paid for one of your premium rooms, but in neither case was anything complimentary offered for my inconvenience.

Wonderful stay

I was a little frustrated with the staggered cleaning due to covid; we ran out of towels and it would have been nice to have a made bed. Also: When I called for more coffee pods one morning, she told me to come down and get it (instead of bringing it to the room), when we were told on check-in that we could get anything brought to our room at any hour. Strange. It was also annoying that the bathroom did not have a fan. Two people staying in close quarter for four days: need bathroom fan!

Really disappointed with the cleanliness and service standards of this hotel. We arrived at 4:15 PM on a Monday to find out that our room was not ready yet (check-in time is 4 PM). We waited in the lobby until 5:30 PM until we were able to go to our room. Some of the surfaces were covered in sticky smears. There were food crumbs on the floor. We were given a 1/3 roll of toilet paper, so we went down to reception to ask for an extra roll, which was never delivered. We tried to call reception from our room, but nobody picked up the phone (this was around 7:30 PM). We appreciated the hardworking floor staff. Everybody was friendly, patient, and helpful. Good location, although it got pretty noisy during the day as there was construction around the area.

Stay was very nice

Due to covid reduced schedule we were unable to try the restaurant. We love eating at the Louisville location and hope to get back to try in the future. The room was nice, clean, had good amenities in the bath toon room and had a good view or downtown Nashville. The television service was out during our stay which prevented us from seeing the NCAA basketball tournament. The staff was friendly and helpful from the concierge recommendations before our arrival to the valets, porters and front desk personnel. The art was interesting as well. Since we had no TV we did get to see the continuously running video regarding the opening of other 21c locations, purchasing art, etc. by Mr. Wilson. With us being from Louisville it was interesting seeing some of the Kentucky Derby events. My wife has MS and cannot walk far so this was a great location. We got to spend some time in Printers Alley and it was an easy walk to Broadway. We got to eat at a couple locations recommended by Jennifer and they were wonderful. We hope to back for a longer stay. Thanks.

Really enjoyed the food and cocktails, loved location, design and art was incredible. Bartender and bar staff were fantastic. I had a negative experience trying to get a table, however, and host forced me to eat dinner from an awkward lounge couch even though I requested one of many empty high tops.

Had a most enjoyable weekend. The room and terrace were superb with great views, especially at night. Wonderful service, especially by Greg.

Staff was so nice.

Very cozy and comfy room. Really enjoyed the stay.

I was traveling with the Cowan family that had reserved two rooms-that were to be adjoining and I also had a room. At arrival the very unhelpful desk staff told us that the adjoining rooms were “actually not adjoining “ but next door to each other and mine was on an entirely different floor. We had a tour to get too and had them hold our luggage. At 10pm we returned and found a very helpful desk person. She cancelled the T. room and we stayed in the two Cowan rooms. Surprise! American Express Travel was not notified of the cancellation and 21c has yet to submit the refund.

I’ve stayed at a few 21c hotels and they’ve all been great. It’s a unique hotel chain that offers great service, great art, and great rooms.

Beds were not made up and room was not cleaned fatter first night of two night stay. I was informed of this only at checkin.

Nice stay. Awesome art. Great staff. Delicious restaurant.