21c Museum Hotel Nashville

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21c Museum Hotel Nashville

Customer review rating (ALL Rating) 4.2/5 1,151 reviews

ALLSAFE approved hotel

21c Museum Hotel Nashville
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Description

Hotel extras

  • Experience the art of today at one of the largest multi-venue contemporary art museums.

  • Feeling stressed? Let The Spa at 21c Nashville knead your troubles away.

  • Be treated to heartfelt hospitality in the heart of downtown Nashville.

Our accommodation(s)

The 124 guest rooms and suites at 21c Nashville serve as a sanctuary from the art and activity that fills the galleries and vibrant spaces in and surrounding the property. Designed by Deborah Berke Partners, the guest rooms have wood floors and high ceilings, contemporary furnishings, large windows, and luxurious floor-to-ceiling drapery.

Hotel location

21c Museum Hotel Nashville

221 2nd Avenue North
37201 NASHVILLE
United States

Tel: +56 156106400

Fax: +56 156106401

  • By plane

    NASHVILLE AIRPORT At 13km / 8 miles

  • By plane

    NASHVILLE AIRPORT At 13km / 8 miles

GPS:36.1652518, -86.7778088

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

GRAY AND DUDLEY

Celebrating Southern sensibilities, the menu at Gray & Dudley is a reflection of executive chef Rob Newton's Arkansas roots, informed by his travels abroad and influenced by the diverse immigrant communities across the region.

Our guest reviews for
21c Museum Hotel Nashville

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,151 reviews

TripAdvisor Rating  4.5/5  347 reviews

Certificate of excellence 2022

Great place to stay

Customer review rating 5.0/5

Tom Families - Confirmed reviews ALL

When we arrived we were promptly met to help with our baggage. We arrived early but there was no issue in checking into our room. The staff was friendly, food was good and hotel was comfortable. Well located close to Broadway.

Good location - interesting sevor

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Overall good experience. Seemed to be short of cleaning staff. Room wasn’t always made up so towels, coffee not always replaced. Some front desk staff friendlier and more helpful than others.

Nice large rooms; high ceilings

Customer review rating 4.0/5

Lana Business - Confirmed reviews ALL

Nice stay; easy check in. The phone in the room didn't connect to the front desk at least three times that I called. The hotel uses too many plastic water bottles. Why don't you just use glass jugs with water / ice and glasses so that people can drink. What was the deal with ice machines not being available to hotel guests? Very strange

Dear Lana, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Nashville. It is always a pleasure to receive positive feedback. Yes, we are seeking an improvement to our style of water service to our units. We do hope to share news soon in regards to our plans. We keep our ice machines secured as a feature of service and will always be available to provide ice at anytime. Sincerely, Juan- G.M

Great stay

Customer review rating 3.5/5

Ms Business - Confirmed reviews ALL

One day business trip. I was disappointed that breakfast was not offered prior to 7:30am (not realistic for business travelers) and valet parking did not start until 7:30am either (your internal staff took care of me when I was desperate to get my car and leave). At a minimum, consider offering coffee in the lobby or restaurant in the early mornings if no food service until 7:30am (yes I know it is available in the rooms). A shout out to the gentleman that was the bellman the evening of my stay. He was amazing in all ways. I wish that i would have gotten his name. I called to see if you had almond or another nut milk for my coffee in the morning and he quickly brought it to my room. Unloaded my luggage and gave me directions too. His attitude and energy were off the charts (he was an African American gentleman if you are trying to identify him) and he represented your brand very well.

Wonderful Stay and Service

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

21c Nashville was a great stay. The staff were friendly, valet parking was easy and affordable, and the rooms were perfect.

Dear Samuel, Thank you for all your compliments from your visit to 21c Nashville. We really appreciate the business and your kind travel opinion. We look forward to hosting your next visit in music city. Sincerely, Juan- G.M

Nice Place, Nice People, but... no service at all!

Customer review rating 3.0/5

Scott E. Couples - Confirmed reviews ALL

Really liked the facility and the location for a stay in downtown Nashville. A couple of big negatives though. You pay so much for this per night and it was a big surprise that you receive no service! Not once did anyone enter the room to make bed, provide towels, replenish supplies, and we stayed for three nights! And there was no advance warning or notice either. So each night you have to go to the desk and ask for a towel at least because nobody serviced the room and you didn't know you had to hang up your towel to reuse. When I asked at the front desk after day 2 they said they have a list of a lot of rooms and people asking so it would be taken care of... but still didn't happen. At 4 pm asked again and after that someone did enter the room to put in new towels, but they didn't do anything else... no coffee or shampoo or empty kleenex replacement or anything. Other big negative was construction noise that began early each morning. Not at the hotel but at an adjacent property so I suppose there is nothing they can do about that, but it was very irritating.

Dear Scott, Thank you for taking the time to share your comments concerning your stay at the 21c Museum Hotel Nashville. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low with multiple details. I sincerely apologize for this experience with our service teams from housekeeping. The details provided, I will certain share and monitor closely. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Juan- G.M

Great staff- very accommodating. Perfect location!

Customer review rating 5.0/5

Val B. Couples - Confirmed reviews ALL

We did a weekend trip with friends to hit up Broadway. This hotel was the perfect location to walk back and forth. The staff was amazing- everyone so sweet and professional.

Dear Valerie, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Nashville. Thank you for all the wonderful comments to our team members. Especially Carly from Gray and Dudley. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan- G.M

Customer review rating 2.0/5

Anonymous Friends - Confirmed reviews ALL

I found the staff (except for the bellman) to be unfriendly and "annoyed" when approached by a guest. Also, my room did not get cleaned on day and that was disappointed. When I called down for towels, and when they brought them up, they are not folded nicely but all undone....were they clean??? It was just not professional. I paid $400 a night (not including tax) for 4 nights which was INSANE for this quality of hotel.

Dear Debra, Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Nashville. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our friendly service, request and room presentation in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Juan- G.M

Parking

Customer review rating 3.0/5

Matt G. Couples - Confirmed reviews ALL

Truck was broken into and damaged. Still charged for parking after all of that.

Dear Matt, Thank you for taking the time to share your comments concerning your stay at the 21c Museum Hotel Nashville. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I will be sure to review the parking charges with our valet partner and follow up with them on the incident to be sure they are responding to you in a timely manner. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Juan- G.M

housekeeping needs help

Customer review rating 4.0/5

Kathleen B. Couples - Confirmed reviews ALL

very good other than no housekeeping.

Dear Kathleen, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Nashville. It is always a pleasure to receive positive feedback. Although, our sincere apologies for the housekeeping errors and service. We will be sure to review this with our teams. Sincerely, Juan- G.M

Amazing staff

Customer review rating 5.0/5

H Solo - Confirmed reviews ALL

My stay at 21c Nashville was nothing short of amazing. I came in really really late at night needing a room, and the staff accommodated my needs with no questions asked. I would definitely recommend this hotel to anyone looking to stay in Nashville!

Dear Hannah, Thank you for your wonderful compliments to our overnight team. We really appreciate the business at 21c Nashville. We will be sure to share your compliments with our team members. Sincerely, Juan- G.M

Amazing

Customer review rating 5.0/5

Moises P. Couples - Confirmed reviews ALL

Was wonderful !!! Great experience

Dear Moises, Thank you for the excellent travel opinion for your recent visit to 21c Nashville. We really appreciate your compliments to our teams. Thank you for the business and we look forward to hosting your next visit. Sincerely, Juan- G.M

Unique experience

Customer review rating 5.0/5

Weston B. Couples - Confirmed reviews ALL

Likes the feel of the hotel and the museum.

Dear Weston, Thank you for your one night visit to music city. We really appreciate the business at 21c Nashville. Sincerely, Juan- G.M

Good stay!

Customer review rating 5.0/5

Shelly L. Families - Confirmed reviews ALL

Great service, very nice place, convenient to everything and good food!

Dear Shelly, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Nashville. It is always a pleasure to receive positive feedback. Especially as you recognized Dustin from your service team. We will be sure to congratulate him for the excellence in service. Sincerely, Juan- G.M

Some things were great but some things weren’t

Customer review rating 3.5/5

Adam Couples - Confirmed reviews ALL

-Front desk and bellhop were friendly and welcoming -Restaurant host was not helpful and didn’t know when food was being served until -Bar tender very friendly and food was great -the room had past guests lotion under the bed and food still in the fridge that made me feel the room was not cleaned to covid standards.

Dear Adam, Thank you so much for your one-night visit to 21c Nashville. We really appreciate the business in downtown music city. We do apologize for the room condition and service areas with our teams. Although, thank you for the compliments to our guest service team. Sincerely, Juan- G.M

Meh...

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Stayed at a lot of 21C hotels but this is the first time in Nashville. And the low point of a 21c experience. Room was small. No hair dryer. Coffee machine was unplugged behind the TV and had to chase that down. TV remote was dicey. Nice king bed, but the pillows were foam, small and terrible. For the price, you'd think king size down pillows would be the norm. Nope. And I guess we finally got the last four in the entire hotel after a wild goose chase over the two nights (pun intended). Front desk had no cash change - I guess they expect you to Venmo the car parkers and staff. Room was not cleaned. Had to ask for towels. Covid is past. Guess the staff didn't get that memo. What should we expect for $500/night?

Dear Neil , Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Nashville. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Your experience with a weekend stay should have been better. We value the insightful comments and will work to further enhance our attention to detail training for the team members. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Juan- G.M

Beautiful hotel, execution is lacking

Customer review rating 2.5/5

Chris Couples - Confirmed reviews ALL

We stayed for one night with the Romance package. Check in was fast and easy. We were supposed to have a bottle of champagne in our room, but we did not. I called the front desk and asked them to bring it up. It took over an hour for the champagne to be brought up, which was unfortunate as we were supposed to go to dinner at that time. The furniture in the room is lovely, but generally uncomfortable. The refrigerator was not very cold and we didn't trust it for food storage. We had dinner at Dudley & Gray which was good but not exceptional. I think the cocktail menu needs a bit more panache. The carrot salad and hot chicken livers were excellent. We had brunch in the morning and my wife had her mouth burned pretty badly by a latte. The staff was quick to ask how they could help but there wasn't anything to do at that point. Our server said the espresso machine was turned to 200 but I'm curious how hot the milk was frothed at. Overall, we liked the hotel but left wishing that the problems we encountered were prevented. I understand that staffing is a concern for the hotel at the moment, so I'm trying to be understanding with that in mind. But for $700 a night, I expected more.

Dear Chris, Thank you for taking the time to share your comments concerning your stay at the 21c Nashville; your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We appreciate all your details and do apologize for the overall experience. We will be sure to review this with our teams and being prepared for special packages. As well, thank you for sharing your dining at Gray and Dudley that we can discuss with our Chefs and Bar leaders. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Juan- G.M

Good and bad

Customer review rating 3.5/5

Jf Business - Confirmed reviews ALL

The hotel is beautiful and the museum's exhibit was great. BUT, despite repeated calls we never had our room cleaned or bedding changed in 3 days. Can honestly say it was the worst service EVER.

Dear Josh, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Nashville. It is always a pleasure to receive positive feedback. Although, we sincere apologies in regards to the room cleanliness service issues. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. regards, Juan- G.M

Excellent stay in great location

TripAdvisor rating 5.0/5

cjm944 TripAdvisor review

It was out first stay at a 21c property, and we were pleasantly surprised at the concept of a museum hotel. The art was interesting and provocative, and the teal penguins completely charming. The hotel location was fantastic and rooms were great. But it was the staff that made the hotel a standout. From the valet staff, the front desk, the restaurant employees, to housekeeping, everyone was friendly and extremely service-oriented.

Thank you for the business and choosing to stay with us at 21c Nashville during your music city adventures. We really appreciate it very much. All the best to you for the holiday season!

Hotel common space was great, valet staff tremendous, room quality was poor/broken, over priced.

TripAdvisor rating 3.0/5

H4704XVmartin TripAdvisor review

Mold growing in the shower, broken nightstand, broken headboard, broken patio table, broken bathroom mirror. I had to ask to have broken fridge removed from outside our door. Housekeeping staff not following hotel mandate of mask wearing.

V Martin, Thank you for review of our hotel- 21c Nashville. We are very sorry for the room condition experience. As well, we will review with our teams in regards to the health and safety practice we are following with masks. Thank you for the business. Again, our apologies for the experience. sincerely, Juan- G.M

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