21c Museum Hotel Nashville

21c Museum Hotel Nashville

Customer review rating (ALL Rating) 4.2/5 1,318 reviews

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Description

Hotel extras

  • Experience the art of today at one of the largest multi-venue contemporary art museums.

  • Feeling stressed? Let The Spa at 21c Nashville knead your troubles away.

  • Be treated to heartfelt hospitality in the heart of downtown Nashville.

ALLSAFE approved hotel

Hotel location

21c Museum Hotel Nashville

221 2nd Avenue North
37201 NASHVILLE
United States

Telephone +1 615-610-6400

Fax +1 615-610-6401
  • By plane

    NASHVILLE AIRPORT At 13km / 8 miles

  • By plane

    NASHVILLE AIRPORT At 13km / 8 miles

GPS:36.1652518, -86.7778088

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

GRAY AND DUDLEY

Celebrating Southern sensibilities, the menu at Gray & Dudley is a reflection of executive chef Rob Newton's Arkansas roots, informed by his travels abroad and influenced by the diverse immigrant communities across the region.

Our accommodation(s)

The 124 guest rooms and suites at 21c Nashville serve as a sanctuary from the art and activity that fills the galleries and vibrant spaces in and surrounding the property. Designed by Deborah Berke Partners, the guest rooms have wood floors and high ceilings, contemporary furnishings, large windows, and luxurious floor-to-ceiling drapery.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,318 reviews

TripAdvisor Rating  4.5/5  351 reviews

Certificate of excellence 2022

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The AC didn't work well. My biggest compliant is that I've received two emails to review my stay but no email with my invoice. I had to call and request it. This has put a sour taste in my mouth about what your company cares about. You should make it convenient to have an invoice and not to give a review. There was also NO food in the hotel. No snacks available to purchase, even during lunch when your restaurant is closed.

Dear Karaline, Thank you for the business and we are really sorry about the experience at 21c Nashville. We really pride ourselves on being one of the best in music city. We appreciate the insight and we are working to adjust our restaurant weekday hours in the future. As well, create a nice selection of snacks from our main lobby area. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Juan GM

Customer review rating 2.0/5

B. K. Couples - Confirmed reviews ALL

The sheets on one of the queen beds had not been changed. Disgusting. Really, only one towel and one washcloth per person. What if you are washing your hair. Dark, dreary, scary hallways. We stayed at 21C in Lexington, KY and had a great experience, but we'll never return to the one in Nashville. Total disappointment.

Dear Becca, Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Nashville. Exceptional service is what we strive to be known for; Although, our apologies for the room cleanliness. We will certainly review this with our housekeeping teams. We keep a very high standard and expect the best. Our relationship with our guests is of paramount importance. We appreciate you loyalty to 21c Hotels. Sincerely, Juan GM

Well located

Customer review rating 5.0/5

Audrey A. Friends - Confirmed reviews ALL

Just a few blocks off Broadway and all the fun bars and restaurants.

Dear Audrey, Thank you so much for your wonderful business and sharing your experience. We appreciate your compliments to our location to all things music city. Sincerely, Juan GM

Perfect location at a top notch hotel.

Customer review rating 3.0/5

Tim S. Friends - Confirmed reviews ALL

Top notch hotel with a great location with one HUGE ISSUE! I paid hotels.com for my stay and my debit was charged $948.87 for our stay!!!! It’s now 5 days and I’m still waiting on my money to returned to my account. It’s takes 10 seconds for them to get my money and 10 days to return it! COMPLETE BS!!!!!

Dear Tim, Thank you for taking the time to share your comments concerning your stay at the 21c Museum Hotel Nashville. Excellent service is what we strive to be known for; and highly regarded in music city. I do apologize with our arrival errors and speaking with the 3rd party reservation company. I the funds were released from our bank, I will follow up to make certain this process was handled. It usually will take 2-3 business days for each bank to cycle credits/refunds. Thank you so much, we do wish you well in your summer travels. Sincerely, Juan GM

Customer review rating 3.0/5

Anonymous Friends - Confirmed reviews ALL

Well I originally reserved two rooms with two queen beds. And when I got there they did not have those for us and put us in different rooms. Didn’t much appreciate sleeping on a pullout couch for 4 nights. The location was good. The rooms were nice and clean except the refrigerator didn’t work. The service was good. Now I have been overcharged for one of the rooms and I’m waiting for my refund.

Dear Tracy, Thank you so much for the business. We do apologize for not providing the double bed room for your reservation. Although, we do hope you like the suite and found the overall space and extra area to your liking. I will be sure to have our team setup the refund for the rate and credit back your card on file. You should see this in a couple of days. Thank you for the compliments to our team members and overall service. We really appreciate it! Sincerely, Juan GM

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