Our experience at 21c was probably one of the worst we have come across. My wife and I try to stay at different places with good ratings. When we got to 21c it was about 3:30 and they told us our room wasn’t ready which was expected since check in wasn’t till 4. We expressed to them that we had reservations at 5 that we needed to be ready for. 4:30 came around and we checked in at the front teak and it wasn’t ready yet. So my wife and I had to get ready in our friends room. My wife and I always keep the do not disturb sign on our door because we don’t like when people go in our room. The first morning we heard a knock on our door when we were getting ready and I started walking to the door and before I could get to it a staff members started walking in. Remember we had our do not disturb sign on the door. I went to the front desk and they didn’t seem to care about my concerns. The next morning my wife and I stood waiting for our Uber in the lobby for about 10 minutes and there was not one single person at the front desk to get a couple bottles waters so my wife took it upon herself to grab a couple in the fridge right behind the desk. At that moment the desk attendant walked up and told her not to do that again. If service was as good as it should be we wouldn’t have done that and would have had asked. This experience was very disappointing and my wife and I were excited to spend time at a different hotel. I would spend the extra $40/night to go to a well known hotel and know you’ll get great service. Only positive thing I have about this place was the bar staff was awesome and friendly.

Hotel is beautiful, staff very helpful, bar and dining were quite good. Room was amazing, very well appointed, super comfortable bed and luxurious space in the bathroom. My only down point was that their room housekeeping rules were buried in list of operational items of the hotel placed on a piece of paper given to the guest at check in. Rooms are not cleaned unless the guest specifically requests so. And the housekeeping rules are not well written to clarify this process. I find it amazing that a high end hotel charging $430 per night does not clean the guest rooms regularly for the guest. That is the way a Holiday Inn express operates!!!!

We love the art concept and installations within the hotel, and we are fascinated by the attention to artistic detail from hallway lighting to room design.

Great

It was an overall pleasant experience

So friendly and clean… we really enjoyed everyone we encountered and will definitely return..

Once again, a stellar experience! Love the hospitality, art, food, drink, accommodations and staff! Great location for our plans this weekend.

We thought it was a great spot and we really enjoyed our stay. One issue though you should address: we attempted to valet park our car and it appears no one at the hotel knew how to drive a manual transmission. Our car sat on the road out front all night yet we were still charged a valet fee. Your valets should know how to drive any cars- manual or automatic. Additionally, when we left in the morning there were a number of closed streets due to a race. When we asked the valet how to get out he said “I have no idea” and left it at that. Other than that we had a stellar experience!

Nice staff, great location. Really like the displays. Bar service was extremely slow, so we ended spending very little time there.

When we arrived our bed did not have a top sheet in between the comforter and bottom sheet. We did not have any towels or toiletries. We were able to get toiletries but took two days for them to get our bed remade.

Greg was the BEST!!! Valet was amazing.

We spent the nights in the cold(room 522)with no heat .We asked twice for a solution.Room service very nice.

Only there one night but had a upgrade room. The room very nice and clean. Friendly staff.

Mold growing in the shower, broken nightstand, broken headboard, broken patio table, broken bathroom mirror. I had to ask to have broken fridge removed from outside our door. Housekeeping staff not following hotel mandate of mask wearing.

I recently stayed at your property and was very impressed by the quality of food in your restaurant. The service level however in the restaurant was truly outstanding. Erin and David gave us a wealth of information to enjoy our visit. We would never had been able to visit so many fantastic areas without their generous advice.