21c Museum Hotel Nashville - MGallery 4.5 stars

My luggage was taken out of the Uber and taken to my room. I received a mini tour and learned some history! It is centrally locates in Downtown Nashville! The room was amazing and I could not have been more satisfied!

Staff was VERY friendly and helpful from the Valet attendants to the front desk people. Our vacation was cut short due to the Covid-19 and the SEC basketball tournament being cancelled but they helped us make the best of it.

Good Location, funky interior, nice sized room, huge bathroom and loved the use of space and the furniture. The hallways were always super dark, would have preferred if there was a bit more light, it felt kind of creepy. Couldn't find any ice machines, spotty coverage at the front desk. Burger & Salad were amazing at the restaurant.

Great location, very nice and comfortable room, great restaurant, love the art theme.

The service was good but the parking cost (valet) was outrageous.

We stayed for 3 nights only because it was part of a trip we had purchased at a fundraiser. The video of the snake showing in an elevator was more than I could handle, due to a snake phobia. I had to take the stairs up and down 6 flights. The service was good for the most part in the restaurant/bar. We had an issue one night, where our appetizer, salad, and dinner was brought at the same time and then we never saw our waitress again. She was busy standing at the end of the bar. After complaining to another waitress and manager came over and he took care of it. Which we appreciated. The best part of the trip was Greg, bellman! He is an absolute joy!

Good location and cool idea, but the hotel was very disappointing. We booked a lower price point last minute because we were displaced by the tornado. We were given 2 tiny dark rooms no where near each other. No lobby or area to hang out except for restaurant. Much of the staff had a too cool for you attitude so interactions felt awkward. Lots of issues with room/housekeeping - previous guest’s room service was outside our room for over 16 hours. Woken up nightly by dogs on other rooms and early morning Sunday vacuuming. One room had a half empty mini bar, another had a broken Nespresso and no do not disturb sign. Room wasn’t cleaned one day and both rooms needed a deep clean - extremely dusty baseboards/dirty corners etc.

I recently stayed at your property and was very impressed by the quality of food in your restaurant. The service level however in the restaurant was truly outstanding. Erin and David gave us a wealth of information to enjoy our visit. We would never had been able to visit so many fantastic areas without their generous advice.