21c Museum Hotel Oklahoma City - MGallery 4.5 stars

Let me start by saying the hotel staff was wonderful. The ladies at the front desk were very helpful and friendly. Besides that though, I was disappointed. For a nicer hotel I felt like it was lacking several amenities. The bed was rather uncomfortable and the design of the room looked unfinished. I stayed here because it seemed like a cool, trendy spot to take my wife for a weekend getaway. We both agreed afterwards that we should have found another place. I would not recommend this hotel to others and would suggest making improvements to the rooms for future guests.

This was our 3rd stay at 21C. The 1st stay was great. That's why we came back. We rented 4 rooms on the 1st stay and enjoyed the bar and the gallery. We came back for our second stay and rented 3 regular rooms and 1 suite. We tried to enjoy the bar and gallery but were unable to due to them being close because the NBA was on site so we were treated as second class citizens. Fyi, the NBA was able to use the gallery and bar. I believe we all paid the same for our rooms but amenities were not provided for us. We ended up setting up our own bar in the suite and entertained our guests there. On our most recent stay, we booked 5 rooms again. We were told this time that the restaurant and the bar were closed and there was another special event ....NBA. we were shut down again. We were also informed that the bar was closed on Sunday and Monday and the restaurant was closed on sunday ....unless the NBA was there then its closed on Monday as well or what ever day they are there. Well this is the final straw. You are supposed to be the leader in service and you have failed miserably. In order to save 5 hours labor on two days you have managed to up set guests that spend a minimum of 500 per night on rooms and not to mention the money we spend for drinks and dinner. This is probably the worst example of penny smart and pound foolish. I understand the NBA is a significant client but there should be accommodations made for other paying guests. Your manager arranged for us to go to a near by bar via shuttle but that wasn't convenient and the other bar was extremely slow service and we had to change our reservation because of the situation. Lastly, when I raised concerns to the staff they were very smug and uncaring. Simply put.......you failed miserably and we will be looking for another hotel when we are in OKC. Fyi, 21C started in Louisville Ky. We are from Louisville KY. Sincerely, W. Damon G. 50…

When I was looking up hotels for a nice getaway with me and my fiancé I stumbled upon 21c. Needless to say, we had the greatest experience of our engagement. Thank you for the great experience!

The team at 21c are taking extreme precautions during this pandemic and I appreciate them. Alaina at the front desk booked my room for my partners birthday and made it awesome! They gave us a bottle of fizzy for the occasion and made us feel at home and welcomed for this little sliver of happiness after 2020’s wrekoning.

We greatly enjoyed the artwork that was displayed and the high quality of the rooms and hotel as a whole. Would definitely recommend to anyone wanting a luxurious night away from home.

The room was very nice as were the gentleman who helped us with our gear. Our only complaint was that the woman at the front desk was not aware of restaurant hours or room service hours even thought it was written on the form she gave to us after we checked in. We ended up during curbside at Flint.

Super cool hotel! Epic vibe and very unique rooms. The artwork was stunning and definitely created a one-of-a-kind experience. Pleasant surprise during my cross-county trip. Super quiet rooms, very helpful and friendly staff, and high-end toiletries and gourmet coffee brand provided as well. Greatly appreciated and will definitely stay again if ever in the area!!

I have already corresponded with your GM on this issue. When I got to there hotel, my reservations were not in the system. However, I did get a room. The room was very nice. I asked for my invoice to be email to me. It took 4 days and coaching from the GM to get the invoice emailed out. The GM was gracious and apologized. He has also offered a discounted rate for a future visit. Interesting enough one of my team members that reported the same problem actually was offered a free stay by the GM. Hopefully, I will be offered get the upgraded offer as well.

This hotel is beautiful. It is full of art, history, and style. The staff is absolutely wonderful! They were friendly and courteous. Our favorite part was the in room pancakes, cheeseburgers, and warm cookies and milk. My 3yo loved the purple penguins.

Everything was very good with one exception. The toilet was left a mess - very disgusting. I went down to the front desk who apologized and offered another room. Since I was leaving for dinner and my suitcase was in the room, I said no thanks to the move to a new room, I asked them to just clean it up before I get back. About 3 hours later I came back, but the toilet was not cleaned. At that point I was moved to another room. Just don’t think I should have had to ask twice.

Overall: I stayed at 21c Hotel in Oklahoma City for a business trip and will absolutely return for a personal stay soon. Every bit of the experience was special from the moment I walked in the door, surrounded by art in the lobby, restaurant and room. Food: Drink at the bar was unique (house-made gin and tonic). Food in the restaurant was substantial and good. (everyone at the table thought they "won" the dinner). I appreciated that the in-room breakfast allowed me to order a-la-carte. Room: The elevator at my floor opened to an art-gallery-in-a-warehouse feel. My room was tastefully decorated, the biggest feature being the floor-to-ceiling windows (with both sheer and black-out curtains). Super comfy bed and linens as well as in-room Nespresso.

Easy

Besides outstanding customer service, we loved to be surrounded by beautiful art. Sure to visit again.

Bed would make noise with every single movement. We could head everyone coming and going to their rooms (very noisy). I don’t think our reservation was noted that it was our wedding night. Overall, not worth the price.

My friend and I had a wonderful stay at 21c Museum Hotel! It was so convenient to use the shuttle to the Chesapeake Event Center so we didn’t have to worry about parking. I love the fact of the hotel being in a reclaimed downtown building. Staying at 21c added to our whole experience rather than just being somewhere to sleep.