21c Museum Hotel Chicago

Customer review rating (ALL Rating) 4.2/5 3,468 reviews

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55 East Ontario Street, 60611 CHICAGO, United States

Description

Hotel extras

  • Voted 2023 Top Chicago Hotels by Condé Nast Traveler and Travel + Leisure.

  • Located in the heart of Chicago just steps from the famed Magnificent Mile.

  • Sleep at a contemporary art museum.

  • A hotel inspired by the arts.

Our accommodation(s)

Hotel location

21c Museum Hotel Chicago

55 East Ontario Street
60611 CHICAGO
United States

GPS:41.893187, -87.625776

Telephone
Fax +1 312-337-7217

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Lure Fishbar

Lure Fishbar is a seafood restaurant offering not only the freshest fish selections from around the world but also a complete raw bar with rotating oyster selection, and a world class sushi program.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,468 reviews

TripAdvisor Rating  4.5/5  414 reviews

April Stay

TripAdvisor rating 4.0/5

Tammara C TripAdvisor review

I reached out prior to my trip to let them know I would be getting in early. Their communication was kind and noted the request. Upon arrival Francisco welcomed us warmly and as we were celebrating a birthday was able to offer us a complimentary upgrade and bottled water as well as the early check in which was greatly appreciated. The room was clean and comfortable with thoughtful layout and nice amenities. Anyone booking with a discover should know in advance you’ll likely need to rerun your card if you’re staying multiple nights. I do wish this had been communicated to us. Instead of sending us a text or email that they needed our card they just shut off our keys so in a rush back to get ready for a dinner reservation we make it up to our room to be locked out. I go back down to the desk thinking it’s just a key issue but then they needed the other party member to come down with a card the process in total was about 20 minutes due to the slow elevators. This could have been easily avoided with some communication, we would have happily stopped in earlier to provide the information at our convenience instead of then running late for dinner. The only other small issue was the QR code for in room dining doesn’t actually work so you do need to call for you order (not the end of the world just inconvenience) I did let the person at the restaurant know but it was still not working at the end of our 3 day stay. Housekeeping team is super friendly and was happy to offer any assistance although we didn’t require services. Door man went above and beyond all star in guest services always smiling opening doors recognizing you upon return. Overall great property, with a nice staff in a walkable area. Some slight issues with process and communication which are an easy fix. I would highly recommend staying at the property!

Jose made the visit incredibly special!

TripAdvisor rating 5.0/5

Curious23385596591 TripAdvisor review

Our visit to Chicago was great. This is the second time we have stayed at 21c and it always exceeds our expectations. Jose makes us feel so welcome, his demeanor is incredible. He made our young daughter feel so comfortable and safe. He is a great first impression to not only the hotel but to the city as well.

Saved us with an early check-in

TripAdvisor rating 5.0/5

Andrew K TripAdvisor review

Shout out to Francisco! He was very welcoming and hooked us up with an early check-in. My wife and I had just arrived after 20 hours of flying/traveling, so being able to quickly get into the room was a relief. The hotel itself is very clean, chic, and considerate!

A great hotel with amazing staff

TripAdvisor rating 5.0/5

Steve B TripAdvisor review

During our recent trip to Chicago, we stayed at the W and here. The 21C’s rooms were better appointed, the pillows were better, and the staff was truly amazing! Jose, Christian and Francisco jumped at the chance to be helpful and resourceful, no matter what our needs. We’d DEFINITELY stay here again!

Great staff. Love the art at the hotel.

TripAdvisor rating 5.0/5

Michael J Business - TripAdvisor review

Just an awesome stay. Great staff and I loved the art in the hotel. Nice luxury touches as well including the welcome gift. Jose was full of information and positive energy. I will return whenever I’m in Chicago. Oh, I can’t forget the location.

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Other web-users rate our hotel

  • 1,560 reviews 9.3/10 Location
  • 2,200 reviews 7.4/10 Room
  • 1,923 reviews 7.4/10 Service
  • 27 reviews 3.2/10 WiFi
  • 878 reviews 7/10 Cleanliness
  • 659 reviews 4.9/10 Amenities
  • 131 reviews 5.9/10 Breakfast
  • 32 reviews 9.9/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.