21c Museum Hotel Chicago

21c Museum Hotel Chicago

Customer review rating (ALL Rating) 4.1/5 3,111 reviews

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Hotel extras

  • Sleep at a contemporary art museum.

  • Located in the heart of Chicago just steps from the famed Magnificent Mile.

  • Unforgetable venues. Unforgetable events.

  • Relax with Art! The Spa at 21c is the perfect place and offers a range of treatments.

ALLSAFE approved hotel

Hotel location

21c Museum Hotel Chicago

55 East Ontario Street
60611 CHICAGO
United States

GPS:41.89316, -87.63001

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Meeting rooms

Lure Fishbar

Lure Fishbar is a seafood restaurant offering not only the freshest fish selections from around the world but also a complete raw bar with rotating oyster selection, and a world class sushi program.

Our accommodation(s)

The 297 guest rooms and suites at 21c serve as a sanctuary from the art and activity that fills the galleries and vibrant spaces in and surrounding the property. Designed by Deborah Berke Partners, the rooms have high ceilings, contemporary furnishings, and large windows. The comfortable beds and thoughtful touches, such as plush robes and Malin + Goetz bath amenities, will leave you feeling restored.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,111 reviews

TripAdvisor Rating  4.0/5  172 reviews

okay stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

signage to find gym wasn't conveniently located. Took multiple calls to get invoice

Dear Dustin Lynn J., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A Happy Week at Chicago’s 21c museum hotel!

TripAdvisor rating 5.0/5

Janet L TripAdvisor review

We are big fans of 21c hotels, this being our first trip to the Chicago one. In short, we loved everything about our stay: a classy and spacious room, the service we received with such eagerness to help, the great neighborhood (full of fine dining and perky street eats and an Eatery and Huge Starbucks. Architecture from Chicago’s gilded age surprised us around the corners. We had a fine dinner at Lure (next to the hotel…the salmon left us with such happy taste buds). The art exhibits at the hotel gave the place such a creative and alive atmosphere. Special mention goes to one of the staff..Muriel Tan… for giving us great dining tips and such attention to our comfort.

Incredible stay!

TripAdvisor rating 5.0/5

Wendy H Couples - TripAdvisor review

This hotel is outstanding. First, the concept of a hotel that is also a museum is just brilliant. From our first step into the lobby and seeing museum quality art instead of “hotel art” we were astounded and thrilled. The museum, which takes up the entire second floor is spectacularly curated. In addition, there is quite a lot of exceptional programming available, from movie night to a session on NFTs to curator talks and tours. Secondly, the rooms are so well designed. We had the studio suite for a 3-night stay — it felt plenty spacious and we were very comfortable. The amenities include a Nespresso machine which was a great addition to our mornings. Lastly, I want to talk about the service. It was wonderful. I especially want to thank the extraordinary Muriel who went WAY beyond the call of duty and so far beyond anything one could expect from any hotel staff anywhere. The day we were leaving, there was a festival / parade downtown. Streets were blocked near the hotel and we couldn’t get an Uber of Lyft. Muriel first arranged for a taxi to meet us 4 blocks away, and then walked with us through wind and cold, wheeling 2 of our heavy suitcases. She deserves praise….not to mention a raise!

Curb appeal not there. Couldn’t get an Uber right outside.

Customer review rating 2.5/5

Mm Solo - Confirmed reviews ALL

$23 dollars for an “urban experience fee”???? Are you kidding me?

Dear Michele M., Thank you for taking the time to share your comments concerning your stay at the 21c Museum Hotel Chicago. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely,

perfect

Customer review rating 5.0/5

Jeff Couples - Confirmed reviews ALL

Friendly Staff Great Location Clean Room

Dear Jeffrey L., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 1,507 reviews 9.3/10 Location
  • 2,189 reviews 7.1/10 Room
  • 1,787 reviews 6.5/10 Service
  • 33 reviews 4.3/10 WiFi
  • 819 reviews 6.9/10 Cleanliness
  • 645 reviews 4.6/10 Amenities
  • 155 reviews 5/10 Breakfast

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