Very clean, safe hotel and area, very attentive - kind - responsive staff

Very clean. Loved every part of our stay!!!! Thank you so much for such a great experience

We stayed for one night in January and the 21c was perfect. The rooms were very nice to spend time in and the bathroom, though compact, was the best we had experienced during our trip.

After an initial hiccup with charges, the staff recovered amazingly and it was the best hotel experience I’ve ever had.

Needed a quick staycation and this was the perfect escape.

Second time here as our first experience here was lovely. Parking discount a plus as we considered many options. Location is great and we learned we could taxi cheaply around. Lovely room. museum a perk

Everything was amazing from the front desk to the rooms, was an amazing experience in the 21c museum hotel. Thanks!

Good location Clean Welcoming staff Spacious room Housekeeping did an amazing job keeping the room nice & clean

The location of the hotel was within walking distance of great food, shopping, and museums, and the room was spacious and super comfortable. The price was also excellent for being right in the middle of downtown with free parking. I will definitely be staying here the next time I am in Chicago.

Loved the place is just different. I was able to check in early, place was super clean and fully staffed. Security at the museum door would open the door for you and every staff i spowe wuth was very sweet

Such a break from regular hotels. Thank you!

Thanks for hosting me during a new year celebration. It was an amazing and comfortable stay that was more than just a hotel, it was another attraction on an amazing trip to Chicago

Hotel was beautiful. Room was amazing. Staff were very professional.

Front desk first experience was ok. People polite. When I called to ask to speak with Luis, the door man, they were helpless and didn’t allow me to speak with him. Luis was a great person, very charismatic and very helpful beyond his duties. But the front desk person that answer my call (maybe Hector) was helpless and made me regret staying at that hotel. Also hotel did not have any room service and nothing to provide my family! Terrible experience

I did tons of research before choosing this hotel. I have stayed many 21c before staying at Chicago 21c. I called the front desk two nights before I arrived, I got the confirmation the pet fee was waived and I also found a confirmation from Chicago 21C’s website the pet fee was waived. When I checked in, the front desk staff rudely told me it was not( there was so many ways to say no, but they chose the rude and disrespectful tone!). I pulled my phone record and the 21c Chicago website, showed all the proof to the staff, they didn’t want to acknowledge the situation and continuously argued with me that I was wrong. They finally decided to waive the fee. Later on, the same staff saw me walking through the lobby, waived me down, and told me I was wrong AGAIN after waiving the fee. What kind of customer service is that? All the bad reviews about this hotel is related to their front desk, why Accor continues ignore those bad reviews? I completely understand this world is under-staffed, however, why would any customer should put up with such terrible service when they check in. I am still giving this place a four-star for their perfect location and convenient self-parking garage. Their room is clean! Accor and 21c, please hold your employees accountable or it will damage your brand.