21c Museum Hotel Chicago

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21c Museum Hotel Chicago

Customer review rating (ALL Rating) 4.2/5 1,795 reviews

ALLSAFE approved hotel

21c Museum Hotel Chicago
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Hotel extras

  • Sleep at a contemporary art museum.

  • Located in the heart of Chicago just steps from the famed Magnificent Mile.

  • Unforgetable venues. Unforgetable events.

  • Relax with Art! The Spa at 21c is the perfect place and offers a range of treatments.

Our accommodation(s)

The 297 guest rooms and suites at 21c serve as a sanctuary from the art and activity that fills the galleries and vibrant spaces in and surrounding the property. Designed by Deborah Berke Partners, the rooms have high ceilings, contemporary furnishings, and large windows. The comfortable beds and thoughtful touches, such as plush robes and Malin + Goetz bath amenities, will leave you feeling restored.

Hotel location

21c Museum Hotel Chicago

55 East Ontario Street
United States

Fax: +53 123377217

  • By plane

    MIDAY INTN At 20km / 12 miles

  • By plane

    OHARE INTERNATIONAL At 25km / 16 miles

  • By train

    UNION STATION At 2km / 1 miles

GPS:41.89316, -87.63001

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Meeting rooms

Lure Fishbar

Lure Fishbar is a a seafood restaurant offering not only the freshest fish selections from around the world but also a complete raw bar with rotating oyster selection, and a world class sushi program.

Our guest reviews for
21c Museum Hotel Chicago

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,795 reviews

TripAdvisor Rating  4.0/5  123 reviews

A couple of misses

Customer review rating 2.0/5

Gray J. Couples - Confirmed reviews ALL

Location amazing. Have stayed at your Louisville location too - Stayed 3 nights. No cleaning of room or offer to refresh the towels etc. when we checked in I asked how much parking would cost. I was told $25 per night. Nothing was said about validating ticket. When I went to check out nobody was at the parking lot. It cost me $177 and not the $75. I inquired at the hotel front desk and was told to call the parking lot during business hours. How did your not telling me about a validation become my issue. Unfortunately it is the last thing I remember when we left.

Comfy stay for work or vacation

Customer review rating 5.0/5

Denisse Business - Confirmed reviews ALL

Staff was very accommodating with allowing an early check in and late check out. The rooms weren’t your tiny ones but had enough space for the bed, chic bathroom, and even a little couch with table and TV perfect for any remote work needs. Internet was also speedy, heard no noise from other rooms, plus I enjoyed the gallery in the first work — check it out! Location was perfectly near offices and just a feo blocks from the Mag Mile. I’d stay again!

fascinating place to stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I found the staff to be very friendly. Loved the Museum tour

Lovely, hard working staff.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Great service, great room and a great experience.

Beautiful hotel

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Excellent staff, perfect rooms, surprising art gallery. Loved it.

Disappointed in general atmosphere after staying at all the other 21 C Art Museums

Customer review rating 3.0/5

Anonymous Friends - Confirmed reviews ALL

Room was fine. Nothing special in the building’s architecture. Art was already seen in other 21Cs. Location was good service fair.

Good location

Customer review rating 4.0/5

Valerie W. Families - Confirmed reviews ALL

We have stayed in the Louisville and Cincinnati 21C Hotels so we were excited to stay in the Chicago location especially since they allow dogs so we had our Frenchie's with us. Everything was fine, Very clean, Fairly helpful when I asked if we could be on the same floor as my parents. Overall good experience.

Location, Hospitality and Art

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Enjoyed my experience at 21c

Beautiful hotel!!

Customer review rating 5.0/5

Gillian C. Families - Confirmed reviews ALL

Diamond at the front desk was great throughout our whole stay. She was genuine and friendly. Room was very clean!!


Customer review rating 0.5/5

Jamie Families - Confirmed reviews ALL

Guests in the room next to had 6+ people playing loud music and having a party which spilled out into the hallway. The front desk was contacted but the guests were not asked to leave until close to 2:30am (3 trips from security).

Great location

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Awkward checkin with no valet. There is staff to bring bags up. Self park around the block was easy.

Great museum average hotel.

Customer review rating 3.0/5

Spk Families - Confirmed reviews ALL

The art displays are excellent. The bath products great. The rooms need to be modernized and need to be a lot nicer. Especially the choices of appliances and wallpaper and art in the rooms—- doesn’t match the aesthetic of the rest of the hotel

Nice stay with minor hiccups

Customer review rating 2.5/5

Chris C. Business - Confirmed reviews ALL

I love the setup of the room. I did have an issue with the water temperature. The water was either too hot, or cold. It was hard to get the water temperature at warm. When I checked into the hotel, I had 2 reservations and asked the clerk to add them together. She stated that she did it, and I was good to go. However, when the 1st reservation ended, I found out she hadn't completed my request and I was locked out the elevator and my room. Also keep in mind there is no Microwave, nor fridge in the room. Which I thought was disappointing. With all that said, I wouldn't stay here again. Nice room and hotel location, but I didn't fully enjoy the stay here.

Convenient and we'll worth the money !

Customer review rating 5.0/5

Jarett B. Couples - Confirmed reviews ALL

Our time with yall was great. The art pieces were great. Had no issues the entire time we stayed. Enjoyed the corner view and was well worth the extra money ! Would stay here again !

great hotel and restaurant

Customer review rating 4.0/5

David K. Couples - Confirmed reviews ALL

we loved the location and our room. really comfortable bed and friendly staff. we loved the Lure as well for food and drinks.

Poor experience

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Tell Brenda to call me

Amazing stay

TripAdvisor rating 5.0/5

cjohnson852 TripAdvisor review

I had such a wonderful stay at 21c museum. The staff was amazing! Especially Holly! She was so helpful and she remembered me throughout my entire stay, that was cool. This hotel is one of my favorites!

Wish the front desk is more friendly

TripAdvisor rating 4.0/5

ZDK2021 TripAdvisor review

I did tons of research before choosing this hotel. I have stayed many 21c before staying at Chicago 21c. I called the front desk two nights before I arrived, I got the confirmation the pet fee was waived and I also found a confirmation from Chicago 21C’s website the pet fee was waived. When I checked in, the front desk staff rudely told me it was not( there was so many ways to say no, but they chose the rude and disrespectful tone!). I pulled my phone record and the 21c Chicago website, showed all the proof to the staff, they didn’t want to acknowledge the situation and continuously argued with me that I was wrong. They finally decided to waive the fee. Later on, the same staff saw me walking through the lobby, waived me down, and told me I was wrong AGAIN after waiving the fee. What kind of customer service is that? All the bad reviews about this hotel is related to their front desk, why Accor continues ignore those bad reviews? I completely understand this world is under-staffed, however, why would any customer should put up with such terrible service when they check in. I am still giving this place a four-star for their perfect location and convenient self-parking garage. Their room is clean! Accor and 21c, please hold your employees accountable or it will damage your brand.

Dear ZDK2021, Thank you for taking the time to share your experience. I'm so sorry for the inconvenience with regard to the pet fee. You are absolutely correct. We'll also be certain to use your unfortunate experience as a lesson to ensure no other guest experiences the same. I would love to welcome you and your pet back for a proper experience and will be reaching out to you directly. Again, please accept my sincerest apologies.

Chicago Birthday Trip!

TripAdvisor rating 5.0/5

LucasHopkins TripAdvisor review

Thank you 21c Museum Hotel for such a wonderful stay! The art in the lobby was so fantastic that I am still telling my friends that weren't able to go about it and that they have to check out the hotel the next time that they make it Chi-Town! Also thank you the Global Sales and on property sales for making my birthday weekend so very special! I made sure to buy my green penguin and he is now a permanent resident in my home so I can always look back and remember this truly fantastic weekend! Thank you 21c Chicago and I'll see you next time I am in Chicago!

Perfect location

TripAdvisor rating 5.0/5

Traveler37817 TripAdvisor review

Perfect location for exploring the city. The exemplary service of Tom the engineer is the reason for 5 stars. He came up immediately to check my TV which didn’t display, assessed the problem,and brought up a new TV which had arrived the day before. He was friendly, efficient, and professional—-outstanding service. My only criticism—-the dark, dreary hallways (at least on 11th floor).

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