Customer review rating (ALL Rating) 4.2/5 1,299 reviews
ALLSAFE approved hotel
Sleep at a contemporary art museum.
Located in the heart of Chicago just steps from the famed Magnificent Mile.
Unforgetable venues. Unforgetable events.
Relax with Art! The Spa at 21c is the perfect place and offers a range of treatments.
55 East Ontario Street
Check-in from 16h00
Check out up to 11h00
Check-in from - Check out up to
Lure Fishbar is a a seafood restaurant offering not only the freshest fish selections from around the world but also a complete raw bar with rotating oyster selection, and a world class sushi program.
The 297 guest rooms and suites at 21c serve as a sanctuary from the art and activity that fills the galleries and vibrant spaces in and surrounding the property. Designed by Deborah Berke Partners, the rooms have high ceilings, contemporary furnishings, and large windows. The comfortable beds and thoughtful touches, such as plush robes and Malin + Goetz bath amenities, will leave you feeling restored.
Number of meeting rooms: 7
Maximum capacity: 250 people
Maximum banquet capacity: 160 people
100% genuine reviews from our guestsFind out more
Not so happy
Tom M. Couples - 21/01/2022 Confirmed reviews ALL
Two things mainly that I would blame on poorly trained front desk staff. We were unhappy with our upgraded Luxury King Suite and wanted a different room. When we were told that couldn't happen we were told that we would only be charged for the regular King Suite. When we got our bill the next morning the adjustment wasn't there. We were told there would be no breakfast on the Monday morning we were there, just coffee in the room. After we got up, got dressed and went out in the cold for coffee the next morning we learned upon our return that there actually was real coffee and a light breakfast for guests just off the lobby. Plus, two out of the four desk staff we saw were wearing their mask under their noses.
My Daughter was turned away and they charged me for the room!
William C. Friends - 20/01/2022 Confirmed reviews ALL
I reserved a room for my adult daughter and friends on their return drive to college. The credit card used to reserve the room was presented by my daughter to the front desk and they refused to allow her to check in. Her friend’s father was made to come and reserve the room. To add insult to injury the hotel then charged me for the room after refusing to let my daughter check in. We have stayed here in the past and were pleased but this appalling lack of service is unacceptable.
Unique stay in the heart of Chicago
Andy P. Couples - 20/01/2022 Confirmed reviews ALL
Loved this location in the heart of Chicago. The rooms are solid, clean and have nice views from the upper floors — but are not remarkable otherwise. The hotel was however an excellent value compared to others in the area. And the museum gallery is super impressive. You just can't beat a robust contemporary art collection in this setting. This is what sets 21c apart. Unfortunately the restaurant and hotel's only bar was closed all day Sunday and Monday, which was not mentioned when we checked in. This was disappointing as we had planned to have breakfast there at least one of the days of our 3-night stay. Feels like a hotel at this level should at least have a bar available to guests on site everyday.
Comfortable room , good location, GREAT EXHIBIT
Martha Couples - 19/01/2022 Confirmed reviews ALL
we came to Chicago for a long weekend. We loved our stay at 21c. The hotel was in a great location , convenient to everything. The room was comfortable and quiet. The Exhibit in the lobby was FANTASTIC and I enjoyed looking at it every day. The desk staff were super friendly and helpful
Anonymous Friends - 18/01/2022 Confirmed reviews ALL
Overall, the hotel is okay. I wasn’t very impressed with this location in comparison to the other location I have visited. The staff isn’t overly friendly and definitely not when you bring up a concern. Unfortunately I probably won’t stay here again.
Our most recent 20 reviews
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