Room was fine. Nothing special in the building’s architecture. Art was already seen in other 21Cs. Location was good service fair.

We have stayed in the Louisville and Cincinnati 21C Hotels so we were excited to stay in the Chicago location especially since they allow dogs so we had our Frenchie's with us. Everything was fine, Very clean, Fairly helpful when I asked if we could be on the same floor as my parents. Overall good experience.

Enjoyed my experience at 21c

Diamond at the front desk was great throughout our whole stay. She was genuine and friendly. Room was very clean!!

Guests in the room next to had 6+ people playing loud music and having a party which spilled out into the hallway. The front desk was contacted but the guests were not asked to leave until close to 2:30am (3 trips from security).

Awkward checkin with no valet. There is staff to bring bags up. Self park around the block was easy.

The art displays are excellent. The bath products great. The rooms need to be modernized and need to be a lot nicer. Especially the choices of appliances and wallpaper and art in the rooms—- doesn’t match the aesthetic of the rest of the hotel

I love the setup of the room. I did have an issue with the water temperature. The water was either too hot, or cold. It was hard to get the water temperature at warm. When I checked into the hotel, I had 2 reservations and asked the clerk to add them together. She stated that she did it, and I was good to go. However, when the 1st reservation ended, I found out she hadn't completed my request and I was locked out the elevator and my room. Also keep in mind there is no Microwave, nor fridge in the room. Which I thought was disappointing. With all that said, I wouldn't stay here again. Nice room and hotel location, but I didn't fully enjoy the stay here.

Our time with yall was great. The art pieces were great. Had no issues the entire time we stayed. Enjoyed the corner view and was well worth the extra money ! Would stay here again !

we loved the location and our room. really comfortable bed and friendly staff. we loved the Lure as well for food and drinks.

Tell Brenda to call me

I had such a wonderful stay at 21c museum. The staff was amazing! Especially Holly! She was so helpful and she remembered me throughout my entire stay, that was cool. This hotel is one of my favorites!

I did tons of research before choosing this hotel. I have stayed many 21c before staying at Chicago 21c. I called the front desk two nights before I arrived, I got the confirmation the pet fee was waived and I also found a confirmation from Chicago 21C’s website the pet fee was waived. When I checked in, the front desk staff rudely told me it was not( there was so many ways to say no, but they chose the rude and disrespectful tone!). I pulled my phone record and the 21c Chicago website, showed all the proof to the staff, they didn’t want to acknowledge the situation and continuously argued with me that I was wrong. They finally decided to waive the fee. Later on, the same staff saw me walking through the lobby, waived me down, and told me I was wrong AGAIN after waiving the fee. What kind of customer service is that? All the bad reviews about this hotel is related to their front desk, why Accor continues ignore those bad reviews? I completely understand this world is under-staffed, however, why would any customer should put up with such terrible service when they check in. I am still giving this place a four-star for their perfect location and convenient self-parking garage. Their room is clean! Accor and 21c, please hold your employees accountable or it will damage your brand.

Thank you 21c Museum Hotel for such a wonderful stay! The art in the lobby was so fantastic that I am still telling my friends that weren't able to go about it and that they have to check out the hotel the next time that they make it Chi-Town! Also thank you the Global Sales and on property sales for making my birthday weekend so very special! I made sure to buy my green penguin and he is now a permanent resident in my home so I can always look back and remember this truly fantastic weekend! Thank you 21c Chicago and I'll see you next time I am in Chicago!

Perfect location for exploring the city. The exemplary service of Tom the engineer is the reason for 5 stars. He came up immediately to check my TV which didn’t display, assessed the problem,and brought up a new TV which had arrived the day before. He was friendly, efficient, and professional—-outstanding service. My only criticism—-the dark, dreary hallways (at least on 11th floor).