Pavilion Hotel Kuala Lumpur Managed By Banyan Tree

Pavilion Hotel Kuala Lumpur Managed By Banyan Tree

TripAdvisor rating 4.5/5 707 reviews

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Hotel extras

  • Wireless Internet Connection

  • Floor to ceiling windows with city view

  • Direct connection to Pavilion Kuala Lumpur Mall

Hotel location

Pavilion Hotel Kuala Lumpur Managed By Banyan Tree

170 Jalan Bukit Bintang, Kuala Lumpur
55100 KUALA LUMPUR
Malaysia

GPS:3.148601, 101.714946

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Pavilion Hotel Kuala Lumpur features 325 beautifully appointed rooms and suites, ranging from 32 m² to 319 m² in size, with modern and elegant interior designs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  707 reviews

Great and enjoyable

TripAdvisor rating 5.0/5

Coastal36513201638 Families - TripAdvisor review

I and family visited CourtYard, we received a warm and friendly services from hotel staff. I would like to thank hotel staff, especially Emylia had keep us feel good with her cute and friendly smiling. Thank you see you all again and will recommend CourtYard to my friend and family.

The courtyard pavilion hotel

TripAdvisor rating 5.0/5

datukericw Business - TripAdvisor review

My business trip to the courtyard, I been served very professionally by Ms Emylia since day 1 I came at the courtyard . She is very cute friendly, lovely. My other partners who staying there also well treated by her. thank you very much n see you near future

Impeccable and sincere service

TripAdvisor rating 5.0/5

Mel A TripAdvisor review

Staying at this hotel is always a joy and coming to the Hotel again when I travel be it with Family , my partner or friends it’s my home away from home. The staff is very welcoming and friendly and I wouldn’t book anywhere else. Compared to my other travels and the hotels I have stayed. I must say Pavilion Hotel are above the rest!” I have stayed at some of the best hotels, this Hotel is right up there with them. Staffs are most professional. Atiqah at the front desk was very pleasant despite the early morning I arrived. She was chatty knowing my journey was long to keep my spirits up. Made me feel warm which is the most important .She was very courteous and is very important in the hospitality industry . It was my husband’s 50th and was extremely pleasantly surprised by the simple touches of decoration and sweet treats organised by Shidee, The Club Floor Manager. He has made our entire stay welcomed and special . Throughout my entire stay including the past he has always took a step ahead to ensure everything was up to the standards and we are comfortable. Stayed a few times already in several months and I am sure many more to come. We are happy with kind of service we get all the time. Keep up the good work..!! Special thanks to Atiqah , Shidee and housekeeping staffs who has made our stay special .

Excellent club lounge staff n awesome club floor suites

TripAdvisor rating 5.0/5

osman l Business - TripAdvisor review

I would recommend the Pavillion hotel for business and leisure as the location is right in the city Center / bukit Bintang Pavillion Mall and staff, Simply amazing . When I checked in the lounge manager Mr Sabree actually came down to the ground floor to escort us up n make sure that I have smooth checking in at the lounge while being served with refreshments , the checking in process is done in minutes. Rooms superb, spacious and am fully satisfied..Spoilt for choices at Breakfast buffet at the restaurant .Thank you to all the staff who have made my trip a memorable one , you all are assets to the hotel and the service is beyond excellent namely, manager Sabre , Jingyee, Aiman ( Mr Elvis hair do) Sofea n everyone that has made a difference. Thank you or the service form the heart, will sure make a return and would recommend others too. 🙏❤️🙏

Awesome service by supervisor Sabree during my Birthday celebration and thumbs up that will definitely come back again

TripAdvisor rating 5.0/5

Patheng1811 Families - TripAdvisor review

Have a wonderful experience staying at Pavilion Hotel KL managed by Banyan tree. Thumbs up on great service by supervisor Sabree during my stay . He is such a friendly and patience and always there to solve any complaints and take up corrective action quickly and promptly. His service excellence attitude and professionalism in handling customer is beyond words can compliment. Booked 2 rooms Club Grand Oasis King and was given corner room face to face room with my sister . From the moment we checked in hotel , he has been checking with us on our experience and anything he could service us better whenever he met us at Club lounge . When he heard about my complaint not having bathtub in my hotel room , he immediately took up action by allowing me to switch room as soon as this type of room is available, and keep apologizing for this situation, and sent palate of chocolates to my room . Furthermore , he even went extra mile to update my profile in future hotel bookings with Pavilion hotel to have bathtub in my rooms! That was really awesome experience that made my stay truly VIP treatment . Overall all staff are super friendly and helpful from concierge to restaurant and cleaners ! Thank you again for such excellent service and pleasant stay at your hotel ! Will definitely recommend my friends to this hotel !

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