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Mercure St Helens 4 stars

Customer review rating 3.8/5 466 reviews

ALLSAFE approved hotel

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Mercure St Helens
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+ 14 Services

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 200 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Golf Paying
  • Tennis Paying
  • Other sports activities
Catering
  • Breakfast included in the price
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 2 Meeting room(s)

Hotel location

Mercure St Helens

Linkway West
St Helens
Merseyside
WA101NG st helens
united kingdom

Tel: +441744453444

Fax: (+44)1744/453444

Check-in from 15h00

Check out up to 12h00

  • By plane

    LPL JOHN LENNON At 22.37km / 13.9 miles

  • By plane

    MANCHESTER T1 At 46.19km / 28.7 miles

  • By boat

    LPL PIER HEAD At 17.7km / 11 miles

  • By helicopter

    CITY AIRPORT At 27.04km / 16.8 miles

  • By car

    M62 JCT 7 At 3.86km / 2.4 miles

  • By train

    STHELENS CENTRAL At 1.61km / 1 miles

  • By train

    STHELENS CENTRAL At 1.61km / 1 miles

GPS :53.44994, -2.73679

Our accommodation(s)

All our Bedrooms are a good size with ensuite facilities, hair dryer, tea and coffee making facilities and flat screen TV. The hotel has a variety of upgraded rooms including suites which include air conditioning.

Our restaurants and bars

92 RESTAURANT

Type of cuisine: International

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

1552 BAR

Our Sports Bar boasts a great location to sit back and relax with a drink in hand. With BT Sports on the big screen, you are sure not to miss any big sporting event.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 2,000

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure St Helens

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

466 reviews

TripAdvisor Rating 3.5/5

67 reviews

Good stay

Customer review rating 5.0/5

Eileen C. (. Families - 19/09/2021 Confirmed reviews ALL

Clean Helpful staff

Good location

Customer review rating 4.5/5

Stewart Couples - 18/09/2021 Confirmed reviews ALL

Friendly staff, very clean and good size room.

Poor room services

Customer review rating 1.5/5

Mrs A. J. Solo - 16/09/2021 Confirmed reviews ALL

I asked for daily service e.g. replenish shower soap, coffee milk etc. Clear any rubbish & used towels. This was not done for the first 2 days. TV could not even pick up BBC or ITV.

Customer review rating 4.5/5

Anonymous Couples - 15/09/2021 Confirmed reviews ALL

Nice

Customer review rating 3.5/5

Jane N. Friends - 13/09/2021 Confirmed reviews ALL

On arrival our first room smelt of cigarette smoke.We went to reception who moved us to a different room. The wash basin would not empty but they sent maintenance to sort it . The a/c wasn’t able to cope so we asked for 2 fans, these also arrived quite quickly

Good Location

Customer review rating 4.5/5

C. Families - 12/09/2021 Confirmed reviews ALL

Quick easy check in, room was very hot however reception were very quick to respond and when we returned from our evening out there was a fan in the room. Very friendly receptionist on check out who remembered we had an issue. Large event on at the hotel but we didn’t hear anything at all.

Great stay

Customer review rating 5.0/5

Dee Families - 11/09/2021 Confirmed reviews ALL

Was our first time here we booked to stay over as going to a family doo. Originally it was just myself and my husband but one of my boys was run over 2 weeks prior to the stay so i asked if they could fit both my boys on as i didnt want to leave with family as my son needed mums help.. mercure were fab they spoke to the manager and managed to get 2 extra beds on for both my sons at £20 each which i found reasonable. I booked a suite but expected little room and was shocked when walked in . The space was plenty even with the 2 extra beds. Was a quiet night no noise slept well the bed was extremely comfy... breakfast everyone said was good only thing was my partner unhappy with 1 sausage 1 bacon etc lol hes a big bloke :) but he still enjoyed... staff were friendly helpful polite from when we walked in. Only thing i wasnt happy about was not being told we had to book the swimming pool on arrival . We,ll definately be back soon thankyou for a great stay .

Wonderful reception and comfortable room

Customer review rating 5.0/5

Mrs H. Couples - 10/09/2021 Confirmed reviews ALL

We came to celebrate our anniversary and booked a privilege room. Everything was lovely, the staff were welcoming and friendly and when we went for our evening meal the staff in the bar/restaurant were also wonderful. We will definitely stay again.

Great location!

Customer review rating 5.0/5

M M. Friends - 10/09/2021 Confirmed reviews ALL

Really enjoyable stay at Mercure, friendly staff, close to where I meeting friends and had everything I needed for a really enjoyable stay.

Room sub standard

Customer review rating 3.0/5

Anon Business - 08/09/2021 Confirmed reviews ALL

Made very welcome by your receptionist, very helpful. Room not so great. Shower control broken, not adjustable, stuck on hot. Bathroom sink did not drain properly. Needed plunging. Bed two singles pushed together, not king size. Coffee making facilities ropey. Expect more than just a kettle and sachets of rubbish instant coffee.

Customer review rating 4.5/5

Jill Business - 07/09/2021 Confirmed reviews ALL

The hotel was very nice and comfortable, but it was difficult to access on foot.

Really bad

Customer review rating 1.0/5

Gill Couples - 05/09/2021 Confirmed reviews ALL

The room was like a sweat box. Changed the setting on the air control but didn’t work 27degrees. Reported nothing. No lights in the room very dark. Manager came with a small light !! Breakfast rubbish cheap sausage black pudding so dry and bacon well cooked for ages. Rip off on the price paid. Manager also had no idea of the area. Couldn’t he have done some homework

Dear GILLIAN U., Thank you for taking the time to tell us about your experience at the Mercure St Helens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 5.0/5

David Families - 04/09/2021 Confirmed reviews ALL

Good stay, comfortable room, good service in restaurant. Decent value for money too.

Good

Customer review rating 4.5/5

Anonymous Couples - 04/09/2021 Confirmed reviews ALL

Couldn't locate me or room on check out no real issue.

Great Location.

Customer review rating 4.0/5

Mrs J. W. Couples - 04/09/2021 Confirmed reviews ALL

Was there for my brothers funeral.The Staff Made Me Feel As If They Cared Looked After Us .

Good location, polite staff on the front desk and comfortable rooms

Customer review rating 4.0/5

Jen Business - 03/09/2021 Confirmed reviews ALL

I stay in the area at least once a week and recently stayed at Mercure St Helens instead of my usual hotel. Staff on the front desk were very polite and my room was comfortable. My only (very minor) complaint is the gym opening times are a little too late if you are staying at the hotel for business purposes, the Mercure in Haydock opens at 6am which allows me to get in a workout before I leave for the day. Other than that, I would look at returning and would recommend the hotel.

Photos look amazing, bleak on closer inspection.

Customer review rating 2.5/5

A. Couples - 03/09/2021 Confirmed reviews ALL

Booked the Executive Suite, room was marketed as having a king size bed, which was actually two single mattresses pushed together. Very uncomfortable nights sleep.

Great service from staff

Customer review rating 4.0/5

John Friends - 31/08/2021 Confirmed reviews ALL

Staff were great would help you out if they could no matter what the request was

Dear JOHN D., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointing

Customer review rating 2.0/5

Daniel A. Couples - 30/08/2021 Confirmed reviews ALL

After a long queue/wait to check in, which I appreciate cannot be avoided, there was then a wait in excess of 5 minutes to take the elevator as only one was functioning and it was extremely slow. After checking in, we dropped our bags off and went straight out to a function. Upon our return in the early hours, we discovered that the air-conditioning didn't work and the room temperature was 26 degrees. A very noisy tower fan was placed in the room instead. This made sleeping very hard and uncomfortable and with several hours driving the next day this was incredibly bothersome. After getting in to bed and attempting to turn the lights off, it was apparent this was either not possible from the bed itself or the one light switch that seemed to do nothing was in fact broken. The breakfast was lovely and the staff helpful but the basics of the building and room were extremely disappointing. We will not stay again

Loud antisocial noise in the hotel overnight preventing sleep

Customer review rating 0.5/5

Christine H. Families - 30/08/2021 Confirmed reviews ALL

Really poor. My wife and daughters were kept awake in the night by some other people staying. Staff did not intervene.

Dear COLIN H., Thank you for taking the time to tell us about your experience at the Mercure St Helens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have 24/7 reception staff available and if you have reported the issue to us we would have made sure to get it sorted straight away. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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