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Novotel Miami Brickell Hotel 4 stars

Customer review rating 4.3/5 1,154 reviews

ALLSAFE approved hotel

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Novotel Miami Brickell
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+ 19 Services

Hotel extras

  • Amazing rooftop pool and bar

  • The hotel is located within 2 miles of the American Airlines Arena

  • Our hotel's location is central to some of the best dining in Miami

  • 5,000 square feet of meeting space featuring breathtaking views, and natural light.

  • Our proximity to the Port of Miami makes us the perfect pre and post cruise hotel

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Solarium
  • Boat excursions
Catering
  • Breakfast Paying
  • 2 Bar(s)
  • Hot meals
  • Snack & beverage machine
Business services
  • 8 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Miami Brickell

1500 Southwest 1st Ave
33129 miami
united states

Tel: +17866002600

Fax: (+1)786/6469383

Check-in from 15h00

Check out up to 12h00

  • By plane

    MIAMI INTERNATIONAL AIRPORT At 10km / 6 miles

  • By car

    RICKENBACKER At 1km / 0.62 miles

  • By train

    BRICKELL STATION At 0.4km / 0.25 miles

  • By train

    BRICKELL STATION At 0.4km / 0.25 miles

GPS :25.75996, -80.19911

Our accommodation(s)

Choose between a Standard King or Queen, room special for business trips or a couple, or the exclusive Suite or the Skyline Suite.

Our restaurants and bars

VISTA POOL BAR

Located just steps from our stunning infinity edge pool at our newly redesign rooftop, Vista Pool Bar offers guests a delicious menu of signature tapas, refreshing craft cocktails, with incredible views of the Miami city skyline and bay.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

UVA BAR

UVA bar, is famed for their crisp drinks and terrific selection of wine. Whether you are meeting friends, entertaining clients, or celebrating a special occasion, UVA provides the perfect atmosphere.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum capacity: 210 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Miami Brickell

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,154 reviews

TripAdvisor Rating 4.5/5

2,728 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Beautiful lobby, great costumer service, love the view, great location

Customer review rating 4.5/5

Isabel S. Friends - 18/09/2021 Confirmed reviews ALL

We stayed 2 night and staff never came to clean the room, or brought fresh towells

Amazing Stay!!!!

Customer review rating 5.0/5

Travis Couples - 16/09/2021 Confirmed reviews ALL

I had an amazing time at Novotel Miami Brickell. The staff are very professional and welcoming. I really appreciated the attentiveness of the front desk staff to every guest.

Bad experience!

Customer review rating 0.5/5

Anonymous Couples - 14/09/2021 Confirmed reviews ALL

The people at the reception were rude and disrespectful! We stayed for 5 nights and the cleaner showed up at the morning of the last day!! We had no soap or towels. We asked to cancel one night because our flight changed and they didn’t respond for 3 days until we complained. It’s been two weeks and we didn’t get refunded yet. Not worth the money at all

Very convenient location and comfortable stay

Customer review rating 4.5/5

Felipe T. C. Business - 14/09/2021 Confirmed reviews ALL

I had to stay for a very long time due to flight restrictions in my country which prevented me to return home. Therefore it was a difficult situation to stay far away from home, but I really felt very comfortable at the hotel. The staff was friendly, the hotel is very conveniently located and it overall helped me to overcome this stressful situation and made me feel at ease.

Well located

Customer review rating 4.0/5

Blair A. Couples - 12/09/2021 Confirmed reviews ALL

Great stay BUT the charges to my credit card were NOT what was shown on check out. And additional $100 added to the bill.

Dear Blair A., We very much appreciate your comments regarding your stay at the Novotel Miami Brickell. The additional 100 $ preauthorized to your card upon check in stood for incidentals and if not used were being released back after check out. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Jahne Guest Experience Manager

Terrible Serive

Customer review rating 1.0/5

Ricardo G. P. Business - 11/09/2021 Confirmed reviews ALL

Room not cleaned for 3 days. Mentioned it to front desk. They said it was their policy. No one advised of this ridiculous policy. Not enough soap or towels. Sent email to Ken who said we would receive call and no call was ever received. Will need to go elsewhere next time.

Customer review rating 3.0/5

Monique D. Families - 09/09/2021 Confirmed reviews ALL

Disappointed with room. Mattress sunk to middle. King bed. Hard pillows. Tv did not work. Could not call front desk. Could not call for room service. Could not see menu on tv because it was not connected. Went to front desk, informed them of situation. Needed to go to sleep to catch early flight and did not want maintenance there. Choice of food on menu was disappointing.

Location, location , location!

Customer review rating 5.0/5

Yazmine Solo - 09/09/2021 Confirmed reviews ALL

Great location , aesthetically pleasing lobby and pool area.

Well Located Very understaffed

Customer review rating 3.0/5

Hugo Couples - 07/09/2021 Confirmed reviews ALL

The hotel is on a great location I have stayed in many novotels before and it had always been a great experience. However this property in particular is incredibly understaffed. The first room we stayed in had a foul smell and it was impossible to stay there We asked to be moved and were moved to the 9th floor. It did nos smell bad any more But they never cleaned the room. Not even to take the rubbish away. There is no bell service The room service is am external company that asks you for codes no one is able to provide. Very unsatisfied with this property

Nice night at Novotel

Customer review rating 4.0/5

Miguele Families - 06/09/2021 Confirmed reviews ALL

The Novotel is nice located in Brickell, would recommend if you want to discover this part of the city

Customer review rating 1.5/5

Stacy Business - 06/09/2021 Confirmed reviews ALL

Unless you stay more than six days, your room will not be cleaned. How disgusting. This is not right. Service in front desk very good. I was stuck with my car in the lobby drive way because another car was parked; the owner was checking in and left his car interrupting traffic. No guard or hotel representative was available to solve the jam. I couldn’t move for almost 15 min. Never going again.

Amazing

Customer review rating 5.0/5

Jamila Solo - 04/09/2021 Confirmed reviews ALL

I loved the location. Close to pharmacies and food spots. Room size was great for me and the bathroom was nice and modern and clean. The rooftop was best place to just chill and relax at night and in the morning before checkout. I will definitely stay here again when in Miami.

Good stay

Customer review rating 5.0/5

Marget Business - 03/09/2021 Confirmed reviews ALL

Great staff - so attentive and helpful. The lady who serves the cappuccino at the bar in the morning is particularly lovely - very devoted to great customer service.

Well located, chic, clean

Customer review rating 4.5/5

Mabel Couples - 31/08/2021 Confirmed reviews ALL

Excellent roof top. Good food. Clean hotel. Good customer care.

It was ok

Customer review rating 3.0/5

E R. Couples - 31/08/2021 Confirmed reviews ALL

Hotel was gorgeous, no valet parking even after it was on the reservation as free valet. No room house keeping. They said minimum 6 day stay to get room cleaned due to covid which sounded like an excuse to be lazy. Was charged parking to had have someone remove it even after telling them multiple times it should be included.

great location

Customer review rating 4.0/5

Dom Couples - 30/08/2021 Confirmed reviews ALL

Great view from pool, good location, customer service lacks no microwave in room, open shower style not good cold when taking shower

Great hotel but customer service is sorely lacking

Customer review rating 1.5/5

Kenney Business - 29/08/2021 Confirmed reviews ALL

First off The rooftop Bartenders are awesome and this is not about them. Masks were not enforced consistently and I was rudely told to put one on, while others were at any given time not wearing one. Quite frankly the masks mandate is really inconvenient and annoying but at least enforce it fairly and no make your customers feel alienated. Paying for parking was a lot of money, but it is what it is, there was ample space for parking so it was worth it. The pool was nice and the rooftop has an amazing view. We could not get any room service until a day before we were leaving, and there were blood stains on the sheets but they felt that was not worth immediately bringing us fresh sheets. No microwave, we had to call for it but the room service number was always busy…not great. Butler meals were good and timely that I will say. Room cleanliness and customer service needs a drastic improvement, and so does room cleanliness. Now there is potential for improvement and I understand covid made everything tough, so I may be open to coming back if these problems are addressed

Dear Kenney M., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Miami Brickell. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our staff in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Christian Jahne Guest Experience Manager

Great locale!

TripAdvisor rating 5.0/5

stephaniedock12 27/08/2021 TripAdvisor review

Excellent stay, staff very accommodating, food good, location excellent walking distance to grocery stores, restaurants and shopping, also by car beach is 30 mins away. rooftop pool is a great way to end your day. Parking accessible,

Dear Stephanie, Thank you for sharing your excellent review. I am glad you experienced our world class service, enjoyed our convenient location and beautiful amenities. We will look forward to welcoming you back during your next trip to Miami. Best Regards, Claudia Di Gino General Manager

Great location

Customer review rating 5.0/5

Miami T. Families - 26/08/2021 Confirmed reviews ALL

Our stay was very comfortable. The hotel staff was very pleasant and accommodating. Thank you!

Dear Stephanie D., We very much appreciate your comments regarding your stay at the Novotel Miami Brickell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Jahne Guest Experience Manager

Weekend Away

TripAdvisor rating 5.0/5

FLLCory 22/01/2020 TripAdvisor review

We recently stayed at the Novotel for a concert at the American Airlines Arena. The room was spacious, clean, and the bathroom was quite modern and spacious - a pleasant surprise. The service when we arrived by the valet was warm and welcoming - the gentleman who was working recognized us throughout our stay and made our stay special. The roof top pool is beautiful and yoga on the Sunday morning was a nice addition. The lobby is clean and bright. Location is great - walking distance to Brickell and South Miami Road and its restaurants and bars. We even walked back from the arena which was a 30 minute walk. Very central to the Brickell area and easy to navigate the neighborhood.

Dear FLLCory, Thank you so much for a lovely review! We are delighted to read you enjoyed your stay with us and appreciated our hotel, its amenities and our services. Your public recognition means the world to us. We hope you enjoyed the show at the American Airlines arena and hope to welcome you back anytime soon. Thanks a million David Siauvaud Guest Experience Manager

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