Mövenpick Resort Waverly Phu Quoc 5 stars

Customer review rating (ALL Rating) 4.4/5 1,435 reviews

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Mövenpick Resort Waverly Phu Quoc - Image 1
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Mövenpick Resort Waverly Phu Quoc - Image 3
Mövenpick Resort Waverly Phu Quoc - Image 4
Ong Lang Hamlet, Cua Duong Village, Phu Quoc District, 92000 PHU QUOC, Vietnam

Description

Hotel extras

  • 305 family-friendly room options with private balconies or pool access, latest in-room comfort

  • 70 years of Mövenpick culinary heritage with a variety of restaurants.

  • A wide range of lifestyle and fun activities for families and friends.

  • 720 m2 Ballroom with column-free.

  • A haven of wellness with a total of 15 treatment rooms.

Our accommodation(s)

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Hotel location

Mövenpick Resort Waverly Phu Quoc

Ong Lang Hamlet, Cua Duong Village, Phu Quoc District
92000 PHU QUOC
Vietnam

GPS:10.283008, 103.924173

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,435 reviews

Customer review rating 5.0/5

Kwok K. J. W. Friends - Confirmed reviews ALL

Start from reception at member desk, Jannue was great, fast and efficient. Breakfast On the 8th floor and at the restaurant were excellent and sam was so professional and kind

Customer review rating 5.0/5

Saravut M. Friends - Confirmed reviews ALL

I hope this email finds you all well and smiling! My friends and I have just finished our stay with you (May 1st to May 4th), and our hearts are so full of happiness. We are writing to truly thank you for the warmest welcome we could have ever asked for. Your beachfront hotel felt like a true paradise for our group. Waking up to such lovely views from our very comfortable rooms was a dream, and we felt so relaxed and happy every single day. But what we will remember the most is the beautiful kindness of your team. We are so deeply grateful to everyone in Guest Relations for making us feel so at home. We want to send a very special, big thank you to Jun and Lilly. You both have the most wonderful, friendly smiles, and your joyful energy truly made our days brighter! We also want to send our heartfelt thanks to Mint, and Rina at Altitude 8 – Sky Bistro. You made our group feel so incredibly special. Thank you for taking such lovely care of us and serving us with so much warmth. We had the absolute best time there because of your kindness.

Customer review rating 5.0/5

Caroline P. S. Couples - Confirmed reviews ALL

We really enjoyed our stay at the hotel. The staff were always very helpful and friendly. The hotel facilities were excellent from the food to the pool, beach and spa. We would reccomend a stay at the Movenpick resort to anyone visiting Phu Quoc.

Customer review rating 5.0/5

Sulaiman M. S. A. Solo - Confirmed reviews ALL

It was a great staying in the resort

Customer review rating 2.5/5

Thanh V. N. Families - Confirmed reviews ALL

- Late check in: we arriveed @2pm but not able to have a room until 4pm - Had to remind the staff 3 times ro have room cleaning. - No shaving and no comb in room. - Issue with the Card Key on my second day. - The apple in the “Appologize fruit set” was rotten. - First time in my life, I experiened long line up just for Breakfast buffet in a 5* resort. Not one but 2 times. The staff said they warned us at the time at check-in, which was NOT TRUE. Do not say something you do not know. Bad experience of a 5* hotel ever!!

Dear Ms. V., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We are sorry to hear of your disappointment about the service you received. It is never our intention to make any guest feel unwelcome or frustrated, and we are especially sorry for the late check-in experience. While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times, particularly when peak holiday period. We apologize for the inconvenience you experienced and thank you for your patience in these matters. We also would like to take this opportunity to address your concern about the shaving and comb set up in the room. As part of sustainable hospitality, to help reduce “single-use” items, shaving and comb will be set up upon request. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, we can assure you that we value your feedback, and your feedback has been utilized for proper training with our teams to improve both service and communication. We truly regret that we didn’t meet your expectations this time, but we hope we might have another chance in the future to show you the genuine hospitality we are known for. Warm regards, Vi Do Guest Experience Manager

Other web-users rate our hotel

  • 769 reviews 7.2/10 Location
  • 1,604 reviews 7.8/10 Room
  • 2,439 reviews 7.9/10 Service
  • 17 reviews 9.2/10 WiFi
  • 992 reviews 8.8/10 Breakfast
  • 714 reviews 6.8/10 Cleanliness
  • 640 reviews 8.8/10 Vibe
  • 51 reviews 8.8/10 Bar

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