Mercure Ferrara

Booked the Royal Suite 3 months in advance for my wedding. Two days earlier, the front desk called saying that that room was not available anymore and they downgraded my booking. They made up 3 different excuses, so it's not a reliable hotel. They were not able to provide the service as booked, so I will avoid going to this chain of hotels in the future and don't recommend it. Seems this is not the first time this hotel does this type of things to clients reading other reviews. The room that they were able to provide the romantic junior suite, was more of 3 star hotel than a 4 star. Bad service and not reliable booking.Mediocre rooms.

I spent 2 nights in the hotel and I had a bad experience that I now want to share as no form of apology or sympathy was ever expressed, on the contrary. My Airpods were stolen from my luggage and my tracking system enabled me to trace the thief when he returned from the Ferrara suburbs to the hotel with the stolen item the following Saturday after 5 days of silence. I called the hotel with the choice of either calling in the police or returning the stolen property. I was called back after 20' that the Airpods were indeed found, but I was refused further explanation. On top of that, to my great surprise, it was suggested to me that I would have to pay the transportation costs to get my property back. Of course I refused and a colleague came to collect them and today they are back in my possession via DHL. It is also aggravating that I reported during the first hours of my stay that the safe did not work, no one ever showed up, is this perhaps a set up game by your employees??? The airpods were in my closed suitcase, ie there was a break-in in both my room and my luggage.

This hotel was very well located a stones throw from all the major sights in the city. Breakfast was ample but took a long time to be served. Bathroom was clean but shower had no pressure. Bed was rock hard. The ladies at reception were very helpful and did what they could to improve matters which were not really in their control. Wifi did not work every day and there were no TV channels except in Italian. Lighting in room extremely poor which made it hard to even read a book. Would probably not return.

just the view of the castle was beautiful very welcoming and a delicious breakfast and a stocked fridge. it was nice to be here for a while. was a bit hard to find but don't regret it, just to drive and stay here

I booked a room including breakfast a few days ago and asked about the possibility of having breakfast in the room, given the current covid situation and was told that it was not a problem and to just call in the morning. I called and when asked what I wanted I mentioned a croissant and some bread, thinking that it would be obvious that there would be jam or something with the bread. No, only the bread, the croissant and the cappuccino, and the knife, although I am not sure what for. What shocked me was the room service cost, 10 euros for bringing that tray to the room. Most hotels will charge 2-3, maybe 5euros euros for room service charge but 10 euros is far too much!When I checked out I was told I had to pay for the room, the parking and the room service, to which I told her that I already paid for the room with breakfast online. All sorted but the room service bill was far too much, especially given the pandemic situation where one is trying to avoid being in a room full of people without masks on. The room was in the annex of the hotel and was comfortable enough although the toilet area is too small, one has to walk in sideways and basically your knees are almost touching the wall in front of you when you sit. The rooms in the annex probably have thin walls as one can hear everything, including guests who talk loudly at 02:00 in the morning. The street cleaners also started cleaning the piazza at 01:30 in the morning. The location is great but it was impossible to sleep. wifi is also spotty in the room (110).