Mercure Ferrara 4 stars

All the things I look for - good breakfast pastries, room made up promptly, quiet and clean. Point knocked off for room smelling a bit of stagnant water and no sign saying Mercure outside, which added more time to a long journey searching.

We had a very enjoyable week in Ferrara made more enjoyable by the very comfortable hotel room (51 ). Apart from the usual bedside lights powered by extremely malnourished glowworms, all the room facitities worked well. Good shower and bath etc. Wonderful location makes all the main sites walkable. Did not use the restaurant but plenty of places to eat within walking distance even for octogenarians. When the barman had a day off the bar closed. What?

i stayed 3 times in the new renovated rooms , this time at main building and the bathroom wasn't so nice 4th floor, amazing view..but cold water missing from the taps (room 418) staff very helpful at all !!

Good, the room was spacious and the view lovely. We enjoyed our stay.

No indication that this was a Mercure outside so very difficult to locate. Not quite up to the usual Mercure standards but helpful staff. No baggage deposit, no water, shower dangerously slippery and leaked over floor, A/C faulty. Fantastic location!

Location perfect for city centre. Lovely hotel and spacious room. Helpful and friendly staff. One downside. No shower, just a hand held one over a bath with no curtain or screen. Also some days not enough water pressure to get water out of the tap. Reception told but no improvement. Shame. Hotel would have been 10/10 otherwise.

Lovely hotel in a perfect city centre location opposite the old castle. Staff were nice and very helpful. Superior room (502) was very spacious and well equipped with coffee making machine etc. What took the edge off the experience was no shower in the bathroom. There was a hand held shower above the bath but no shower curtain and at times the water pressure disappeared completely!! No water out of the tap. We told reception but it didn’t improve. A real shame as everything else about the hotel was perfect.

We loved the large suite and found our overall experience at the hotel quite enjoyable

The Mercure sign wasn't displayed anywhere on the outside which made it quite difficult to locate. The overall experience was excellent. I can't emphasize enough how wonderful, polite, friendly and professional everyone is at this Hotel. Every single member of staff is super friendly and genuinely willing to make sure you feel welcome at every single interaction. I can't phrase them enough. Many thanks for a wonderful experience.

View from the room directly on the Castel d‘Este. Clean, well designed and comfortable. Great coffee in the in-room machine, but no idea how to clean it. Lots of mosquitos and some noisy nightlife outside on the piazza.

We spent two wonderful days in the lovely city of Ferrara and our stay at the Mercure hotel was truly excellent. The staff were knowledgeable and very welcoming.. They made us feel very special.

It was really amazing the room with the view to Castle. The only minor disappointment was breakfast, it was too crowded and choice was very narrow. No warm food as well.

This hotel is a lesson in how to grow old gracefully mixing a classy traditional vibe with nice contemporary touches. The rooms are smart and comfortable with some incredible views of the castle across the road. Staff are exceedingly friendly and helpful - they even loaned me an umbrella when it rained heavily so I could go out to eat. The breakast buffet was comprehensive and the public spaces as smart as the rooms. All in all an excellent stay in a lovely and good value 4* hotel.

Our Suite was hot when reported to front office got told thermostat is working fine and that I should open the windows.. note that I and my son are allergic to pollen, the aperitif at the Bar was not friendly rather in a bad mood he was talking about his salary disappointment which we really don’t care nor want to know, plus send an email to the GM and never got a reply