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Mercure Ferrara 4 stars

Customer review rating 4.3/5 281 reviews

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Mercure Ferrara
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+ 14 Services

Hotel extras

  • Located in the heart of the old town, overlooking Castello Estense

  • Conference rooms for both small and large-scale events

  • Small pets allowed (additional charge)

  • Free WiFi

  • Bicycles available for rent for visiting Ferrara

Services in the hotel and nearby

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Air Conditioning
  • Airport shuttle Paying
  • Languages spoken at the hotel
  • Porter
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 1 Meeting room(s)

Hotel location

Mercure Ferrara

Largo Castello 36
Ferrara
44121 ferrara
italy

Tel: +390532205048

Fax: (+39)0532242372

  • BUS :  1 - 6 - 9 - 11A FERMATA CAVOUR GIARDINI

  • REGIONALE VELOCE :  BOLOGNA VENEZIA STAZIONE DI FERRARA

  • By plane

    BOLOGNA At 47km / 29 miles - Shuttle paying

  • By plane

    BOLOGNA AEREOPORTO At 47km / 29 miles - Shuttle paying

  • By helicopter

    FERRARA SAN LUCA At 3km / 1 miles

  • By car

    FERRARA NORD At 5km / 3 miles

  • By train

    FERRARA At 1km / 0 miles

  • By train

    FERRARA At 1km / 0 miles

GPS :44.83773, 11.61867

Our accommodation(s)

Our restaurants and bars

RISTORANTE BIG NIGHT

Type of cuisine: Gourmet

Chef Diego Bruni's prestigious Big Night restaurant is ready to welcome and delight you with specialties that marry traditional local food with innovative flavors.

BAR HOTEL FERRARA

Bar Hotel Ferrara is ideal to taste excellent wines and aperitifs or to start the day with a good coffee. With our terrace opposite the Estense Castle, you will have a unique viewpoint on the city.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 100 m²

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Ferrara

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

281 reviews

TripAdvisor Rating 4.0/5

693 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location worth a stay

Customer review rating 3.5/5

Andrew Couples - 17/08/2021 Confirmed reviews ALL

Direct view of the castle. Helpful staff.

Lovely city hotel in Ferrara

TripAdvisor rating 4.0/5

andreasgC1085XL Solo travel - 14/08/2021 TripAdvisor review

Lovely city hotel in the center of Ferrara. Very close to the castello of Ferrara, restaurants, churches and piazzas. The hotel was clean and I was very happy with my room. The hotel stay very friendly and gave me good tips. I will come definitively back to enjoy the flair of Ferrara.

Great location

Customer review rating 3.5/5

Anonymous Couples - 01/08/2021 Confirmed reviews ALL

After calling to check how to get to the hotel and receiving poor instructions we were told that despite the fact that our room was ready that check in was not until 14.00. I have never been to a 4 star hotel that did not check guests in if the room was free even if they turn up early for check-in. However, after a rocky start we found the staff to be extremely helpful (although being wrongly reassured that a demonstration against Covid rules was in fact a celebration of the new football season).

Mixed Experience

TripAdvisor rating 3.0/5

gfaschmidt 21/07/2021 TripAdvisor review

The Hotel Ferrara has a perfect location for a city visit close to the Castle. The price offers a good value for money with two large rooms and good interior. We had a bad experience with the reception service - they forgot to return the ID cards (we too). The request to send the documents to our next location with UPS is still not successful after on week. Late response, no email feedback and a unorganized team.

Very kind and helpful receptionists

Customer review rating 4.5/5

Y., O. Business - 04/07/2021 Confirmed reviews ALL

Thank for your support at all times.

Great hotel in the city center

Customer review rating 4.0/5

Hannah Families - 03/06/2021 Confirmed reviews ALL

Beautiful location, right next to the castle and so many options for food, cafes and gelato! Walking distance to most everything in the city!

good stay

Customer review rating 3.0/5

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

very well located in the city center; room good but bathroom very old to be renovated. Parking difficult to find.

Dear Francesca L., Thank you for taking the time to tell us about your experience at the Mercure Ferrara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Armando Front Office

great stay

Customer review rating 4.5/5

Mark G. Couples - 02/01/2020 Confirmed reviews ALL

stayed for only one night but wish it was longer. Reception was very efficient for check-in/check-out and very helpful for all our needs. Room was very comfortable. Breakfast was great and hotel location was excellent. Hotel offered private parking for only 10 euro per night. Definitely will revisit again

Dear MARK G., We very much appreciate your comments regarding your stay at the Mercure Ferrara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Front Office

Great

Customer review rating 4.5/5

Ioselito Couples - 29/12/2019 Confirmed reviews ALL

pleasant experience

Dear ioselito d., We very much appreciate your comments regarding your stay at the Mercure Ferrara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

superb location facing the castle

TripAdvisor rating 5.0/5

sisavangs Solo travel - 16/11/2019 TripAdvisor review

a wonderful stay in a very cosy hotel where serenity and comfort are the key words;my small room on the 4th floor was straight ahead the castle and and i really enjoyed the view especially at night; Nice room,nice bathroom Good italian atmosphere in the restaurant for breakfast

Dear Guest, thank you for choosing our Hotel and for your welcome review. We are very happy that you enjoyed the Hotel and services and restaurant. We try to improve more and more to always give an excellent service. I hope to have you again as our guest. Best regards Armando Front Office

Satisfied.

Customer review rating 4.0/5

Anonymous Business - 18/10/2019 Confirmed reviews ALL

We came there with our car and parking is a look like advanture game for us.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Almost perfect

Customer review rating 4.5/5

Anonymous Solo - 06/10/2019 Confirmed reviews ALL

All the things I look for - good breakfast pastries, room made up promptly, quiet and clean. Point knocked off for room smelling a bit of stagnant water and no sign saying Mercure outside, which added more time to a long journey searching.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

A comfortable week in an interesting suite

Customer review rating 4.5/5

John D. Couples - 22/09/2019 Confirmed reviews ALL

We had a very enjoyable week in Ferrara made more enjoyable by the very comfortable hotel room (51 ). Apart from the usual bedside lights powered by extremely malnourished glowworms, all the room facitities worked well. Good shower and bath etc. Wonderful location makes all the main sites walkable. Did not use the restaurant but plenty of places to eat within walking distance even for octogenarians. When the barman had a day off the bar closed. What?

Dear John D., We very much appreciate your comments regarding your stay at the Mercure Ferrara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Old Syle bathroom

Customer review rating 3.0/5

Anonymous Business - 14/09/2019 Confirmed reviews ALL

i stayed 3 times in the new renovated rooms , this time at main building and the bathroom wasn't so nice 4th floor, amazing view..but cold water missing from the taps (room 418) staff very helpful at all !!

Signor Z., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Mercure Ferrara. In attesa di accoglierla nuovamente, Signore le porgiamo cordiali saluti.

Very happy with our stay

Customer review rating 4.0/5

D. C. Couples - 26/08/2019 Confirmed reviews ALL

Good, the room was spacious and the view lovely. We enjoyed our stay.

Dear MacDonald D., We very much appreciate your comments regarding your stay at the Mercure Ferrara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.5/5

Anonymous Families - 25/08/2019 Confirmed reviews ALL

No indication that this was a Mercure outside so very difficult to locate. Not quite up to the usual Mercure standards but helpful staff. No baggage deposit, no water, shower dangerously slippery and leaked over floor, A/C faulty. Fantastic location!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

Almost perfect.

Customer review rating 4.0/5

John B. Couples - 04/08/2019 Confirmed reviews ALL

Location perfect for city centre. Lovely hotel and spacious room. Helpful and friendly staff. One downside. No shower, just a hand held one over a bath with no curtain or screen. Also some days not enough water pressure to get water out of the tap. Reception told but no improvement. Shame. Hotel would have been 10/10 otherwise.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

Nearly Perfect

TripAdvisor rating 4.0/5

jrb2 Couples - 27/07/2019 TripAdvisor review

Lovely hotel in a perfect city centre location opposite the old castle. Staff were nice and very helpful. Superior room (502) was very spacious and well equipped with coffee making machine etc. What took the edge off the experience was no shower in the bathroom. There was a hand held shower above the bath but no shower curtain and at times the water pressure disappeared completely!! No water out of the tap. We told reception but it didn’t improve. A real shame as everything else about the hotel was perfect.

Dear JRB2, thank you for having stayed in our Hotel and for your welcome review. We are happy that you enjoyed the room location and services. Regarding the shower curtain we are sorry, the bathroom would actually only have the jacuzzi, the shower is been added for an extra service, in other rooms the showers have their box, the curtains are not hygienic the reason why it was not in your bathroom. As for the lack of water detected in his accommodation during his stay, unfortunately the reception also came to know very late considering that it was an emergency block that lasted a few hours due to a pipe rupture in the road that is right next to the structure. We are really sorry for the inconvenience and we invite you to come back and see us so that we have the opportunity to show you how much we have to offer and how much care our staff has towards our welcome guests. Best regards Armando Front Office

Lovely building and beautiful restoration

Customer review rating 4.0/5

Barry V. Families - 12/07/2019 Confirmed reviews ALL

We loved the large suite and found our overall experience at the hotel quite enjoyable

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Thank you

Customer review rating 4.5/5

Cristiano L. Business - 28/06/2019 Confirmed reviews ALL

The Mercure sign wasn't displayed anywhere on the outside which made it quite difficult to locate. The overall experience was excellent. I can't emphasize enough how wonderful, polite, friendly and professional everyone is at this Hotel. Every single member of staff is super friendly and genuinely willing to make sure you feel welcome at every single interaction. I can't phrase them enough. Many thanks for a wonderful experience.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Our most recent 20 reviews

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