Mercure Penang Beach 4 stars

Customer review rating 4.2/5 824 reviews

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Room 1

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Mercure Penang Beach
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+ 16 Services

Hotel extras

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • International dishes can be enjoyed at The Ombak.

  • For alternative dining options, room service is available on site

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Currency exchange
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Private beach
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)

Hotel location

Mercure Penang Beach

505 Jalan Tanjung Bungah
TANJUNG BUNGAH
11200 penang
malaysia

Tel: +6043718888

Fax: (+60)43718802

Check-in from 15h00

Check out up to 12h00

  • By plane

    PENANG INT'L At 23km / 14 miles

GPS :5.4638, 100.3019

Our accommodation(s)

Mercure Penang Beach features 220 cosy rooms and a wide variety of room configurations, overlooking the Andaman Sea. Perfect for rest and relaxation.

Superior Room with 1 King-size Bed.

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room, Twin Beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 King-size Bed, Ocean VieW.

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Ocean View, Twin Beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

The Ombak

Type of cuisine: International

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Coffee House, which features stunning ocean views. Open for breakfast and lunch. Pair your meal with our selection of wines and enjoy the tropical sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M Bar

Non contractual photo

M Bar provides a relaxing ambiance and magnificent sea view with soothing background music. An ideal escape after a hectic week.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 532

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Penang Beach

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

824 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,495 reviews

well located

Customer review rating 3.0/5

Penang Couples - 06/04/2021 Confirmed reviews ALL

the room was not hygiene many dust and hair can be found. Not many choices of breakfast. Overall quite dissappointed.

Dear Ms. Nurkamisah, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Ryei Soh Assistant Front Office Manager

Great swimming pool

Customer review rating 3.5/5

Ahmad Z. Couples - 06/04/2021 Confirmed reviews ALL

Great location with great swimming pool. To improve: >Cleanliness & liveliness of your beach >Room maintenance is below par (Room 308)

Dear Ahmad Z., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and apparently in this case, we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ryei Soh Assistant Front Office Manager

Well located and good stay experience overall

Customer review rating 4.5/5

John L. Families - 05/04/2021 Confirmed reviews ALL

The overall experience was good but sadly did witness a few occupants who did not wear their masks properly. Will be good if there was more strict enforcements in complying with the SOPs. The staff were extremely polite and helpful and I enjoyed the stay. Again, thanks to the hotel and staff for the overall good holiday experience.

Dear Mr. L., We are very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we will definitely enforced on a stricter SOP and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryei Soh Assistant Front Office Manager

good stay

Customer review rating 4.5/5

Mohd F. Families - 05/04/2021 Confirmed reviews ALL

nice place, good rooms, satified

Dear Mr. Mohd F., We are very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryei Soh Assistant Front Office Manager

Well located and clean

Customer review rating 5.0/5

Mohd Z. B. C. A. R. Families - 05/04/2021 Confirmed reviews ALL

Easy access and parking..the room is very clean.

Dear Mr. Mohd Zuhaidi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ryei Soh Assistant Front Office Manager

Good for vacation

Customer review rating 3.5/5

Firdouse Families - 05/04/2021 Confirmed reviews ALL

Just nice... In future please improve your menu expecially during breakfast

Dear Mr. Muhamad Firdouse, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and apparently in this case, we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ryei Soh Assistant Front Office Manage

Well located. Good Stay.

Customer review rating 4.0/5

Zaclee Families - 04/04/2021 Confirmed reviews ALL

receptionist need have a good info about Accor, was using my Accor Stay Plus for the night , but receptionist keep ask me to provide voucher. Speechless. Others than this , overall was good.

Dear Mr. L., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and apparently in this case, we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ryei Soh Assistant Front Office Manager

Good stay

Customer review rating 5.0/5

Hakim Couples - 03/04/2021 Confirmed reviews ALL

Overall is fine. The room is very neat and tidy. Except for menu for the breakfast are not that much and limited varieties. In terms of parking space, i dont think that mercure can cope with the amount of customers that will be staying there during weekend. Some of us need to park a bit far from the hotel and need to pay for the parking.

Dear Mr. Mohammad Akmal, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and apparently in this case, we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ryei Soh Assistant Front Office Manager

Very good, well located, beach front.

Customer review rating 4.5/5

Azman B. Business - 02/04/2021 Confirmed reviews ALL

2 night stay. Easy access and good stay. The room are good too. But, please upgrade your breakfast and make it a multi choices. Also the taste is not there. Your 'bihun goreng' is under cook and sorry to say its 'cincai'.please don't do that to your customers.

Dear Mr. Azman, Thank you for taking the time to share your feedback and giving good commendation to our Ombak Service team as this feedback will serve as an encouragement to all of our staff. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and apparently in this case, we fell short. We will ensure to channel your feedback to our kitchen team and we will do our best to assist guest with their luggage upon arrival. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ryei Soh Assistant Front Office Manager

Overall had a good stay.

Customer review rating 3.5/5

Kiran S. Couples - 02/04/2021 Confirmed reviews ALL

The staff were very accommodative & responded to my wife & my requests promptly. Highly recommended

Dear Mr. Kiran Thank you for your comments regarding your stay at the Mercure Penang Beach. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback and we hope to see you again soon for another wonderful journey with us. Sincerely, Ryei Soh Assistant Front Office Manager

The room was excellent n friendly staff

Customer review rating 4.5/5

Anonymous Families - 02/04/2021 Confirmed reviews ALL

Im very satisfied n hd recommended to my friends

Dear Ms. Nur Amiera, Thank you for your comments regarding your stay at the Mercure Penang Beach. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback and we hope to see you again soon for another wonderful journey with us. Sincerely, Ryei Soh Assistant Front Office Manager

Family staycation

Customer review rating 4.5/5

Alan S. Families - 30/03/2021 Confirmed reviews ALL

Overall the experience was good, staffs have great attitude to serve their clients. Room was upgraded and VIP parking slot was well reserved too. Rooms are clean and nice. The breakfast was below expectation with very limited food selection. We were upset be served with expired beer but without a replacement after reporting.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Ryei Soh Assistant Front Office Manager

Very well located, nice view. Good stay as well

Customer review rating 4.5/5

Amelia H. Friends - 29/03/2021 Confirmed reviews ALL

Will repeat. Very satisfied!

Dear Ms. Amelia, Thank you for your comments regarding your stay at the Mercure Penang Beach. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Ryei Soh Assistant Front Office Manager

Comfortable stay

Customer review rating 4.0/5

Faizal Families - 29/03/2021 Confirmed reviews ALL

Hotel is well located with own private beach and facilities that are very well managed.

Dear Mr. Faizal, Thank you for your comments regarding your stay at the Mercure Penang Beach. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Ryei Soh Assistant Front Office Manager

Good location

Customer review rating 2.5/5

Mk Friends - 29/03/2021 Confirmed reviews ALL

Room was nice however the view was fully obstructed by trees. Request for higher floor was not entertained..

Dear Mr. Mohan, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and apparently in this case, we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ryei Soh Assistant Front Office Manager

Good Stay

Customer review rating 4.5/5

Mumtaz Families - 29/03/2021 Confirmed reviews ALL

Beside limited parking near to the hotel, the rest was a great experience for my family. My kids love the pool so much which is just next to the spectacular beach. Therefore, we look forward to stay again at your premise. Kindly inform me for any promotion in the future. Thank your Mercure!

Dear Ms. Mumtazah Thank you for your comments regarding your stay at the Mercure Penang Beach. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Ryei Soh Assistant Front Office Manager

Nice View

Customer review rating 3.5/5

Zalikha Friends - 28/03/2021 Confirmed reviews ALL

Nice view spotted since you enter the hotel. Im amazed with the view thru my room and dining area. It just that the cafe closed early at 6pm and no night life in this area. Had to walk to nearer hotel to have our dinner. Satisfied with customer service at the front desk. Need to improved on room cleaning services since i found used cutlery and leftover of previous client food still in the fridge.

Dear Ms. Zalikha, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and apparently in this case, we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ryei Soh Assistant Front Office Manager

Well Located . Good To Stay . Very Spesific Location

Customer review rating 5.0/5

Nurul A. B. S. Couples - 27/03/2021 Confirmed reviews ALL

Saya Dan Suami Berpuas Hati Menginap Disini . Will Repeat Again

Dear Ms. Nurul A., We are very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryei Soh Assistant Front Office Manager

Good stay

Customer review rating 4.0/5

Saifulmirza Couples - 27/03/2021 Confirmed reviews ALL

Great coffee machine! Upgrade your breakfast menu and quality

Dear Mr. Saiful M., We are very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will take note on the breakfast menu and try our level best to improve it so it is up to your expectation on your future visit. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryei Soh Assistant Front Office Manager
Customer review rating 4.5/5

Mohamed K. Families - 27/03/2021 Confirmed reviews ALL

Good stay

Dear Mr. Muhammad K., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryei Soh Assistant Front Office Manager

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