Mercure Penang Beach 4 stars

Customer review rating (ALL Rating) 4.2/5 1,374 reviews

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Mercure Penang Beach - Image 1
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Mercure Penang Beach - Image 4
505 Jalan Tanjung Bungah, TANJUNG BUNGAH, 11200 PENANG, Malaysia

Description

Hotel extras

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

  • Our accommodation is open for fully vaccinated guest with LOW RISK status on the MySejahtera.

Our accommodation(s)

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Hotel location

Mercure Penang Beach

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 PENANG
Malaysia

GPS:5.4638, 100.3019

Telephone
Fax +60 4-371 8802

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,374 reviews

TripAdvisor Rating  4.0/5  1,642 reviews

Beautiful Sunny Beach

Customer review rating 3.0/5

Richard N. W. Q. Families - Confirmed reviews ALL

a relatively good experience 2 nights stay at the mercure penang beach. however, i took over an hour to get checked in.

Dear Wei Q. N., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Gerard Chan Resort Manager

One of the worst hotel experience with Mercure brand ever!

Customer review rating 0.5/5

Praphon Friends - Confirmed reviews ALL

Check in very super slow, only 2 receptionist at counter and very slow operation, have to wait up to 30 mins for check in process. All Accor priority counter available but no staff operation. Receptionist so not welcome as platinum member and do not give any information about hotel, welcome gift. Even though try to avoid giv is welcome drink! When I asked, they said thet they will give into the room. When we come back from dinner around 10pm. Nothing in the room. I have to call receptionist twin to get all by late midnight. Mirror in the room super dirty, a lof of finger print on it. Breakfast super dirty, lack of staff. Food do not filled up. Staff is not professional. I will definely not come back anymore. Ibis even better.

Dear Praphon W., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerard Chan Resort Manager

Nice view

Customer review rating 4.0/5

Penny Families - Confirmed reviews ALL

The place is well maintained, clean and have especially good sea view. I would said it's good value. To improve will be good to have a more friendly and respectful receptionist. Some of the things in the room was quite old e.g the kettle was a bit rusty but it was exchanged with a new one.

Dear Weiee H., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager

Well located

Customer review rating 4.0/5

Tony C. Families - Confirmed reviews ALL

Staff very friendly

Dear Tony c., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager

TERRIBLE EXPERIENCE

TripAdvisor rating 1.0/5

Xander C TripAdvisor review

1. Please improve the cleanliness of the room, ants are everywhere in the room. 2. The sound of motorcycles and cars could be heard outside the window, even during late night, which seriously affected our rest. 3. No one is at the counter when we check out (8am). 4. We accidentally left a box of biscuits in the room after we checked out and around 12pm we noticed it and called the hotel. The staff member who answered the phone asked for my phone number and room number and then hung up, I thought they were checking the room so I waited for them to call back. However, 1 hour later with no news, I called the hotel again and the same person picked up the phone and said they were waiting for housekeeping to go to our room to do the cleaning and then only they would know if there was anything left in the room. I don't understand why they have to wait the housekeeping to check after he finished the housekeeping, why can't they send someone go and check the room. The hotel called back at 3.45pm to say they had found the box of biscuits, but by then we were already halfway back to Selangor. If they could check the room earlier, perhaps we can still go and collect it before we go back. I requested them to courier the box of biscuits to my address in Selangor, and they said a charge will be applied, i agreed to the charge and then they said they will WhatsApp me the bank details so i could transfer the money to their bank account. 1 week after the check out, I did not receive any call or WhatsApp message from the hotel, and we did not received our box of biscuits, we try to call the hotel but no one answering. We have stayed in this hotel every year when we visit Penang for more than 10 years. We have been happy with our stay, so we never thought about going to another hotel. But this time we are very disappointed and we will not stay here again.

Dear xanderc580, Thank you for sharing your concerns with us, and we sincerely apologize for the disappointing experience you had during your recent stay at our hotel. Your feedback is extremely valuable to us as we strive to provide the best service to our guests. We deeply regret that you encountered cleanliness issues in your room, as well as disturbances from outside noise that affected your rest. We understand the importance of a peaceful and clean environment for our guests and will address these issues with our housekeeping and maintenance teams to ensure improvements are made. Regarding the check-out experience and the retrieval of your left item, we apologize for the miscommunication and inconvenience caused. Your feedback about the handling of the situation will be shared with our team for further training and improvement in our procedures to prevent such incidents from happening in the future. We are truly sorry for the lack of follow-up and communication regarding the courier service for your item. This does not reflect the level of service we aim to provide, and we apologize for falling short in this aspect. We value your loyalty as a returning guest over the years, and we are truly sorry that this experience has led to your decision not to stay with us again. We hope you will reconsider and give us another chance to make it right in the future. Please accept our sincerest apologies once again, and we appreciate your feedback as it helps us to improve our services for all our guests. Thank you for bringing these issues to our attention. Sincerely, Gerard Chan Resort Manager

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Other web-users rate our hotel

  • 1,404 reviews 7.3/10 Location
  • 2,157 reviews 8/10 Room
  • 1,449 reviews 6.8/10 Service
  • 34 reviews 6.6/10 WiFi
  • 929 reviews 8.7/10 Beach
  • 915 reviews 6.9/10 Cleanliness
  • 699 reviews 6.4/10 Breakfast
  • 249 reviews 8.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.