Mercure Penang Beach 4 stars

Customer review rating (ALL Rating) 4.2/5 1,276 reviews

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Mercure Penang Beach - Image 1
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505 Jalan Tanjung Bungah, TANJUNG BUNGAH, 11200 PENANG, Malaysia

Description

Hotel extras

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

  • Our accommodation is open for fully vaccinated guest with LOW RISK status on the MySejahtera.

Our accommodation(s)

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Hotel location

Mercure Penang Beach

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 PENANG
Malaysia

GPS:5.4638, 100.3019

Telephone
Fax +60 4-371 8802

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,276 reviews

TripAdvisor Rating  4.0/5  1,661 reviews

Certificate of excellence 2024

Great View, Good Location, Poor Housekeeping Service

TripAdvisor rating 1.0/5

serenafoo57 TripAdvisor review

We booked 2 ocean view rooms for 4 nights and were impressed by the lovely sea view from the rooms. The view was equally lovely as you stepped into the open lobby with the fresh sea breeze blowing, view of the sea,beach and swaying coconut trees. It was serene and tranquil. Housekeeping standard was below par of a Mercure brand. We checked in at 830pm. One of the rooms was ready for guests but not the other. It was missing floor mat, hand and face towels. Comparing with the other room it was also missing hand towel origami. Not able to contact housekeeping after repeated calls. Had to call front desk for assistance. At times no reponse from front desk . Was surprised to be given a frayed edge floor mat later. Discovered 1 of the pillow case covers was torn and so was the sofa. The room looked dated. Housekeeping was inconsistent. Some days the tea and coffee satchets were not topped up, we had to ask for replenishment. Toilet bin was not emptied on the 3rd day. Obvious lack of manpower. Both our rooms were not made up in the 7 hours that we had left the hotel. In addition the previous guest locked the safe in the room, we had to wait an hour for the hotel staff to come to the room to help re-set it. We had to bring up our experiences to the attention of the Housekeeping Manager.

enjoyable

Customer review rating 4.5/5

Abel A. W. H. Families - Confirmed reviews ALL

very nice

Dear Abel Alexander W. H., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always A. pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager

A wee bit dated but good value and clean

TripAdvisor rating 3.0/5

DrDouglas1971 TripAdvisor review

After the beach side luxury of Angsana Teluk Bahang we wanted to be closer to town and this was the only hotel under the Accor umbrella near Georgetown . It has a lovely position over looking Penang beach and 15 minutes in a grab from the centre of Georgetown. Check-in was a wee bit slow as only one member of staff on the desk, and the Accor Privilege Desk unmanned. The room has dated décor and tired bathrooms & furnishings but it was clean and as we were only planning on sleeping there it offered good value for the price we paid. We had booked a sea view and it was delight to wake up to the vista. As a Gold Member with Accor we made use of our free drink vouchers, The bar was adequate if not exactly happening. We didn’t eat in the hotel which was very busy with various groups and celebrations, despite outside noise was fairly quiet. We most likely wouldn’t stay here again as would stick closer to the city centre but for value and views we would recommend The Mercure Penang Beach.

Dear DrDouglas1971, Thank you for taking the time to share your experience with us. We're glad to hear you found good value in your stay at Mercure Penang Beach and enjoyed the lovely sea views during your time with us. We appreciate your feedback regarding the check-in process; we strive for efficiency and will address your concerns to improve our service. We're also glad to know that the cleanliness of your room met your expectations, even if the décor and furnishings were not up to par for you. It's great to hear you made use of your Accor Gold membership benefits at the bar. While we understand that the atmosphere may not have been vibrant during your visit, we're happy it provided a pleasant spot to unwind. Thank you for your recommendation. While we appreciate your feedback about our location, we hope you might consider returning in the future. Sincerely, Gerard Chan Resort Manager

Well located

Customer review rating 4.5/5

Jay Friends - Confirmed reviews ALL

Hotel easy access to the beach, near Lotus supermarket, food court and not far from Gurney Drive.

Dear Jamaliah, We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager

Average stay

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Just a very average stay. Nothing commendable. Felt the front desk staff are just doing their basic job without much thoughtfulness to the need of the guest. I make a back to back reservation and asked if I can have the same room for my next reservation. The front desk lady told me yes, without explaining to me that I have to come back to the front desk upon my first reservation checkout and request for a continuation in the same room. My second reservation came with breakfast. I asked if I can swap my breakfast day. Front desk staff just said no. Short and sharp.

Dear Kim Hoe C., Thank you for providing your feedback regarding your recent stay. We sincerely apologize for the experience you had with our front desk staff—this is certainly not the level of service we strive to provide. We appreciate your comments about the communication regarding your room reservation and breakfast arrangements. Our aim is to meet the needs of our guests, and it seems we fell short in this instance. We will address this with our team to ensure clearer communication and a more thoughtful approach in the future. Your feedback is invaluable to us as we continuously work to improve our services. We hope you might consider giving us another chance in the future, so we can provide you with a much-improved experience. Sincerely, Gerard Chan Resort Manager

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Other web-users rate our hotel

  • 1,540 reviews 7.4/10 Location
  • 2,431 reviews 7.8/10 Room
  • 1,612 reviews 6.1/10 Service
  • 47 reviews 4.8/10 WiFi
  • 1,069 reviews 8.8/10 Beach
  • 1,066 reviews 6.9/10 Cleanliness
  • 830 reviews 6.4/10 Breakfast
  • 614 reviews 5.1/10 Food

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Our other establishments nearby

Angsana Teluk Bahang

At 9.067 km

See the hotel
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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.