Grand Mercure Petra

Familiar

Dear Fernando Matosinhos, Thank you for the time you spent to share your personal impressions of your stay at our Movenpick Nabatean Castle hotel. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. First, let us thank you for the appreciation of the mountain views from the hotel, breakfast served, and services provided by the staff. Second, we sincerely apologize that the pool was under renovation during your stay. Third, we understand that Movenpick Nabatean Castle hotel might not be the best location for your holidays, this is why we encourage you for a future occasion to visit our website from where our agents will be able to offer you a personalized booking guidance to make sure you book the Accor destination that can make all your dreams come true. Again, thank you for your visit and we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Best regards, Abedrabo Twaissi Cluster General Manager

Dear tererj, Obrigado por postar seu feedback no Tripadvisor. Estamos muito satisfeitos em saber que você aproveitou sua estadia conosco; as instalações e os serviços do hotel atendiam à sua satisfação e superavam suas expectativas. Esperamos ter o prazer de recebê-lo de volta ao Mövenpick Nabatean Castle Hotel em um futuro não muito distante, garantindo-lhe já com todo o cuidado e atenção ao seu conforto. Cumprimentos, Armin Weller Gerente do hotel

Dear viajando_em_ferias1 Muito obrigado por seus comentários positivos e uma excelente pontuação. Não poderíamos desejar mais. Como você mencionou com razão, o Nabatean Castle Hotel é conhecido por suas belas vistas e nossa barraca será aberta novamente em período integral para um buffet de jantar, a partir da próxima temporada de verão. Espero que você tenha a chance de voltar e apreciar as vistas espetaculares e a excelente culinária local. Com calorosas saudações Armin Weller

Dear Phm Produções, We thank you for making the time to write this straightforward positive review of your recent experience with us. Reading how tranquil and enjoyable your overall stay was is wonderful to know. Along with your comments about how good the hotel is. The stunning views from Mövenpick Nabatean Castle are truly awe-inspiring, especially during sunset, and the best and most comfortable place to enjoy that is on the terrace of Al Nadeem Bar. For your information, the hotel is located 5.5km away from the Visitors Entrance and Museum of Petra, and we are glad to know you were able to take advantage of the shuttle bus going between the two sister hotels in Petra. Again, we thank you for this fantastic review of your stay, along with the lovely feedback. With confidence, the memories of your time here and of your discovery of Petra will last a lifetime and we sincerely hope to welcome you back once again. Kindest regards, Armin H. Weller Hotel Manager

Dear thaispp, Thanks for sharing this candid review. Judging from your feedback and rating your experience here could have been better. If you find the time to explain what made you claim that the breakfast and dinner became bad, along with how the staff was unfriendly; by sending an email to Resort.Petra@Movenpick.com, it would be much appreciated. We really wish you would have informed us of these comments during your stay so that we could have done our best to remedy the situation. But do know that Mövenpick Nabatean Castle is not that far from the center, it is only a ten minute, 5.5 km drive to the Visitor Entrance of Petra. The majority of guests who experience Petra with us know that the team does their utmost to serve each and every guest with nothing but the best service and quality, it is regretful that you did not feel this way. Regardless, we are confident that the magic and wonder of Petra was not spoiled for you and that your memories of your adventure into Petra will last a lifetime. Best wishes, Armin H. Weller Hotel Manager