Mövenpick Marrakech 5 stars

Customer review rating (ALL Rating) 4.4/5 2,495 reviews

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Description

Hotel extras

  • Located in downtown Marrakech in the L'Hivernage district

  • An oasis in a contemporary setting

  • 5 restaurants and bars

  • Direct access to the Palais des Congrès Marrakech

  • Spa, heated pools, yoga studio, fitness center and kids' club

Our accommodation(s)

Hotel location

Mövenpick Marrakech

Avenue Mohammed Vi Hivernage
40000 MARRAKECH
Morocco

GPS:31.6244222, -8.0157307

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,495 reviews

TripAdvisor Rating  4.6/5  5,289 reviews

Disappointing Service at MFF Café, Movenpick Marrakech

TripAdvisor rating 1.0/5

Jihad J TripAdvisor review

I have no comments regarding the hotel itself, but I feel compelled to share my experience at the MFF Café, located on the terrace area just outside the hotel at Movenpick Marrakech. During our visit, my friends and I ordered three coffees, and they were served without water. When we politely inquired about this, the waiter explained that it is the café’s practice to serve coffee without water. I mentioned that, generally, coffee is served with water in cafés worldwide. The staff member responded in an extremely rude and dismissive manner, saying, “Is this your first time here? We are allowed to serve coffee without water.” Her attitude and behavior were unprofessional and unpleasant, and this significantly affected our experience. While Movenpick Marrakech is otherwise a reputable hotel, the service at MFF Café was disappointing and did not meet expectations. I hope the management addresses this issue to improve customer experience in the future.

Customer review rating 5.0/5

Abdulrahman A. Friends - Confirmed reviews ALL

I had a truly wonderful stay at Mövenpick Marrakech, and I cannot recommend it highly enough. From the moment I arrived, I was met with warmth and professionalism that exceeded all my expectations. I would like to extend my deepest gratitude and special recognition to the Manager, Mr. Lahcen. It is rare to see a leader so dedicated and personally involved in ensuring the excellence of every guest's experience. His exceptional management skills are reflected in every detail of the hotel—from the impeccable service to the friendly and efficient staff. Mr. Lahcen’s commitment to hospitality and his ability to make guests feel truly valued is what sets this hotel apart. He is a true asset to the Mövenpick brand and the Accor group. Thank you, Mr. Lahcen, and the entire team, for your incredible hospitality and for making my visit to Marrakech so memorable. I look forward to returning very soon!

Dear Abdulrahman A., Thank you for taking the time to share your wonderful experience at Mövenpick Marrakech. We are delighted to hear that your stay was exceptional and that our team, particularly Mr. Lahcen, made a significant impact on your visit. It is our utmost priority to provide warm and professional service to all our guests, and it is gratifying to know that our efforts resonated with you. Mr. Lahcen's dedication to excellence and the hospitality provided by our staff exemplify the values we uphold at Mövenpick. Your kind words will certainly be shared with him and the entire team, as they serve as motivation to continue delivering outstanding experiences. We look forward to welcoming you back in the near future, and we are excited to create more memorable moments for you during your next visit. Best regards, Guest Relation Team

Amazing hotel

TripAdvisor rating 5.0/5

ClareB445 TripAdvisor review

The most beautiful hotel, we had 2 nights in a riad in the medina to start our holiday, which was a wonderful authentic experience, followed by 3 nights in the movenpick. The most beautiful, luxurious hotel, a short taxi ride from the medina, also walkable to the modern Gueliz area an 2 shopping malls within a 5/10 minute walk. The hotel was so beautiful and the staff amazing. A wonderful breakfast buffet spread. Imane in the restaurant at breakfast was incredible, I have a gluten and dairy allergy and she walked me through the buffet explained what I could have and arranged a wonderful fruit plate that was freshly prepared in the kitchen. Would definitely stay here again.

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed both your stay in the riad and at Mövenpick, and that our hotel, location, and services met your expectations. Imane will be especially pleased to know that her attention to your dietary needs made your breakfast experience memorable. Your kind words are truly motivating for our entire team. We look forward to welcoming you back for another exceptional stay in the near future. Best regards, Guest Relations Team

Customer review rating 0.5/5

Navrita K. Business - Confirmed reviews ALL

I had to call for basic needs such as more water at least four times before bottles were delivered. Staff were rude. We had a hotel car to take us to the airport at 11.30 am. Anticipating that service will be slow, I checked out and paid our bill in full at around 9 am. When leaving at 11.30 am, my sister took the room cards to leave it with reception - the queues were extremely long and slow so she tried to leave the room cards with the concierge who refused to accept the cards (!!!) and even walked out of the hotel with us to stop the hotel car from taking us to the airport. Concierge staff's name was Rhizlan. Lady who checked me out was Asma. You cannot put people like Rhizlan as your staff serving customers. Like I said it was single handedly one of the worst experiences in my life. I travel the world for work and holidays. I will never recommend your hotel, or even a Movenpick in my life. That is how bad it was. I have also never taken the time to write a review - this is my first time.

Dear Navrita K., Thank you for taking the time to share your experience with us. I genuinely regret to learn that your stay did not meet your expectations and that various aspects of our service fell short during your visit. It is concerning to hear about the delays in fulfilling your requests and the interactions you described with our staff. We strive to ensure that our guests receive prompt and courteous assistance at all times, and I assure you that your feedback will be taken seriously as we continuously aim to enhance our guest experience. Additionally, I regret the inconvenience you faced during the check-out process. The efficiency of our service, especially during busy periods, is vital to us. Your comments regarding the concierge's conduct will be addressed internally to ensure better service moving forward. Thank you for bringing these matters to our attention; they play an essential role in our improvement efforts. I hope you will reconsider your impression of our hotel brand in the future. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Shairoz B. Couples - Confirmed reviews ALL

Amazing stay for my husbands 40th we had a amazing experience

Dear Shairoz B., Thank you for your kind words regarding your recent stay at Mövenpick Marrakech. We are delighted to hear that you enjoyed your experience and found our hotel beautiful and well-located. We look forward to welcoming you back in the future. Guest Relations Team

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Other web-users rate our hotel

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  • 1,569 reviews 9.5/10 Breakfast
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