Mövenpick Petra

Mövenpick Petra

Customer review rating (ALL Rating) 4.6/5 285 reviews

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Hotel extras

  • Closest resort to Rose-Red City/Petra

  • Views over the Great Rift Valley

  • 7 dining options

  • Pool, Spa and Fitness Center

  • Meeting facilities for events/promotions

Hotel location

Mövenpick Petra

Po Box 214
PETRA
Jordan

GPS:30.32568, 35.469481

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  285 reviews

TripAdvisor Rating  4.0/5  4,493 reviews

Amazing dinner at Alewan in Mövenpick Resort

TripAdvisor rating 5.0/5

Kathy H TripAdvisor review

We just arrived at the hotel, and were feeling hungry and tired of the buffets from the cruise ships. We had a wonderful meal in the restaurant and had wonderful service provided by Saif Hamadeen and Muath Nawafleh. Not only do they provide great service, but they were super friendly, and. Muath brought my daughter something to color on as well as wrote all of our names in Arabic for us. They truly added to the wonderful experience at the restaurant and we definitely recommend this place. The roasted chicken leg dish was amazing and had delicious couscous as well as the stuffed chicken.

Dear K5603VYkathyh, Thank you for making our Movenpick Resort Petra your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We are also thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We thank you for the appreciation of the service you received from our team members, we will make sure to share your kind words especially to whom you've personally mentioned as we know it will mean a great deal to them. Looking forward to welcome you back again to the lowest point on earth where warmth meets the hospitality at Mövenpick Resort Petra. Best regards, Abedrabo Twaissi Cluster General Manager

Nice hotel, great location, lousy guest experience

TripAdvisor rating 2.0/5

649JohnC649 Couples - TripAdvisor review

The issue is not the hotel but aspects of the way it is run. We stayed 3 nights and had a number of problems. Late one night I went to the loo but then could not get out the bathroom as the handle mechanism failed. Managed to wake my wife to alert her to my predicament. The hotel sent a maintenance guy right away (excellent). He had to dismantle the handle, break open the door and fit a new handle (clearly this is a recognised fault). Much hilarity at the time. However I did expect a note from the management and maybe some gesture to make up for this unexpected event. Nothing. During our stay I was confronted by two separate staff on two separate occasions. The issue was signing for food/drink when, over and above the automatic service charge, I was adding a tip. The staff argued with me that this was shared by all staff and that they personally would get very little…implying clearly that I should give them cash. I just cannot accept being confronted in this way. It is not appropriate. Certainly not in a pricey, international hotel. The fact that this happened on more than one occasion indicates to me that such behaviour is not of concern to the hotel management. I think that it should be. Finally, at no time has the hotel sought feedback on our stay.

Dear 649JohnC649, We were very disappointed to read your experience during your stay in our Movenpick Resort Petra, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Although we are quite surprised and dismayed by the content of your review regarding your experience especially at the restaurant, please rest assured that your comments have been taken onboard and investigate by the entire management team, we will also ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Movenpick holiday experience an unforgettable one for all the right reasons. Best regards, Abedrabo Twaissi Cluster General Manager

A good 4 stars hotel

TripAdvisor rating 4.0/5

Dancing_Queen_82 TripAdvisor review

Honestly 5 stars is a bit too much for this hotel, but overall it was a nice staying. The room was big and comfortable and clean and staff was always helpful and nice. Breakfast is quiet good, i wouldn't suggest the dinner instead. Only complain: the room and the common area of the hotel were really freezing, so cold that I didn't dare trying the pool. If I went back I would probably decide to stay closer to the town center as this is 5 km away and you need to take a taxi everytime

Dear Dancing_Queen_82, We greatly appreciate the time you spent to review your recent experience in our hotel, at Movenpick Resort Petra we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. First, we're happy to know that the room you stayed in provides you comfort during your stay, and also the breakfast meal and services provided by the staff was up to your expectation. Second, the hotel was located right at the entrance of the historical Petra Archeological Park in Jordan. Its enviable location makes it a first choice for distinguishing travelers, before and after marveling the stunning Nabatean citadel of Petra, we're saddened to know that you didn't found out the hotel location conveniently and align to your Petra adventures. Third, regards with the temperature at your room, you may find the climate / temperature control at the wall behind the bed, where you can adjust the temperature up to your desire. Lastly, in line with the temperature at the hotel, we can't fully control of it as winter season is also coming but please rest assured that it will be discussed with its respective department. Thank you again for sharing your experience and we hope that you had an unforgettable stay in Petra. Best regards, Abedrabo Twaissi Cluster General Manager

Excellent hotel

TripAdvisor rating 5.0/5

cbojanini Couples - TripAdvisor review

The day we arrived was our anniversary. We checked in late and Mr. Muath waited for us (although his shift had ended) and brought to our room a delicious cake and wine so we could celebrate. What a nice man and excellent customer service. We loved our stay at Movenpick Oetra!

Dear cbojanini, First of all, we congratulate you with your Anniversary and thank you for choosing our Movenpick Resort Petra hotel for such a special occasion. We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. Also, we are happy to know that the services provided was suit with the occasion and your vacation here in Petra. We thank you for your kind words about our leisure team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them especially to whom you've personally mentioned and we are sure that they will be happy to know that their efforts have been appreciated. We hope that you had an unforgettable stay in Petra. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Abedrabo Twaissi Cluster General Manager

Perfect for Petra

TripAdvisor rating 5.0/5

A1ex7 Friends getaway - TripAdvisor review

We stayed (2 friends) for 4 wonderful nights with the plan to explore Petra. The hotel has the optimal position for this: no messing about with hotel transfers - just wander over the road! This saved us immeasurable time... But the hotel itself and its team really made it: Nothing was too much trouble, the food was really fresh and tasty choices and catered to my friends tricky diet admirably - well done on all the GF & healthy yummy options. The pool & steam room was of course fantastic after walking, climbing and riding miles around the site. And the advice and help from the movenpick team from front desk to room service to restaurant made us feel utterly spoilt. Highly recommended - book it!

Dear Alex7, Thank you for making our Movenpick Resort Petra your choice hotel on this occasion and for your very kind recommendation to the travel community of Tripadvisor, these positive feedbacks keep us motivated to encounter the compliance of our demanding quality standards. We also thank you that you found the hotel location perfect for your adventures at Petra and are delighted that the hotel facilities, meals served at the restaurant, and services provided by the staff was up to your expectation. Again, thank you for making us your choice hotel when visiting the area. We look forward to welcome you back again. Best regards, Abedrabo Twaissi Cluster General Manager

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Other web-users rate our hotel

  • 300 reviews 9.7/10 Location
  • 230 reviews 8/10 Room
  • 399 reviews 8.9/10 Service
  • 217 reviews 7.5/10 Food
  • 130 reviews 9.4/10 Breakfast
  • 109 reviews 8.2/10 Amenities
  • 97 reviews 8.9/10 Vibe
  • 78 reviews 9.4/10 Cleanliness

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