Mövenpick Petra

Dear K5603VYkathyh, Thank you for making our Movenpick Resort Petra your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We are also thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We thank you for the appreciation of the service you received from our team members, we will make sure to share your kind words especially to whom you've personally mentioned as we know it will mean a great deal to them. Looking forward to welcome you back again to the lowest point on earth where warmth meets the hospitality at Mövenpick Resort Petra. Best regards, Abedrabo Twaissi Cluster General Manager

Dear 649JohnC649, We were very disappointed to read your experience during your stay in our Movenpick Resort Petra, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Although we are quite surprised and dismayed by the content of your review regarding your experience especially at the restaurant, please rest assured that your comments have been taken onboard and investigate by the entire management team, we will also ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Movenpick holiday experience an unforgettable one for all the right reasons. Best regards, Abedrabo Twaissi Cluster General Manager

Dear Dancing_Queen_82, We greatly appreciate the time you spent to review your recent experience in our hotel, at Movenpick Resort Petra we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. First, we're happy to know that the room you stayed in provides you comfort during your stay, and also the breakfast meal and services provided by the staff was up to your expectation. Second, the hotel was located right at the entrance of the historical Petra Archeological Park in Jordan. Its enviable location makes it a first choice for distinguishing travelers, before and after marveling the stunning Nabatean citadel of Petra, we're saddened to know that you didn't found out the hotel location conveniently and align to your Petra adventures. Third, regards with the temperature at your room, you may find the climate / temperature control at the wall behind the bed, where you can adjust the temperature up to your desire. Lastly, in line with the temperature at the hotel, we can't fully control of it as winter season is also coming but please rest assured that it will be discussed with its respective department. Thank you again for sharing your experience and we hope that you had an unforgettable stay in Petra. Best regards, Abedrabo Twaissi Cluster General Manager

Dear cbojanini, First of all, we congratulate you with your Anniversary and thank you for choosing our Movenpick Resort Petra hotel for such a special occasion. We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. Also, we are happy to know that the services provided was suit with the occasion and your vacation here in Petra. We thank you for your kind words about our leisure team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them especially to whom you've personally mentioned and we are sure that they will be happy to know that their efforts have been appreciated. We hope that you had an unforgettable stay in Petra. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Abedrabo Twaissi Cluster General Manager

Dear Alex7, Thank you for making our Movenpick Resort Petra your choice hotel on this occasion and for your very kind recommendation to the travel community of Tripadvisor, these positive feedbacks keep us motivated to encounter the compliance of our demanding quality standards. We also thank you that you found the hotel location perfect for your adventures at Petra and are delighted that the hotel facilities, meals served at the restaurant, and services provided by the staff was up to your expectation. Again, thank you for making us your choice hotel when visiting the area. We look forward to welcome you back again. Best regards, Abedrabo Twaissi Cluster General Manager