Mövenpick Bali 5 stars

Good experience for us travelling with our daughter. Great swimming pool for kids. Meera Kids Club is also great. Staff is doing their absolute best during the pandemic condition, especially F&B staff at the breakfast restaurant and Housekeeping staff.

The best hotel for holiday, perfect room, perfect pool , perfect kids zone, perfect staff , perfect breakfast , super perfect location

the drains in the room are clogged So i have requested to change the room for three night stay, the food is delicious except for the fried rice which tastes stale on the second day of my stay

Stayed for 7 nights here and was very satisfying! At first, it was not so good because it had problems with the reservation and had a miscommunication, but when check in, I got a 2 level upgrade to a junior suite and I really love this room! It feels like living in your own home, because the rooms are very comfortable and match with my request who like the room in the corner and there are not many guests,, Unfortunately, guests are still allowed to smoke on the balcony, so it is really uncomfortable if you have a guest next to your room hanging out on the balcony and smoking,, for me it's an air pollution because I can't get fresh air,, the other thing is that the floor is not too soundproof, so you can hear clearly when people in the room above are walking, even running, quite noisy especially if the kids are running in the room above you. Apart from that, everything is perfect! Breakfast is quite good, but I don't think it matches the quality of a 5 star hotel,, maybe it can be improved especially for the taste of the food,, The chocolate hour is nice, but maybe you can give lots of variety so the guest don't get bored (just in case they want to take the chocolate hour everyday like me),, When check out I got a beverage bill that was not mine, but it written my name and room number, and also a signature of other people who clearly not mine,, fortunately the hotel did not charge me, because obviously it is not mine,, the restaurant service should be improved again, so that this case does not happen,, The hotel environment is very pleasant with a nice pool. spacious, suitable for relaxing and for playing with family, especially if you have kids.

We always love the Mövenpick, from the cleaness of the room, the wonderful pool, the comfy bed, and always the amazing Meera kids club. Not to forget that your hoteliers/crews are very very polite, always smiling and friendly. In this experienced, I would say special thank you to Vian. Vian always helped me with few problems. Starting with our stay on Oct '20. Vian helped us to get voucher for Samasta, although we did not know that the promo voucher was already no longer valid, but Vian still gave us. And our last stay, I by mistake booked the room on the wrong date by Traveloka (Online Travel Agency). In the terms and conditions, it couldn't be rescheduled or refunded. But Vian helped me, and by the end of the day, problem solved as it could be rescheduled. Thank you so much Vian for your help. Vian is the one who everyone needs, always friendly and helping. And also thank you to the front desk crews (shame on me I did not remember their names), our rooms been upgraded two times (Oct '20 and April '21), from classic to junior suite and the last to the family room duplex. Our 7 years old was running up and down with big smile and all the world excitement, and we as parents could sleep better in super comfy spacious bed. Desak from the kids club was also very much friendly and helping while our 7 years old spending time there. She was so patient, always caring and smiling. Overall, no minus at all from our trip. We love Mövenpick so much, and will come back in no time. Thank you for reading my long experience review.