Movenpick Ambassador Hotel Accra 5 stars

Customer review rating (ALL Rating) 4.4/5 1,662 reviews

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Description

Hotel extras

  • Located within the Central Business District

  • Free WiFi

  • 5-star hotel in Accra

  • Largest in the city state-of-the-art meetings facilities

  • Pool, Spa and Fitness Centre

Our accommodation(s)

Book this hotel
Room 1

Our Superior Twin Rooms offer comfortable garden or city views, accommodating two adults or one adult and one child, with a choice of shower or bath. Connecting rooms with a king-size bed are available upon request, subject to availability.

  • Views:

    City View or Garden View or Pool side

Max. number of persons
2
Area
From 35 m² / 376 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 35 m² / 376 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View or Garden View or Pool side

Our Deluxe Rooms offer extra space to work or relax in style, with city views, a king-size bed, bath or shower, individually controlled air conditioning, and complimentary Internet access.

  • Views:

    City View

Max. number of persons
3
Area
From 40 m² / 430 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Spacious Executive room with pool and garden views, a king-size bed, walk-in shower or bath tub, free toiletries, bathrobes, air conditioning, flat-screen TV, minibar, and exclusive Executive Lounge access with complimentary refreshments.

  • Views:

    City View or Pool side

Max. number of persons
2
Area
From 40 m² / 430 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Spacious Executive Twin room with pool and garden views, twin beds, walk-in shower or bath tub, free toiletries, bathrobes, air conditioning, flat-screen TV, minibar, and exclusive Executive Lounge access with complimentary refreshments.

  • Views:

    City View

Max. number of persons
2
Area
From 35 m² / 376 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

Deluxe Suite Pool View

Our 61 sqm Deluxe Suite features stunning pool and garden views from a private balcony, a king-size bed, walk-in shower, separate bathtub, minibar, and exclusive Executive Lounge access.

  • Views:

    Garden View or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 61 m² / 656 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

Ambassador Suite

Experience luxury in our 83 sqm Ambassador Suite on the top floor, featuring city and pool views, a separate living room, king-size bed, walk-in shower, bath tub, minibar, and exclusive Executive Lounge access.

  • Views:

    City View

Max. number of persons
3
Area
From 83 m² / 893 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Complementary in room coffee or tea
  • Instant hot water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

Presidential Suite

Accra's largest suite - our award-winning 320 sqm Presidential Suite features garden, pool and sea views, a private balcony, living room, kitchen, 24-hr butler service, walk-in shower, bath tub, and Executive Lounge access.

  • Views:

    Garden View or Ocean/Sea view or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 320 m² / 3444 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

Movenpick Ambassador Hotel Accra

Independence Avenue, Ridge, PMB CT 343
PMBCT343 ACCRA
Ghana

GPS:5.554834, -0.202581

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service
  • KOTOKA INTERNATIONAL
  • ACC

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 260 rooms
  • 2 rooms for people with reduced mobility
  • 16 connecting rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • French
  • Turkish

Reduced mobility Facilities

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Entertainment

  • Karaoke

Lounge

  • Executive Lounge
  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Limousine

  • Limousine Additional charge

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

2 Restaurants

3 Bars

Room service

  • Cold snacks
  • Hot meals

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

9 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Play area
  • Children''s TV Channels

Well-being

Pool

  • Outside
  • On site

Tone Zone

  • On site
  • Sauna room
  • Massage

Sports and leisure

Jogging track

  • Nearby

Gym

  • On site

Bodybuilding equipment/Gym

  • On site

Jogging track

  • On site
  • On site
  • Outdoor parking
  • Private
  • 300 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 0.5 m / 16.5 ft
  • Parking for a month
  • Parking for a week

Security

  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

A refreshing escape offering light snacks and exquisite pastries plus a 'Grab and Go' menu. A perfect place to stay connected with business partners in a relaxed environment with a perfect view of the largest pool in the city.

EXECUTIVE CLUB LOUNGE

In the unrivaled Executive Club Lounge experience - Breathtaking views over the lush gardens and lagoon style pool and across to the sea. Private check-in/checkout, meeting room. Complimentary evening canapes plus selected wines and Champagne.

Bar Type
Bar-Rendez-Vous
Capacity
70
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Bar for hotel customers only
  • Terrace

Payment

  • Cash
  • Credit card
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

In the unrivaled Executive Club Lounge experience - Breathtaking views over the lush gardens and lagoon style pool and across to the sea. Private check-in/checkout, meeting room. Complimentary evening canapes plus selected wines and Champagne.

POOL BAR & BBQ

A true haven in the middle of the city, the Pool Bar & BBQ is the place to revitalise yourself while indulging in "light" summer recipes and enticing cocktails. The bar is located beside our lagoon-style pool and surrounded by lush gardens.

Bar Type
POOL BAR
Capacity
226
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Musical Entertainment

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

A true haven in the middle of the city, the Pool Bar & BBQ is the place to revitalise yourself while indulging in "light" summer recipes and enticing cocktails. The bar is located beside our lagoon-style pool and surrounded by lush gardens.

Achieve and maintain a healthy lifestyle at our Tone Zone, the secret haven in Accra, with 24 hour access to a well equipped gym overlooking lush gardens and the largest pool in the city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,662 reviews

Customer review rating 5.0/5

Kirsten M. L. Business - Confirmed reviews ALL

Dear Kirsten M. L., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the spacious room, friendly staff, and our dining options. Your feedback about the air conditioning and grout condition is appreciated, as we strive to provide a comfortable environment for all our guests. We will make sure your comments are shared with our maintenance team for their review. We hope to welcome you back for another beautiful stay in the future. Kind regards, Isaac Adjei General Manager

Customer review rating 3.5/5

Darla M. C. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Tamara L. L. M. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback. Please accept our sincere apologies for the issues you experienced with your rooms and the inconvenience caused during your stay. We are also grateful for your kind words about Abigail, Rukaiya, Andrew, Moses, Isaac and Dickerson. We will certainly share your appreciation with them and the wider team. We understand your disappointment and take your comments regarding the room condition and air conditioning very seriously. Our Engineering and Housekeeping teams will investigate the matter and take the necessary corrective action to prevent a recurrence. As a gesture of goodwill, we would be delighted to offer you a complimentary room upgrade on your next visit, subject to availability. We sincerely hope to have the opportunity to welcome you back and provide you with the experience you deserve. Kind regards, Isaac Adjei General Manager

Customer review rating 4.5/5

Omar A. O. Business - Confirmed reviews ALL

Dear Omar A. O., Thank you for your kind words regarding our location and the service provided by our team. We are delighted to hear that you found our hotel to be clean and our staff friendly and helpful. Your feedback is greatly appreciated. We hope to have the opportunity to welcoming you back again. Thank you and best regards, Isaac Adjei General Manager

Customer review rating 4.0/5

Filomena I. M. G. Business - Confirmed reviews ALL

Dear Filomena I. M. G., Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our food and that our staff made such a positive impression on you. However, I am truly sorry to hear that noise from the connecting room disrupted your sleep during your 5-night stay. Restful sleep is essential, and I apologize for the inconvenience this caused. For future visits, please do not hesitate to notify our front desk right away we are always happy to reassign your room to ensure a peaceful stay. We hope to welcome you back again soon. Warm regards, Isaac Adjei General Manager

Dear Kirsten M. L., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the spacious room, friendly staff, and our dining options. Your feedback about the air conditioning and grout condition is appreciated, as we strive to provide a comfortable environment for all our guests. We will make sure your comments are shared with our maintenance team for their review. We hope to welcome you back for another beautiful stay in the future. Kind regards, Isaac Adjei General Manager

Customer review rating 3.5/5

Darla M. C. Business - Confirmed reviews ALL

Had to call six times to get more hangers. No iron in the room.

Customer review rating 2.0/5

Tamara L. L. M. Business - Confirmed reviews ALL

While your staff Abigail. Rukaiya, Andrew, Moses, Isaac and Dickerson were amazing. Really they were the best staff that I’ve ever experienced at a hotel- kind, accomodating, knowledgeable and the list goes on. Unfortunately my room stay was another story. My first room had mold and made me sick that first night because you were oversold so didn’t have a room to accommodate me. I located a significant amount of mold and pointed it out to staff. When I was moved the next day, the air conditioning didn’t work. For the next several nights my room was hot and you weren’t able to move me, again, because you didn’t have another room in the hotel. The manager, only through staff, offered to give me a bottle of wine for the inconvenience, but it was an inadequate and insincere gesture since I already had access to complimentary wine in the executive lounge. It was very disappointing given how much I’d paid to come to Ghana and stay at your hotel. It was a significant expense only to have a terrible room stay and I felt that I should’ve been offered something more meaningful like one of my nights comped since I stayed there so many nights. Our group brings a lot of resources to Movenpick so I just expected more. Should you want to contact me to help make up for the challenging experience I had at your hotel, I can be reached at Ta…

Dear Valued Guest, Thank you for taking the time to share your feedback. Please accept our sincere apologies for the issues you experienced with your rooms and the inconvenience caused during your stay. We are also grateful for your kind words about Abigail, Rukaiya, Andrew, Moses, Isaac and Dickerson. We will certainly share your appreciation with them and the wider team. We understand your disappointment and take your comments regarding the room condition and air conditioning very seriously. Our Engineering and Housekeeping teams will investigate the matter and take the necessary corrective action to prevent a recurrence. As a gesture of goodwill, we would be delighted to offer you a complimentary room upgrade on your next visit, subject to availability. We sincerely hope to have the opportunity to welcome you back and provide you with the experience you deserve. Kind regards, Isaac Adjei General Manager

Customer review rating 4.5/5

Omar A. O. Business - Confirmed reviews ALL

excellent. friendly. helpful; clean

Dear Omar A. O., Thank you for your kind words regarding our location and the service provided by our team. We are delighted to hear that you found our hotel to be clean and our staff friendly and helpful. Your feedback is greatly appreciated. We hope to have the opportunity to welcoming you back again. Thank you and best regards, Isaac Adjei General Manager

Customer review rating 4.0/5

Filomena I. M. G. Business - Confirmed reviews ALL

Great hotel with very friendly staff and amazing food. However, I got interrupted sleep multiple times during the 5 nights of my stay, most likely because I was given one of two communicating rooms. I could hear the person next door banging doors, speaking, crying, etc.

Dear Filomena I. M. G., Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our food and that our staff made such a positive impression on you. However, I am truly sorry to hear that noise from the connecting room disrupted your sleep during your 5-night stay. Restful sleep is essential, and I apologize for the inconvenience this caused. For future visits, please do not hesitate to notify our front desk right away we are always happy to reassign your room to ensure a peaceful stay. We hope to welcome you back again soon. Warm regards, Isaac Adjei General Manager

Customer review rating 5.0/5

Clarice D. S. Families - Confirmed reviews ALL

This was my second stay at this hotel. I like the service, the food, the atmosphere (ambiance). It’s bright and festive with African culture.

Dear Clarice D. S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the service, food, and the vibrant ambiance of our hotel, reflecting the essence of African culture. Your feedback is sincerely appreciated. We look forward to welcoming you back soon. Best regards, Isaac Adjei General Manager

Customer review rating 4.5/5

Loretta L. P. G. Friends - Confirmed reviews ALL

Just too short of a stay.

Dear Valued Guest, Thank you very much for taking the time to share your kind feedback with us. We are delighted to know that you enjoyed your stay at Mövenpick Ambassador Hotel Accra, even though your visit was a brief one. It was our pleasure to have you as our guest, and we truly appreciate your choosing to stay with us. We hope to have the privilege of welcoming you back in the near future for a longer and even more memorable stay, allowing you to fully enjoy the warm hospitality and exceptional experiences that Mövenpick Ambassador Hotel Accra has to offer. Until then, we wish you safe travels and every success. Warm regards, Isaac Adjei General Manager

Customer review rating 5.0/5

Bernell K. G. Friends - Confirmed reviews ALL

Spacious and gracious. service was wonderful Breakfast a feast

Dear Bernell K. G., Thank you for your kind words regarding our amenities, spacious accommodations, and wonderful service. We are delighted to hear that you enjoyed our breakfast offerings. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Isaac Adjei General Manager

Customer review rating 4.0/5

Eleanor C. P. Friends - Confirmed reviews ALL

See above

Dear Valued Guest, Thank you so much for your kind and thoughtful feedback. We are delighted to know that you enjoyed your stay with us and appreciated our beautiful facilities and friendly staff. Your positive comments mean a great deal to our entire team, as we always strive to provide our guests with a comfortable, welcoming, and memorable experience. We truly appreciate you taking the time to share your experience with us. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back again in the near future. Warmest regards, Isaac Adjei General Manager

Customer review rating 4.5/5

Emebet M. Business - Confirmed reviews ALL

I had a good experience: room clean and well maintained, food with good variety and taste, hospitality very good, and facilities very good.

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our clean and comfortable rooms, diverse dining options, and the warm hospitality of our team. Your positive feedback means a great deal to us and serves as wonderful motivation for our entire team to continue maintaining the high standards our guests deserve. We truly appreciate your support and look forward to welcoming you back for another memorable stay. Kind regards, Isaac Adjei General Manager

Customer review rating 4.0/5

Genecia L. W. Families - Confirmed reviews ALL

We had a great stay! From check-in, Juliet and Blessing were welcoming, friendly, and made us feel right at home. Moses greeted us daily with a smile and was always happy to show us around. A special shoutout to Mr. Alex, who repaired a pair of my favorite travel shoes. I was so happy and grateful! Mr. Dan was always respectful, attentive, and helpful with our belongings at the end of the evenings. And Mary was such a sweetheart, always greeting us warmly before we entered for breakfast. Her pleasant attitude was the perfect way to start the day! A few tips for future guests: I recommend bringing your own towels. The water does get hot, and the AC definitely works! Overall, we had a good experience, appreciated the staff, and would absolutely stay here again on our next visit!

Dear Valued Guest, Thank you very much for taking the time to share such wonderful feedback about your recent stay at Mövenpick Ambassador Hotel Accra. We are delighted to hear that you had a great experience and that Juliet, Blessing, Moses, Mr. Alex, Mr. Dan, and Mary each contributed to making your visit special. It is truly rewarding to know that our team made you feel welcomed, comfortable, and at home. We will be sure to share your kind recognition with them, as your appreciation is a wonderful encouragement to the entire team. We are also pleased to know that you enjoyed the amenities in your room, particularly the effective air conditioning, which contributed to your overall comfort during your stay. Your feedback is sincerely appreciated and serves as great motivation for us to continue delivering warm and attentive service to our guests. We look forward to welcoming you back to Mövenpick Ambassador Hotel Accra and creating another memorable experience for you. Warm regards, Isaac Adjei General Manager

Customer review rating 5.0/5

Rolando T. Business - Confirmed reviews ALL

Room is clean. Excellent customer service. Food at the restaurant is delicious. Lots of variety. Staff greets you with a smile - always.

Dear Valued Guest, Thank you very much for taking the time to share your kind feedback about your recent stay at Mövenpick Ambassador Hotel Accra. We are delighted to hear that you found your room comfortable, enjoyed the variety of dining options available, and experienced excellent service from our team. It is always rewarding to know that our efforts contributed to making your stay a pleasant and enjoyable one. Your feedback is sincerely appreciated and serves as wonderful encouragement to our entire team. We look forward to welcoming you back to Mövenpick Ambassador Hotel Accra for another memorable experience. Warm regards, Isaac Adjei General Manager

Customer review rating 2.0/5

Sconaid M. Business - Confirmed reviews ALL

Upon check-in I received a welcome email from Sandra Odei, Guest Service Attendant, Mövenpick Ambassador Hotel Accra - welcoming me and asking if there was anything that could be done during my stay. I responded to the clearly system generated email stating that it was nice to be welcomed but I was shocked to find on the table in my room a half eaten box of chocolates and a card addressed to someone else - presumably the previous occupant who had eaten some of the chocolates. I suggested that this made me feel that the room had not been properly cleaned and made me uncomfortable. I did not receive a response. I stayed at the hotel for three nights and was asked another time by one of the staff if I was having a good stay - when I responded and said there had been a few issues, the staff member did not ask any questions or take any details. Whilst I didn't volunteer any further information, the impression was that the staff are instructed to ask the question but aren't really interested in the answer and don't listen. When I checked out, I was asked if I had a good stay. So I explained about my email and that I had received no response, which I found surprising given I had provided clear dissatisfaction and no one had followed up. I was assured that this would be reported into the guest services team. No one has since contacted me. I therefore question why you send emails to customers or tritely ask them on check out if they've had a good stay, when you clearly are not interested in feedback or good customer satisfaction. I would rather not receive an email or be asked these questions - at least I would know where I stand. To be asked twice for feedback - provide the feedback - and then have no follow up is actually worse than not asking in the first place. I have questioned whether indeed there is any point in responding to this survey as based on my experience on three occasions, I do not think anyone is actually interested in feedback.

Customer review rating 3.5/5

Damola A. Business - Confirmed reviews ALL

It started off well, but noticed some details missing such as my room towels, water etc. So I had to work with guest services a lot to amend those basic things across my stay. My other bone to pick was the way my event was handled. The Higher Education Transformation convening. I was in the hotel from 13th-25th because I was part of the team coordinating this event. Some elements of a lack of professionalism showed up from the Sales team led by Ken resulting in: - 80 rooms instead of the agreed 150 rooms due to a "rooming list error" - this caused a lot of issues as we hosted over 100 VIPs who had aides that we had to include in another hotel& even redistribute the VIPs themselves. - Double booking of a room we planned to host the Minister of Education in. We had booked his excellency kofi anaan on the days of our event, and were informed of double booking a night before. This room was supposed to host the senior leadership & Government officials we were hosting. Letting go of the room was painful, and we had to use another space & create a makeshift speaker briefing space in the foyer area. While this was not in the feedback form, I felt led to share this as the Mastercard Foundation's Health and Safety team are now considering taking Movenpick off our list due to these agreement breaches. I hope it gets resolved sooner than later.

Customer review rating 4.5/5

John N. K. Business - Confirmed reviews ALL

Wonderful from desk,restaurant And room service

Dear Valued Guest, Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the service provided by our front desk, restaurant, and room service teams. Your kind words are truly appreciated and will be shared with our team as encouragement for their continued dedication to providing excellent service. We look forward to welcoming you back for another enjoyable stay. Warm regards, Isaac Adjei General Manager

Customer review rating 5.0/5

Paul A. F. Business - Confirmed reviews ALL

Excellent service, friendly staff. Very clean rooms and good facilities. Really enjoyed my stay.

Dear Valued Guest, Thank you for your kind words following your recent stay with us. We are delighted to hear that you appreciated our service, cleanliness, and facilities. Your positive feedback means a great deal to our team and serves as wonderful encouragement for us to continue providing exceptional service and memorable experiences to all our guests. We look forward to welcoming you back on your next visit. Kind regards, Isaac Adjei General Manager

Customer review rating 3.5/5

Tonya M. E. Solo - Confirmed reviews ALL

The service and food and most of the common areas are wonderful. The service, from check in, concierge, exec lounge, and the fitness center. But the rooms, while well appointed suffer from water damage and mildew smell. The first suite I checked into had a sofa that wreaked of mildew and had actual mildew stains. I was moved to a second suite on a higher floor where I stayed for the week. But I could not hang my clothes in some of the closets because they too smelled of mildew. This is not acceptable and must be remedied. It is my understanding that the 4th floor is currently receiving such an upgrade. I would return to this hotel post-upgrade but not before. My direct comparison is a previous stay at the Kempinski that, while more expensive, did not suffer from such issues with the rooms or facilities.

Customer review rating 4.5/5

Esther A. E. Business - Confirmed reviews ALL

It was very good. The conference was smooth, the room was comfortable, the food was tasty and had variety. The staff were very friendly, professional and helpful.

Dear Valued Guest, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had a comfortable stay and that our staff provided you with exemplary service. We also greatly appreciate your feedback regarding the conference facilities and dining options. Your comments are valuable to us as we continue to enhance our services and provide memorable experiences for our guests. We look forward to welcoming you again in the future. Warm regards, Isaac Adjei General Manager

Customer review rating 5.0/5

Keith H. Friends - Confirmed reviews ALL

This was a very good stay. The staff was extremely courteous and helpful. They took their commitment to heart and were very warm and welcoming.

Dear Keith H., Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff made a positive impression with their courteous and helpful service. Your appreciation motivates us to continue providing excellent hospitality. We hope to have you with us again. Kind regards, Isaac Adjei General Manager

Customer review rating 5.0/5

Kimberly L. Business - Confirmed reviews ALL

The overall experience was magnificent. When I am in Ghana again, I will definitely be choosing this hotel.

Dear Kimberly L., Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you had a magnificent experience and look forward to welcoming you back during your next visit to Ghana. Best regards, Isaac Adjei General Manager

Other web-users rate our hotel

  • 279 reviews 9.5/10 Location
  • 596 reviews 6.5/10 Room
  • 1,732 reviews 9.5/10 Service
  • 19 reviews 7.3/10 WiFi
  • 716 reviews 9.3/10 Food
  • 283 reviews 9.6/10 Breakfast
  • 275 reviews 6/10 Cleanliness

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