Mövenpick Yanbu 3 stars

Customer review rating 3.8/5 1,147 reviews

ALLSAFE approved hotel

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Mövenpick Yanbu
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+ 22 Services

Hotel extras

  • The only 5-Star Hotel and Resort in Yanbu

  • Family Choice - "Families love the kids pool in this hotel"

  • Biggest Conference Halls in Yanbu

  • The Variety of Accommodations

  • Infinity Swimming Pool (Men and Children Only)

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Gift shop/newspaper shopPaying
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Beach and water sports
  • Volley ball facilities
Catering
  • BreakfastPaying
  • 3 Restaurant(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Business centre
  • Copy/print service availablePaying

Hotel location

Mövenpick Yanbu

Al Mahar Island
Royal Commission
41912 yanbu
saudi arabia

Tel: +96643933333

Fax: (+966)4/3920245

Check-in from 14h00

Check out up to 12h00

GPS :23.993624, 38.189764

Our accommodation(s)

Deluxe King

Accessible room
  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe King Sea View

Accessible room
  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: Sea side *

Subject to availability

  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Twin

Accessible room
  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Twin Sea View

Accessible room
  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: Sea side *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

10DER STEAKHOUSE

Type of cuisine: Gourmet

Saddle up and prepare your taste buds for a gastronomic ride. Indulge in the best prime cuts in town and enjoy the unique and classic atmosphere of our newly opened '10der Steakhouse'.

TEA LEAVES CAFE

Type of cuisine: Cafe

A tranquil café lounge to relax and enjoy a variety of hot and cold drinks and tasty snacks.

RADWA

Type of cuisine: International

All-day dining restaurant with its open show cooking island offers local as well as international specialties.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 1,275

  • Maximum capacity: 225 people

  • Maximum banquet capacity: 1000 people

Find out more

Our guest reviews for
Mövenpick Yanbu

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

1,147 reviews

tripadvisor

TripAdvisor Rating 3.5/5

508 reviews

Customer review rating 5.0/5

Abdulmojeb A. Couples - 17/04/2021 Confirmed reviews ALL

The hotel representatives (Hussain Barnawi & Farah) were more than helpful, friendly and kind to go above and beyond their duties. I asked for suggestions of things to do in Yanbu while it’s my first time in here and I was provided with a list of things to do and The list was detailed and very informative. Truly, I enjoyed my time to the max because of the kind people who work for this organization. The room is decent and clean, the hotel has plenty of parking, the outdoor pool is very nice, the landscape and overall vibe is great. I would recommend to stay here and enjoy couple of days to relax and enjoy their great services.

Dear Mr. Abdulmojeb, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and the service has been provided by our employees. Hope to see you again very soon. Sincerely,

My experience

TripAdvisor rating 3.0/5

kalrajhi2021 11/04/2021 TripAdvisor review

1. Sea is not suitable for swimming. They could make sandy area or a platform to access sea in a better way. 2.They don’t allow women to swim, and yet they don’t provide a substitute!. 3. Zero sea activities. So I won’t repeat my visit.

Perfect for relaxing time

Customer review rating 4.5/5

Mohammad B. Solo - 03/04/2021 Confirmed reviews ALL

Everything was perfect, from the welcoming attitude, the well designed spacious room, view, food,

Dear Mr. Mohammed, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Need to improve!

Customer review rating 1.5/5

Abdulkarim A. Friends - 29/03/2021 Confirmed reviews ALL

I believe the hotel did not met my expectations at all, at the price and from Mövenpick I expect at least good front desk service! the room when we check in was noisey and we had to call the enginer and it took them an hour to solve the noisey AC .. yet no one called from front desk to verify if the problem was addressed! The 2nd day we could not stand the matters and infomed the front desk and they said this is what we have and there are no other option. The third day was the worst where my friend could not stand the hotel and left, I communicate this is the front desk, Asmaa was the one who I mean here, and she did not care and just offer a king size bed. After I tired to explain that she is not supported she offered the same room but with balcony and said I have to pay 300+ for this upgrade! She was rude and I made it clear that I am not happy with here service and left to move the room. I thought her colleague, which she came couple of times during our chat and whisper to her about something!! Would be professional and would suggest to apologize or at least at worst to check if I like the new room! NO ONE CARE .. the only reason I give it 3 is the restaurant staff at the dinner buffet, breakfast and the pool were so nice and wanted to service to the best level ..

Customer review rating 3.5/5

Ilyas R. Solo - 26/03/2021 Confirmed reviews ALL

The pool was dirty, dead flies and wasps floating

Dear Mr. Ilyas, Thank you for sharing your feedback. Your feedback is very important to us to enhance the quality of service. Your comments has been noted well and shared with the concerned department and remedial action has been taken to avoid further re-occurrence. Look forward to welcome back to you in our hotel in the near future.

5 star prices for a 2 star hotel

TripAdvisor rating 2.0/5

74mishali81 24/03/2021 TripAdvisor review

Tiny tv in rooms, no soundproofing, and slow service to the rooms. "Fine dining" restaurant closed, and "buffet" restaurant open but no buffet. Only half the items in the menu are being served and food badly cooked. Total waste of money.

Not the best place for new married couple

Customer review rating 1.5/5

Hamad A. Couples - 10/03/2021 Confirmed reviews ALL

Not the best place for new married couple. Poor management Highly priced for the provided services Booking website offered me an upgrade, which was declined by the hotel

السيد/ حمد.. أود ان اشكركم على ملاحظاتكم البناءة. نود ان نوجه عنايتكم انه تم التدقيق فى الملاحظات الخاصة بكم و ارسالها لمديرى الأقسام المعنية لكى نتفادى حدوثها خلال زيارتكم القادمة. املين ان نرحب بكم مجددا فى فندقنا قريبا. لكم جزيل الشكر

bad surprise from Mövenpick Hotel !!!

Customer review rating 1.0/5

Tariq A. A. Business - 07/03/2021 Confirmed reviews ALL

Certainly the bad service I received is not at all equal to the material value that I paid, and that was a surprise to me, as this was not the first time I stayed in this hotel, but it will definitely be the last.

السيد/ طارق.. أود ان اشكركم على ملاحظاتكم البناءة. نود ان نوجه عنايتكم انه تم التدقيق فى الملاحظات الخاصة بكم و ارسالها لمديرى الأقسام المعنية لكى نتفادى حدوثها خلال زيارتكم القادمة. املين ان نرحب بكم مجددا فى فندقنا قريبا. لكم جزيل الشكر

Bad hygiene, bad services , terrible room service quality

Customer review rating 1.5/5

Khalid Couples - 14/02/2021 Confirmed reviews ALL

The carpet in the floors corridors are very old and misplaced The room TV is very small with no internet connection to watch Netflix and YouTube. The room smell bad, as the previous guest was a smoker The mini fridge smells very very bad as someone has store fresh fish or shrimps in it.

Quite

Customer review rating 3.5/5

Anonymous Couples - 06/02/2021 Confirmed reviews ALL

The bad smell in the room is inconvenient and the hotel interns is not matching with 5 stars rating.

Dear Mr. Mohammed, Thank you for sharing your feedback. Your feedback is very important to us to enhance the quality of service. Your comments has been noted well and shared with the concerned department and remedial action has been taken to avoid further re-occurrence. Look forward to welcome back to you in our hotel in the near future.

Relatively good stay

Customer review rating 4.0/5

Furqan Couples - 04/02/2021 Confirmed reviews ALL

It was a good stay. The room cleaner especially made it very nice. However, the beach or pool was not accessible by my wife and this is not acceptable. You need to have a beach or pool area for women or allocate specific timing for them.

Dear Mr. Furgan, Thank you for sharing your feedback. Your feedback is very important to us to enhance the quality of service. Your comments has been noted well and shared with the concerned department and remedial action has been taken to avoid further re-occurrence. Look forward to welcome back to you in our hotel in the near future.

Nice view

Customer review rating 4.5/5

Ahmad A. Families - 03/02/2021 Confirmed reviews ALL

It was great

Dear Mr. Ahmed, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

nice staff

Customer review rating 4.0/5

Anonymous Business - 29/01/2021 Confirmed reviews ALL

a place i visit regularly for years One issues : they did not credit All rewards program points although i asked. They only offer a free drink voucher

Peaceful time

Customer review rating 4.0/5

Mohammad N. Families - 25/01/2021 Confirmed reviews ALL

My family and I had a good stay at the Resort and looking forward to come back in the near future.

Dear Mr. Mohammed, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Bad stay

Customer review rating 2.0/5

Mohammed A. Couples - 18/01/2021 Confirmed reviews ALL

1- the beach was very small 2- the total price was too expensive compared by the surfaces and furnitures of the room. 3- many times when I ask the reception water or some thing they take very long time to bring! One time I waited for more than 30 min!

Dear Mr. Mohammed, Thank you for sharing your feedback. Your feedback is very important to us to enhance the quality of service. Your comments has been noted well and shared with the concerned department and remedial action has been taken to avoid further re-occurrence. Look forward to welcome back to you in our hotel in the near future.

well located

Customer review rating 3.5/5

Noura Solo - 17/01/2021 Confirmed reviews ALL

The staff is so friendly

Dear Ms. Noura, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Excellent resort

Customer review rating 5.0/5

Saud A. Families - 17/01/2021 Confirmed reviews ALL

Great place clean courteous

Dear Mr. Saud Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Very Bad Experience with Reception Staff

TripAdvisor rating 3.0/5

Kutbi-r 12/01/2021 TripAdvisor review

The hotel environment is nice and luxuries. something that deserve the high priced rate compared to other hotels in the area. But the staff communication and the way they handle guests issues is unprofessional. The employee didn't have the right information about the gusts offers and promotion. although I let them know that I have a 15% discount by my membership. They insisted that I only have 10% (The girl showed unwillingness to listen and was agitated because as I believe she worked double shifts against here will). After couple of days of negotiation back and forth with the managers and supervisors. I paid to extend my stay at the wrong rate. Later, I found a way to show them the right discount and finally they agree after they discussed it with the manager in-charge and admit that was a mistake from there part. I asked the manager in-charge to compensate me for the unprofessionalism and bad experience I have to go through to prove. So he sent a fruit basket to my room (not what I expected from a hotel with high rank and status). In conclusion, Hotel place, architecture, design, and atmosphere is very nice and luxuries, but customer care staff and user experience is very low and unprofessional.

Location not utilised

Customer review rating 3.5/5

Anonymous Families - 10/01/2021 Confirmed reviews ALL

The hotel is not refurbished and service cleaning is not organised by schedule and one has to call for that and one day did not even come to clean The use of the villas on the sea cannot use the beach No hot water Staff at reception doing their best but need more training Did not feel the effects of the management which jesns no enough supervision and attendance The gate people are doing their work well with COVID 19

Dear Mr. Fahad Thank you for sharing your feedback. Your feedback is very important to us to enhance the quality of service. Your comments has been noted well and shared with the concerned department and remedial action has been taken to avoid further re-occurrence. Look forward to welcome back to you in our hotel in the near future.

week at Yanbu

TripAdvisor rating 4.0/5

saad A 24/11/2020 TripAdvisor review

Good service very quiet comfortable and clean Room have very good sea view swimming pool and cafe with sea view you can swim at the beach we enjoy our stay there staff need to know serving hours for breakfast

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