Mövenpick Waterpark Resort & Spa Soma Bay 5 stars

Customer review rating (ALL Rating) 3.9/5 204 reviews

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Mövenpick Waterpark Resort & Spa Soma Bay - Image 1
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Mövenpick Waterpark Resort & Spa Soma Bay - Image 3
Mövenpick Waterpark Resort & Spa Soma Bay - Image 4
Km 49 Hurghada Safaga Hw, Soma Bay, Red Sea, 847115 Hurghada, Egypt

Description

Hotel extras

  • World‑Class Waterpark for All Ages

  • Beautiful Red Sea Location with Private Sandy Beach

  • Saya Spa - Ultimate Relaxation

  • Diverse Dining & Leisure Experiences

  • Diving & Water Sports Adventure

Our accommodation(s)

Hotel location

Mövenpick Waterpark Resort & Spa Soma Bay

Km 49 Hurghada Safaga Hw, Soma Bay, Red Sea
847115 Hurghada
Egypt

GPS:26.8273863384281, 33.93802847178845

Telephone
Fax +20 65 3260855

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  204 reviews

Customer review rating 4.0/5

Al-hussein G. Couples - Confirmed reviews ALL

We had our honeymoon prepared there.

Dear Mr. Al-Hussein G., Thank you for taking the time to share your feedback following your recent stay at Mövenpick Waterpark Resort & Spa Soma Bay. We are delighted to know that you chose our resort to celebrate such a special occasion as your honeymoon. It is truly an honor for us to be part of these memorable moments. We are pleased that you had a comfortable stay, and we sincerely appreciate your kind comments. Your feedback is very important to us as we continuously strive to enhance our guests’ experiences. We look forward to welcoming you back again soon for another memorable stay. Warm regards, Merna Emam Director of Guest Experience and Quality Mövenpick Waterpark Resort & Spa Soma Bay

Customer review rating 5.0/5

Mohamed M. Families - Confirmed reviews ALL

We were welcomed by the loyalty Manager, Mrs. Nour, she was very professional and helpful, the check in took few minutes and all was set, and then we were greeted by the General Manager, Mr. Mohamed Farouk, it was a warm welcome where we felt at home. The place is family friendly with lots of activities for all the family, nice beach, water park is magnificent and well maintained, as well as all the pools. It was safe for the kids to be on their own. The animation team had a busy schedule daily with nice family shows. The beach was sandy and not rocky. The water was so calm and relaxing and it reaches your stomach only. The Gym is neat and well equipped, thanx to Captain Mahmoud. There was a daily chocolate hour where they offer various types of white, dark and plain chocolate so you feel pampered. There is a variety of foods offered at 4 different cuisines (Mongolian, Japanese, Lebanese and Chinese). Chef Essam, at the Japanese restaurant, made us a yummy meal with a lovely fire show. Also the outlet manager was always welcoming and helped a lot. Chef Islam at the egg station was fast and focused. I would like to thank all the management team lead by Mr. Mohamed Farouk, will definitely come back soon.

Dear Mohamed, Thank you very much for your wonderful review and perfect rating. We are delighted to know that you felt welcomed and enjoyed the family friendly atmosphere, the facilities, and the service provided by our team. Your kind recognition of Ms. Nour, Mr. Mohamed Farouk, and the entire management and culinary teams is truly appreciated and will be shared with great pride. We look forward to welcoming you and your family again at Mövenpick Waterpark Resort & Spa Soma Bay. Kind regards, Merna Emam, Director of Quality and Guest Experience, Mövenpick Waterpark Resort & Spa Soma Bay

Customer review rating 5.0/5

Omar M. Business - Confirmed reviews ALL

The whole Movenpick team just went beyond the expectations, I wanted to thank Mr. Mina, Ms. Merna, Ms. Nour and Mr. Fekry, Too much names not mentioned yet but i want to thank everyone in this fabulous hotel, they are really a Heartists

Dear Mr. Omar, Thank you very much for taking the time to share such a heartfelt review and for awarding us a perfect rating. We are truly honored to read that your stay at Mövenpick Waterpark Resort & Spa Soma Bay was so memorable and that our team exceeded your expectations. Your kind words about the entire Mövenpick team mean a great deal to us. We sincerely appreciate your recognition of the team members, as well as your generous appreciation for every colleague who contributed to making your stay special. It is wonderful to know that you felt surrounded by genuinely caring and dedicated people. Feedback like yours is a true motivation for all of us and perfectly reflects the spirit of hospitality we strive to offer every guest. Thank you once again for your trust and kind support. We look forward to welcoming you again for another memorable experience. Kind regards, Merna Emam, Director of Quality and Guest Experience, Mövenpick Waterpark Resort & Spa Soma Bay

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Customer review rating 4.0/5

Eesdd Families - Confirmed reviews ALL

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Customer review rating 0.5/5

Nastassia S. Families - Confirmed reviews ALL

We have been working in tourism for over 20 years and have visited most of Egypt's hotels. The hotel deserves 3 stars, but we know you bought a 5-star. We have videos , photos, and audio recordings documenting every incident. - The beach: Unclean andThere is only one men's restroom and one women's restroom, and you have to queue to enter. It's also unclean and always without wipes , water and electricity. - The swimming pool: Unclean and limited to a maximum of 20-25 pax. - The animation team: Very bad. They are only interested in selling T-shirts, disco tickets, and other things. - The water park: It was closed for two days for the children. - The children's area: The absolute worst; there was nothing there. - The reception: None of them spoke Russian. When two pairs of sunglasses were stolen from our room, we went back to them, and they said, "May God compensate you." - Rooms: Dilapidated - Broken handles - Doors make a loud noise when opening and closing. - Gym: The gym's Coach sells drugs and uses street slang. When we reported this to management, they said they fired him, but he was back at work the next day. 9- Restaurant: The same food is served daily in three meals a day, tasteless and unclean. Children's food is served at two items and four tables, with broken plates. The restaurant chairs are old and unclean. One of the restaurant staff tried to scam us in a clever way. However, we speak Arabic, Russian, and English, and we uncovered his dirty trick to trap tourists. - Finally, we decided to publish the truth on social media in Russia and Europe and send it to all tour operators and travel agencies so they don't have to go through the same thing we did.

Dear Ms. S., Thank you for taking the time to share your detailed feedback. We are sincerely concerned to read about the experience you described, and we regret that your stay at Mövenpick Waterpark Resort & Spa Soma Bay did not meet your expectations. The points you raised regarding cleanliness, facility condition, availability of services, children’s amenities, animation activities, dining quality, and room maintenance are taken very seriously. Such feedback does not reflect the standards we strive to provide, and your comments have been escalated to senior management for thorough review. We are particularly concerned by the statements regarding medical services, gym staff conduct, and interactions with restaurant and reception teams. These matters are being reviewed with urgency, including coordination with external service providers where applicable, as guest safety, hygiene, and professional behavior are absolute priorities for us. Your feedback regarding the water park closure, children’s area, and entertainment program has also been shared with the relevant departments to assess operational planning and communication to guests. We acknowledge your frustration and disappointment, and while we regret that your experience led to such a negative impression, we appreciate you bringing these concerns to our attention. Feedback like yours, even when critical, is an important part of identifying areas requiring immediate improvement. Thank you again for sharing your perspective. Kind regards, Merna Emam Director of Quality and Guest Experience Mövenpick Waterpark Resort & Spa Soma Bay

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