Name: Madinah Mövenpick Hotel
Address: MADINAH AL MUNAWARAH, 41441, SAUDI ARABIA
Telephone: (+966)14/8188888

Madinah Mövenpick Hotel

Customer review rating (ALL Rating) 4.2/5 224 reviews

ALLSAFE approved hotel

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Description

Madinah Mövenpick Hotel

We are glad to know that you are planning to visit your spiritual journey to the City of Prophet Mohamed (P.B.U.H) & looking forward for your stay, enjoy freely exploring our website to find out services we provide and we look forward welcoming you soon!.

Hotel Manager

Located in central Medinah with 206 rooms, including 16 executive suites, 8 family suites with 2 bedrooms and one royal suite, offer the utmost luxury. Situated next to the Holy Mosque of Prophet Mohammed PBUH, and only 20 min from the Prince Mohammed Bin Abdulaziz International Airport. Greatest care has been taken to bestow an ancient Arabian feel to the interior design of each room with elegant furniture, natural shades and delicate materials, ensuring that tradition meets luxury.

Located between historical places , Most spacious Deluxe rooms and Suites with some Suites having view of Al -Baqee cemetery, near some famous restaurants , convenient access to Madinah international airport and Madinah Haramain high speed train station.

The hotel location is prime as it has easy access to Men Rawdah Shareef entrance , Bilal mosque and few historical mosque with Convenient 20 minutes drive to Madinah International airport and 10 Minutes drive to Haramain high speed Madinah train station.

Hotel extras

Near Al Rawda Al Sharifa and Al Baqie
Direct access from hotel to mall
A selection of luxurious suites
Free Wi-Fi at the business centre, lobby and rooms
Few minutes of drive to madinah train station

Hotel location

Madinah Mövenpick Hotel

Abi Sayeed Al Khudri Street, Behind Shariah Court, Post Box 1582
41441 MADINAH AL MUNAWARAH
Saudi Arabia

Telephone +966 14 818 8888

+966 14 818 5555

By plane
MOHAMMAD BIN ABDULAZIZ At 13km / 8 miles

GPS:24.46374, 39.611756

Hotel services

Check-in from 16h00 - Check out up to 12h00

In summary

On site

Car park
Restaurant
Wheelchair accessible hotel
Air conditioning
Wi-Fi
Breakfast
Meeting rooms

AL SALAM RESTAURANT Non contractual photo

All-day dining featuring international cuisine with buffet or a la carte menus, plus a carving station. Indulge in the tastes of international cuisine while relaxing in a contemporary ambiance. Watch the sumptuous culinary experience unfold.

AL ARABI Non contractual photo

A la carte fine dining restaurant open for dinner. A truly up-scale and stylish restaurant, guaranteeing the best of famous Moroccan cuisine. The only of its kind in the central area of Madinah.

SHIRAZ Non contractual photo

A la carte fine dining restaurant open for dinner. The best place for delicious Iranian cuisine, served in superb surroundings reminiscent of ancient Persian cultures.

ROTANA CAFE Non contractual photo

Rotana Cafe offers a relaxing family-friendly retreat in the heart of it all. Find a calm, contemplative moment in the vicinity of the Holy Mosque. The cafe serves our trademark premium ice cream, delicious snacks, and many more.

Our accommodation(s)

Deluxe Twin

Max. number of persons: 2
Area: From 33 m² / 355 sq ft
Views: City View, Courtyard View Note

*Subject to availability

Deluxe 3 Single Beds

Max. number of persons: 3
Area: From 33 m² / 355 sq ft

Superior King

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

Superior 4 Single Beds

Max. number of persons: 4
Area: From 33 m² / 355 sq ft

Our guest reviews

Good Accommodation

A. Families - 5/15/2022 Confirmed reviews ALL

Overall experience is Good. The staff is cooperative. The hotel ambiance is also good. Cleanliness can be improved especially the carpets.

Dear Muhammad A., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent stay

Herself A. Families - 5/13/2022 Confirmed reviews ALL

I appreciate the early check-in and upgrade; great customer service of the staff, in particular thanks to Mr. Alamri and Mr. Hamed.

Dear Hersi A., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay.

Mohamed A. Families - 5/12/2022 Confirmed reviews ALL

Excellent breakfast.

Dear Mohamed A., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located, restaurant and reception have huge disconnected.

Sam Families - 5/10/2022 Confirmed reviews ALL

Reception and restaurant have huge disconnect. They are relying on a system that is poorly designed.

Dear S. Said, Thank you for taking the time to tell us about your experience at the Madinah Mövenpick Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Families - 5/9/2022 Confirmed reviews ALL

Average stay in Madinah hotel. Nothing special. But good.

Dear Daniel M., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Balanced

I. Couples - 4/20/2022 Confirmed reviews ALL

I first visited Madinah Moevenpick in 2010 been in the hotel almost every year and sadly seen its decline. It has aged and at best currently be the end of a 3 star hotel. The staff are committed ( some been there since) but things have changed. The rooms, the food the lifts, the carpet and furniture stains, everything was a far cry from its former status. I won't be writing this if it were for another website. I feel the Swiss management can turn this around and with the branding lift it up to its former glory. You spend money to make money. The staff are hard working and commited but there are too many patch up works. It would be patronised but with better hotels nearby and at a lower price it might decline into oblivion.

Dear I. Isiaq, Thank you for taking the time to tell us about your experience at the Madinah Mövenpick Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good Stay

Yusuf Couples - 4/17/2022 Confirmed reviews ALL

V Friendly and helpful at reception, Arab brother at the hotel reception who checked us in afternoon 2 - 3pm afternoon shift. Amazing and very friendly man.

Dear Yusuf B., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent service and breakfast

Muhammad S. Families - 4/17/2022 Confirmed reviews ALL

Very cooperative staff and good services at all levels plus free parking

Dear Muhammad Abdullah S., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 4/7/2022 Confirmed reviews ALL

The hotel is not clean or modern and furniture are old . Bad smell in bathroom and in the corridors

Dear Khatib M., Thank you for taking the time to tell us about your experience at the Madinah Mövenpick Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent Stay

Tajuddin M. Families - 4/4/2022 Confirmed reviews ALL

The hospitality in this hotel has been nothing short of “Service Excellence”. The rooms are spacious, clean and super comfortable. My Family really enjoyed your hotel and thought it was the perfect venue. Walkable distance to Masjid-e-Nabavi. If Allah SWT wills, I am sure we will be back again.

Dear Tajuddin M., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location is good.

Aisha Business - 3/31/2022 Confirmed reviews ALL

The top floors of the hotel need to be refurnished, also carpet and curtains are very old. But overall it was clean

Dear Aisha A., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Ghassan S. Families - 3/23/2022 Confirmed reviews ALL

The hotel is well located and the rooms are spacious. The breakfast and parking are plus points.

Dear Ghassan S., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location, but check in time is very late

Ahmed A. Friends - 3/21/2022 Confirmed reviews ALL

Good location, but check in time is very late

Dear Ahmed Hamed Haddad A., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location, helpful staff

Aslam Solo - 3/19/2022 Confirmed reviews ALL

I stayed for two nights the first night in a single (1 bed ) room, which was rather small and so was the bathroom. The second night was in a double ( 2 beds ) room which was much larger and the bathroom was also bigger and better and with a bathtub. Very close to Haram specially for men, only a 5 minute walk. Since women have to go to door 29, it'll probably take them 10 minutes. Very good and helpful staff at the front desk. Special thanks to Mr. Hossam, Muhammad and Motaz. Housekeeping staff was attentive. Breakfast was average. WIFI was slow but it was probably because the hotel was completely full.

Dear a M., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Moayad Z. Families - 3/17/2022 Confirmed reviews ALL

Nice staying in such hotel. You need to renew the furniture and decorations. Room service must be at higher level. Hope to see new service in my next trip.

Dear Moayad Aabdulhadi A., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very Bad

ahmadzeyad2022 Business - 3/17/2022 TripAdvisor review

Terrible stay, old furniture, not clean, no service. I had to ask them to change the bed sheets and the blanket. Booked the room with breakfast through Accor application while checking in there was no breakfast included.

Dear Guest, We thank you for your stay at the hotel and we also thank you for your comment & We apologize to you for the problem you encountered, and we will do our best to solve the problems faced by our valued customers Thank you for your evaluation and we hope you will visit us soon

Nice and clean rooms but not ready to be an Accor hotel

Arif Families - 3/16/2022 Confirmed reviews ALL

We stayed at this hotel for 2 nights and while the room (Family suite with 2 bed rooms) was really nice and spacious, the hotel's guest management has a long way to go before being up to standard set by the Accor chain. For example, despite checking in online well in advance and arriving well after the normal check in time, we had to wait an hour before the room was ready. Also, we booked 2 rooms and requested via multiple emails for the rooms to be either adjacent or close to each other but we ended up getting rooms on two different floors. When enquired, the guest relation management informed us that the hotel had been busy and if we didnt want the room they would gladly sell the room to someone else. Also, the hotel doesnt reply to any emails!!!

Dear Arif S., Thank you for taking the time to tell us about your experience at the Madinah Mövenpick Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

poor service

Saif K. Families - 3/16/2022 Confirmed reviews ALL

Room no. 910,710 and 723 were not ready upon arrival on March 14,2022. Manager could not arrange rooms in the same floor or near by. No email reply received from the hotel so there was no way for prior communication. Some tool received welcome coffee fruit buskets without having family suite where as we didn’t receive anything. No room service came to clean room for 2 night stay.

Dear saif k., Thank you for taking the time to tell us about your experience at the Madinah Mövenpick Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Near By

GrandTour438794 Solo travel - 1/25/2022 TripAdvisor review

The rooms were clean, very comfortable, and the staff was amazing. They went over to help make our stay enjoyable. I highly recommend this hotel for anyone visiting madinh I had a wonderful experience

Dear Guest, We thank you for your stay at the hotel and we also thank you for your comment that supports the work team to receive you in the optimal manner in the coming days. Thank you for your evaluation and we hope you will visit us soon

A relaxing stay

Gubran K Business - 11/6/2021 TripAdvisor review

I did enjoy my stay even for 1 night, the hotel makes sure to cater most if not all your requests. Brearkfast was nice, but I always prefer the Movenpick buffet. Location on GPS should be corrected ASAP , as it keeps on showing hotel in remote area.

Dear Gubran, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Khader Dakkak General Manager hb4m4-re1@accor.com

Our most recent 20 reviews

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