Mövenpick Hotel & Residence Hajar Tower Makkah 5 stars

Customer review rating (ALL Rating) 4.4/5 3,216 reviews

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P O Box 17700 Abraj Al Bait, Makkah 21955, Near King Abdul Aziz, 21955 MAKKAH, Saudi Arabia

Description

Hotel extras

  • Few steps from the Holy Kaaba

  • Kaaba and Haram partial view rooms and Suites

  • A great dining experience

  • Free Wi-Fi internet

  • Laundry and ironing services

Our accommodation(s)

Hotel location

Mövenpick Hotel & Residence Hajar Tower Makkah

P O Box 17700 Abraj Al Bait, Makkah 21955, Near King Abdul Aziz
21955 MAKKAH
Saudi Arabia

GPS:21.419114, 39.824608

Telephone
Fax +966 12 571 7100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,216 reviews

TripAdvisor Rating  4.5/5  1,850 reviews

Certificate of excellence 2023

Perfect

TripAdvisor rating 5.0/5

Anam I TripAdvisor review

Excellent stay, impeccable customer service, amazing breakfast. Location was right in front of holy mosque. Very convenient for food and shopping as well. No problems with the hotel only the neighbor’s kids made a lot of noise we complained and then the hotel was kind enough to fix it.

More like a motel, with good access to the haram

TripAdvisor rating 3.0/5

Sightseer05793594832 Families - TripAdvisor review

Underwhelming stay. At check in the kaaba view room that we had booked was unavailable. Mr. Turki at checkin was kind enough to upgrade us to a suite with part “haram” view suite which we accepted as there was no other solution. The room however was very old and shabby with furniture falling apart and beds not comfy at all with hard spring mattresses that remind me more of a motel than a 5 star hotel. There was also a smell in the room and corridor which others have mentioned in their reviews. I have stayed at the fairmont too in the Clock Tower and that is fair to say 10/15x better than this hotel. I would not recommend. Even the suite looked like two rooms joined together and the kitchen amenities were all falling apart with the stove not even working. We didn’t want to cook however a feature offered should work! The breakfast was decent but nothing to write home about. Look elsewhere is my recommendation! P.S. Only fairmont has their own prayer room in this building, all other hotels share a communal prayer area on P9/P10 which only a couple of the many lifts go to so it can be a challenge if you wanna pray there.

Amazing stay but...

TripAdvisor rating 5.0/5

нend ѕ TripAdvisor review

This hotel is the best I stayed for 2 nights was amazing Staff and reception are amazing I was in room 3220 Room rubbish bin was never cleaned even from the stay pror me But i didnt complain to be honest Thanks to the staff and the hotel management Hend sorour

Very good and enjoyable

Customer review rating 4.0/5

Umar Families - Confirmed reviews ALL

Room is good but need to improve the cleaning

Dear Values Guest , As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We very much appreciate your positive evaluation regarding your stay at the Movenpick Hajar Makkah. And we are very glad that you have enjoyed your stay with us It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Meanwhile I have noticed unsatisfactory rating for some of our services; I appreciate if you can elaborate more about it through hereunder mentioned e-mail as this feedback is valuable to continuously improve the quality of our services. Thank you again for sharing your experience, Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Ahmed Al Hasawi Front Office Manager

All Good except for the first room that was smelling so bad which i requested for a change and was given a better one/Upgraded

Customer review rating 4.5/5

K.. Solo - Confirmed reviews ALL

It was very Okay, i Enjoyed my stay but couldn''t get the room early even after registering for early check inn.

Dear Values Guest , As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We very much appreciate your positive evaluation regarding your stay at the Movenpick Hajar Makkah. And we are very glad that you have enjoyed your stay with us It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Meanwhile I have noticed unsatisfactory rating for some of our services; I appreciate if you can elaborate more about it through hereunder mentioned e-mail as this feedback is valuable to continuously improve the quality of our services. Thank you again for sharing your experience, Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Ahmed Al Hasawi Front Office Manager

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Other web-users rate our hotel

  • 2,672 reviews 9.5/10 Location
  • 4,220 reviews 7.6/10 Room
  • 12,792 reviews 9.5/10 Service
  • 109 reviews 2.3/10 WiFi
  • 2,359 reviews 8.4/10 Cleanliness
  • 2,302 reviews 8.8/10 Food
  • 1,338 reviews 7.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.