Novotel Chiangmai Nimman Journeyhub

Customer review rating (ALL Rating) 4.3/5 1,249 reviews

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ALLSAFE approved hotel

Hotel extras

  • The hotel is the only Novotel property in Northern Thailand

  • Enjoy our family package which offers free breakfast for children below 16.

  • This hotel is pet friendly.

  • The hotel is within walking distance to One Nimman , Maya Shopping Center and MAYA theatres .

  • The hotel is a short walk from One Nimman Art Culture and Contemporary Art Center.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel Chiangmai Nimman Journeyhub

7*77 Moo 2, Huay Kaew Road, Soi Sreesud,Chang Phueak, Muang

GPS:18.804685, 98.96416

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property


Food Exchange is a stylish, contemporary restaurant with a lush leafy backdrop. It offers Asian, Thai and International cuisine for breakfast, brunch and dinner. The perfect place for friends and family to gather over delicious meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,249 reviews

TripAdvisor Rating  4.0/5  145 reviews

Poor Service with Poor Breakfast vs Price

Customer review rating 0.5/5

Tanakawee T. Friends - Confirmed reviews ALL

They so unprofessional during very peak period in Chiang Mai. During my stay from 16 NOV to 19 NOV 2023 at your hotel. At breakfast time I met the problem more than 5 min for waiting time for sausage from your team and every guest also met same situation I think It's seem link a donation from your teams. Because they fired only a few pieces with 90% occupancy with breakfast included I met this problem both for 17 at 6.45 am. to 08.00 am. and today from 8.40 to 10.00 am. I already told your F&B staff but they just acknowledge and try to explain the sausage was special. I understand but they should be like professionals with NOVOTEL brands as they trust. Your F&B staff just react only to me but my point is this should be standardized to everyone. I understand you and your team need to save your budget for your hotel but you and your teams but don't forgot to safe guest experience. I leave your hotel at 11.50 and I already inform your receptionist team about our estimated time. Your staff had more than 3 hour for fixing but after 3 pm. When I arrived I found my room still the same as before I left. Your teams explained today quite high occupancy but I think the answers were not fair to me and this is not a reason to speak and reply to me.

Dear Khnu Tanakawee, Thank you for taking the time to leave us your valuable feedback regarding your stay at Novotel Chiangmai Nimman Journeyhub. We are sorry to hear that you experienced poor service and an unsatisfactory breakfast. At Novotel, we strive to provide our guests with a high-quality experience. We are sorry that this did not happen in your case. We take all feedback seriously and use it to continuously improve our services, as our guests' satisfaction is of utmost importance to us. We would like to thank you for raising this issue and we assure you that your feedback will be used to ensure that every guest experiences the highest level of service and comfort during their stay with us. Once again, we apologize for the inconveniences caused and hope that you will consider staying with us again in the future. Sincerely, Maverik Mukherjee General Manager

Bad experience, I will not stay here again.

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

You have to overhaul all staff, except bartenders.

Dear Khun Thanasan, Thank you for taking the time to share your experience with us. We appreciate all feedback, whether it is positive or negative. Customer satisfaction is our top priority and we always strive to create a memorable experience. At Novotel Chiangmai Nimman Journeyhub, we take pride in providing excellent service to all of our guests. Our staff is highly trained to provide each and every guest with the best possible service and quality hospitality. We have a strong belief that exceptional customer service should be at the forefront of everything that we do, and we continually work towards making it even better. We are sorry that you did not have a good experience with us this time around, but we hope you will give us another opportunity in the future so that we may better serve you. Thank you for your valuable feedback! Sincerely, Maverik Mukherjee General Manager

Nothing special but ok

Customer review rating 3.5/5

Rogier Couples - Confirmed reviews ALL

Welcome letter: in other words, if you wanted an upgrade as a gold guests you should have asked for it. Better was to leave that part out. Room was Ok but noisy as no double glass and on the flight path. Breakfast in points was not more then 3 out of 10. Nothing special at all. We come to Chiang Mai every 3 months and stay in Villa Klang Wiang and other boutique properties. The price I paid for Novotel was about the same as we normally pay at boutique hotels. Parking at Novotel was super small. None of the TV channels worked. They first person the next day that actually greeted us was at the entrance of the breakfast restaurant. Nobody else of the staff in the hotel greeted us, basically ignored us. Most hot breakfast items were empty, omelette was the smallest I have seen in my life. Breakfast was a big let down! I feel the staff and possible manager have no feeling with the guests or no experience being a hotelier. Only the manager can change this! If you did not send me this survey you would not have known important information where this Novotel completely missing the point of looking after their guests. This makes a guest come back. We will not come back to this Novotel. Please see this not as a complain but as a valuable feedback that can help your property being a favourite of guests traveling to Chiang Mai in the future. Start with training your staff how to look after there guests the same way they might do at home. How and what would they do for there guests at home? It would be interesting to know as a manager. Best regards, Rogier B.

Room upgrade felt more like a downgrade

Customer review rating 2.5/5

Nick Solo - Confirmed reviews ALL

Was supposedly upgraded to a deluxe room based on my membership and was assigned room 103. Being on the ground floor was perfectly fine, except that this particular room (which was the only one) directly faced the lobby, which meant noise from huge groups in the lobby in the morning could be clearly heard. There was a door between the lobby and the walkway to the rooms which would have helped reduce the noise but that remained perpetually opened. For what it’s worth, I wake up every morning to go out of my room to close that door multiple times but minutes later someone walked through and left it open again. I gave up. So much for a restful stay.

Customer review rating 5.0/5

Karen Friends - Confirmed reviews ALL

Front desk people very helpful. Great location. Beautifully decorated room. No complaints.

Dear Ms. O., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maverik Mukherjee General Manager

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Other web-users rate our hotel

  • 433 reviews 7.7/10 Location
  • 779 reviews 7.3/10 Room
  • 578 reviews 8.6/10 Service
  • 15 reviews 7.9/10 WiFi
  • 430 reviews 5.5/10 Comfort
  • 347 reviews 8.5/10 Cleanliness
  • 272 reviews 7/10 Breakfast

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