Novotel Chiangmai Nimman Journeyhub

Novotel Chiangmai Nimman Journeyhub

Customer review rating (ALL Rating) 4.3/5 914 reviews

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Hotel extras

  • The hotel is the only Novotel property in Northern

  • Enjoy our family package which offers free breakfast for children below 16.

  • Our new hotel features a contemporary design.

  • The hotel is within walking distance to One Nimman , Maya Shopping Center and MAYA theatres .

  • The hotel is a short walk from One Nimman Art Culture and Contemporary Art Center.

ALLSAFE approved hotel

Hotel location

Novotel Chiangmai Nimman Journeyhub

7*77 Moo 2, Huay Kaew Road, Soi Sreesud,Chang Phueak, Muang
50300 CHIANGMAI
Thailand

Telephone +66 52 012 777

Fax +66 52 012 799
  • By plane

    CHIANGMAI AIRPORT At 7km / 4 miles - Shuttle paying

GPS:18.804685, 98.96416

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FOOD EXCHANGE

Food Exchange is a stylish, contemporary restaurant with a lush leafy backdrop. It offers Asian, Thai and International cuisine for breakfast, brunch and dinner. The perfect place for friends and family to gather over delicious meals.

Our accommodation(s)

202 guest rooms including Suites with the best Family Offer (16 years old get free breakfast when sharing beds with parents during stay max 2 child per room). In housed guests can also access rooftop pool and In-Balance Fitness by Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  914 reviews

TripAdvisor Rating  4.0/5  127 reviews

An average experience

Customer review rating 2.5/5

Song Friends - Confirmed reviews ALL

Due to the public holiday(s), the hotel was fully booked and the staff were very stretched. There were two guests but only one gown was removed and not replaced until the last day of stay. The air conditioning for the gym was broken for the entire six days and the windows were not open. It was stuffy and very difficult to exercise. Due to reflections, the gym could do with some shade as it can be very bright in the morning. Finally the towels should be replaced as some of them have been worn thin. The pillows should also be inspected as we noticed old blood stains on them under the pillow case. Again my previous suggestions were not considered. If your restaurant is only serving breakfast and no other meals, you should inform the guests when they book and not via a letter in the room. Also welcome drinks should not be alcoholic beer as some people might not consume alcohol.

Dear Mr. Sebastian S., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amika K. Front Office Manager

Good Stay in Chiangmai Downtown

Customer review rating 5.0/5

N/e Solo - Confirmed reviews ALL

Clean room, feel welcome, hotel locates not far from Maya

Dear Khun Nattapol, We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amika K. Front Office Manager

Location is good! Near a mall, and 7-11

Customer review rating 2.0/5

Matt T. Friends - Confirmed reviews ALL

Being a silver member, you don't get all the same treatment as gold. Honestly, not even sure what the silver is for. Anyway, I wanted a plaster and the recep told me they ran out of plaster. I am a bit surprised common thing in 1st aid box is not available.

Dear Mr. T., Thank you very much for taking the time to share your feedback regarding your recent stay. Firstly, please allow me to apologies for our lapses in service during your stay. This feedback has been discussed internally and it is very distressing for me personally to learn about these issues. Please be assured that poor guest experience is not the norm at the Novotel Chiangmai Nimman Journeyhub. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, I offer my personal apologies to you. I am very distressed that you had to undergo this experience, but would like to thank you for letting me know and giving us the opportunity to improve and I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amika K. Front Office Manager

Well location and comfortable environment

Customer review rating 4.5/5

C. W. Y. L. Business - Confirmed reviews ALL

I have stayed over 20 nights with my friend, the hotel staffs are nice ( including the security staff in car park), I definitely will stay again in short time.

Dear Mr. Wai Yin L. C., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amika K. Front Office Manager

Good location

Customer review rating 4.0/5

Ambrose Couples - Confirmed reviews ALL

Good bed and comfortable room Good service Convenience location Good pool BUT the temperature in gym room is too hot

Dear Mr. Cheuk Hang C., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amika K. Front Office Manager

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Other web-users rate our hotel

  • 231 reviews 7.5/10 Location
  • 502 reviews 7.5/10 Room
  • 314 reviews 7.6/10 Service
  • 9 reviews 6.1/10 WiFi
  • 272 reviews 5.9/10 Comfort
  • 226 reviews 8.6/10 Cleanliness
  • 129 reviews 6.1/10 Breakfast
  • 97 reviews 5.4/10 Amenities

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