Hôtel Mercure Chantilly Resort & Conventions 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,433 件のレビュー

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Hôtel Mercure Chantilly Resort & Conventions - Image 1
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Hôtel Mercure Chantilly Resort & Conventions - Image 4
Route D Apremont, 60500 VINEUIL SAINT FIRMIN, フランス

説明

ホテルのその他の情報

  • Resort on a 237-acre estate 30 minutes from Paris

  • Bars with views onto the 18-hole golf course & terraces

  • Wellness area: indoor and outdoor pool, fitness, sauna, steam room

  • Golf, tennis, MTB, ping-pong, pool, table foot., badmin., bowling, playgrnd

  • Conference area, 2,000m2, with full daylight

当ホテルの客室

ホテル所在地

Hôtel Mercure Chantilly Resort & Conventions

Route D Apremont
60500 VINEUIL SAINT FIRMIN
フランス

GPS:49.201336, 2.489843

電話番号
ファックス +33 3 44 58 50 11

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

A L EPICERIE CHANTILLY

A l'Epicerie Chantilly: gourmet and authentic. Daily buffet at noon, dishes to share every evening. Seasonal cuisine, cheese, raclette, BBQ and gourmet treats. Enjoy on-site or take home to cook!

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,433 件のレビュー

トリップアドバイザーの評価  3.3/5  375 件のレビュー

Nice but pricy

トリップアドバイザーの評価 3.0/5

Anna J トリップアドバイザー認証口コミ

We attended a conference recently at your hotel, and even so many things were very nice, other aspects were not so. The hotel itself is immaculate, views terrific, indoor and outdoor pool & sauna great, conference facilities top notch, ample parking. The biggest downside was the price vs service. We stayed in the Golf and sofa room at £280 which for what it is is simply overpriced. The room is nice and bathroom too, just the setup was a bit clunky, Biggest disappointment is the 2 single beds in the large bed, feels a bit makeshift.. but very comfy I have to say. Breakfast and lunch were overall delicious with ample options so kids happy :) Dinner was disappointing and vague though; very confusing menu and you really cannot sell a risotto when there is no risotto in it. Fish and Chips very greasy. And again overpriced for what it is. On checkout we expected an itinerary so we could check a few things though just the final bill. Same at restaurant... My biggest complaint was that the hotel was way too warm. Sitting in the restaurant became unbearable at times.. is there no aircon? I think there is some work to do if you want to cater for international clientele with conferences. Lower the prices and less smoke and mirrors please. But overall a pleasant experience I do have to say

Dear Anna J, Thank you for sharing your feedback regarding your recent stay at Hôtel Mercure Chantilly Resort & Conventions. We are pleased to hear that you enjoyed our facilities and found the hotel immaculate, as well as the conference amenities to your satisfaction. We genuinely appreciate your comments regarding the room setup, as well as the dining experience. Your observations about the menu clarity and dish quality will be taken into consideration as we continually strive to enhance our offerings. We aim to provide a memorable dining experience for all our guests. Regarding the temperature in the restaurant, we apologize for any discomfort you experienced. We understand how important a comfortable environment is, especially during meal times. Your feedback is invaluable, and we will review our current climate control measures. We hope to welcome you back in the future and provide an even better experience. Best regards,

Very disappointing - frustrating experience

トリップアドバイザーの評価 2.0/5

Albert3390 トリップアドバイザー認証口コミ

The hotel is very well located and to be fair the reception and bar are quite nice. But where to start? First upon checking in our room we discovered a big and sticky (apologies for the details) urine stain on the toilet seat. I then took a picture to show the receptionist, and his reaction was only to say "Let me see if I find someone to help, all housekeepers are on break", no apologies and no care in the world expressed. I then informed him we would be out the whole day so they had plenty of time to get it sorted...Back 4 hours later and the urine stains are still there... A kind receptionist upgraded us to a different room (she was very helpful), but that "privilege room" had a bathroom door broken, iron broken, tissue dispenser that fell out of its socket... definitely not a room I would have pay a premium to have. From an F&B perspective, the room service charges 5 euros per delivery!!! So if you order a wine glass at 7 euros it will cost you 12 euros (that is just crazy). On top of that, the restaurant (which is quite nice) is overly expensive (most items between 30-40 euros). In summary, this property is well located, great potential but definitely not well managed at the room and housekeeping department level.

Dear Albert Gdz, We thank you for taking the time to share your experience, and we are sincerely sorry to learn that your stay did not meet your expectations. We are pleased that you appreciated the location of our hotel as well as the services provided by the reception staff. However, we deeply regret the inconveniences you encountered regarding the cleanliness of your room and the condition of the facilities. We take feedback on our maintenance service very seriously, and we will review it to improve our service quality. Regarding the room service charges, we strive to remain competitive, but we understand that this may be perceived as a drawback. Your comments about our restaurant are also taken into consideration. We hope that you will give us another chance to welcome you under better conditions. Sincerely,

最高な眺め

お客さまの声 5.0/5

匿名 一人 - 確認済みレビュー すべて

1人で着てみっちり仕事をして、時々、森を散歩。夕方になったらフィットネスをして、プール、サウナ、さっぱりした後に食事。最高ー！

SAORI S. 様 この度は、Hôtel Mercure Chantilly Resort & Conventions でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Arnaud Boinet - Directeur Général et l’Equipe du Mercure Chantilly

Comfortable rooms; friendly staff

トリップアドバイザーの評価 5.0/5

Jeffrey N トリップアドバイザー認証口コミ

This is the most luxurious Mercure hotel we have ever stayed at. It is a big place located right on a golf course and very close to the chateau at Chantilly, yet it still feels like you are out in the countryside here. The room was large and comfortable. The check in staff were extremely friendly and helpful, our clerk even walked outside with me to show me where to park and where the spa was. This is a great hotel.

Dear Jeffrey, We very much appreciate your comments regarding your stay at the Hôtel Mercure Chantilly Resort & Conventions. We are glad to learn that you enjoyed your stay with us, our place, our rooms and our staff. We are looking forward to welcoming you for another stay very soon. Best regards,

Average hotel, very limited restaurant in great location

トリップアドバイザーの評価 3.0/5

favdk ビジネス - トリップアドバイザー認証口コミ

Great location, not impressed with service. The hotel is located approx 30 km north of Paris, 20 mins from CDG airport. It is in the country side, surrounded by fields and a golf course. The rooms are average and the minibar contains water and (full sugar) Softdrinks. The restaurant has a small choice of food and the staff struggles to speak pigeon English. They overcharged us in the end and nobody spoke good enough English to dort it. The restaurant has normal tables for the convention guests, but normal guest have to sit in very low chairs at a big coffee table. Same for breakfast.,if you are struggling to get up from a low chair use the room service, although the rooms have only 1 chair. One thing is sure: you have a quiet sleep.

Dear favdk, We very much appreciate your comments regarding your stay at the Hôtel Mercure Chantilly Resort & Conventions. We are sorry that you did not enjoy completely your stay. We well took note that you enjoyed our location and the calm of the place. Nevertheless, we are looking forward to welcoming you for another stay. Best regards,

との提携 TripAdvisor

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