Mercure Concepción

Customer review rating (ALL Rating) 4.4/5 1,409 reviews

Mercure Concepción - Image 1
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Cochrane Poniente 75, 4030000 CONCEPCIÓN, Chile

Description

ALLSAFE approved hotel

Hotel extras

  • Located in Costanera Center business center

  • The best option for events and meetings in Concepción

  • New and modern with bar, restaurant and gym

  • Free Wi-Fi available throughout the entire property

Our accommodation(s)

Hotel location

Mercure Concepción

Cochrane Poniente 75
4030000 CONCEPCIÓN
Chile

GPS:-36.833496, -73.059822

Telephone
Fax +56 41 274 8109

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

RESTAURANT AND BAR HEMISFERIO

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,409 reviews

One night in Concepcion

Customer review rating 3.5/5

Juan C. L. Families - Confirmed reviews ALL

Overall positive experience. Issues with water the night of my stay. Check-in might want to explain use of room key to activate lights. Breakfast could be better.

Almost good

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Room experience: good Dining experience: good Parking: Annoying (too little parking spots, and cramped. Very bad parking layout and only level 1 is available (further subfloors are for residents only)). Others: My stay (from september 4th to 6th) was coincident with the stay of a sports delegation of childrens, whom cramped all elevators (2 out of 3 working, with realistically 4 people capacity each), traveling down, and up between rooms all the time, so other guests had to use the stairs. When accepting those kind of delegations the hotel should have mandated to book the entire hotel as to not give a bad experience to other customers. Overall: Probably wouldn't use it again unless i go for a short visit without vehicle.

Estimado Matias Ortiz, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Concepción. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; aprovechamos de comentarle que nuestro tercer ascensor corresponde al uso de servicio de nuestros colaboradores, por lo que no se encuentra disponible a nuestros huéspedes. Sin embargo, permítanos hacerle llegar nuestras mas sinceras disculpas ante los problemas que esto le pudo ocasionar en su estadía. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias respecto a delegación que se quedan con nosotros para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo.

Customer review rating 3.5/5

N. Business - Confirmed reviews ALL

Two sheets on the bed would have been nice. A bit unusual. An ironing board and iron would have been useful.

Great Experience

Customer review rating 5.0/5

Francisco V. Friends - Confirmed reviews ALL

The place is really comfortable. Nice view to the river and spacious place to enjoy a relation time. Great facilities and the staff was really helpful and kind. Breakfast was delicious too.

Estimado Francisco V. Munoz, Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Concepción. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy segura que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Best staff

Customer review rating 5.0/5

Carlos Solo - Confirmed reviews ALL

The hotel is very comfortable and nice. And the staff was very friendly, collaborative and kind.

Estimado Carlos Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Concepción. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Other web-users rate our hotel

  • 399 reviews 6/10 Location
  • 920 reviews 5.7/10 Room
  • 979 reviews 8/10 Service
  • 5 reviews 9.4/10 WiFi
  • 496 reviews 7.6/10 Breakfast
  • 460 reviews 4.3/10 Comfort
  • 283 reviews 5.2/10 Cleanliness
  • 206 reviews 3.2/10 Value

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Customer review rating (ALL Rating) 3.9/5 (3064 reviews)

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.