Mercure Concepción

Mercure Concepción

Customer review rating (ALL Rating) 4.3/5 777 reviews

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Description

Hotel extras

  • Located in Costanera Center business center

  • The best option for events and meetings in Concepción

  • New and modern with bar, restaurant and gym

  • Free Wi-Fi available throughout the entire property

ALLSAFE approved hotel

Hotel location

Mercure Concepción

Cochrane Poniente 75
4030000 CONCEPCIÓN
Chile

  • By plane

    AEROPUERTO INT CARRIEL SUR At 8km / 4.97 miles

GPS:-36.833496, -73.059822

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Meeting rooms

RESTAURANT AND BAR HEMISFERIO

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  777 reviews

Good stay and everything is comfortable

Customer review rating 5.0/5

Rodrigo P. L. Business - Confirmed reviews ALL

The location very useful to me; everything is comfortable and the crew is so nice. Tasty breakfast and the room temperature was great at my arrival

Dear Rodrigo P., We very much appreciate your comments regarding your stay at the Mercure Concepción. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Nice, comfortable rooms, excellent front desk personnel, good food!

Estimado/a Angela H., Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Concepción. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Good stay

Customer review rating 4.0/5

Paulina Families - Confirmed reviews ALL

We had a pleasant stay in the hotel. Hotel rooms were adequate and comfortable. Although the view from the window was much unattractive. I missed having a pen, a small notepad and hand soap in the room. Even when I asked for hand soap in the reception, they give me more facial soap instead, which is known to be gentlier but not with sufficient cleansing power as regular hand soap.

Dear Paulina A., Thank you for taking the time to tell us about your experience at the Mercure Concepción. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very nice and clean place!

Customer review rating 5.0/5

Ricardo T. Couples - Confirmed reviews ALL

Very nice and clean place!. Confortable stay and good attention.

Dear Ricardo T. Naranjo, We very much appreciate your comments regarding your stay at the Mercure Concepción. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

average

Customer review rating 2.5/5

Luis Business - Confirmed reviews ALL

No towels, had to use hand towel first night. no clear indication on how to phone reception - had to use Whatsapp Iron dirty, stained pants. (I should have noticed beforehand).

Dear Luis G T., Thank you for taking the time to tell us about your experience at the Mercure Concepción. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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