Mercure Concepción

Customer review rating (ALL Rating) 4.4/5 1,116 reviews

Mercure Concepción - Image 1
Mercure Concepción - Image 2
Mercure Concepción - Image 3
Mercure Concepción - Image 4

Description

Hotel extras

  • Located in Costanera Center business center

  • The best option for events and meetings in Concepción

  • New and modern with bar, restaurant and gym

  • Free Wi-Fi available throughout the entire property

Our accommodation(s)

Hotel location

Mercure Concepción

Cochrane Poniente 75
4030000 CONCEPCIÓN
Chile

GPS:-36.833496, -73.059822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

RESTAURANT AND BAR HEMISFERIO

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,116 reviews

Nice stay

Customer review rating 4.5/5

Juha H. Business - Confirmed reviews ALL

Nice stay without any issues.

Dear Juha H., We very much appreciate your comments regarding your stay at the Mercure Concepción. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Long stay, no issues.

Customer review rating 5.0/5

Lorenzo Business - Confirmed reviews ALL

Have been several times in the hotel, no issues at all, the personnel is very kind.

Dear Lorenzo We very much appreciate your comments regarding your stay at the Mercure Concepción. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Pros: Hosts and personnel were very cordial and affable. The bed and pillows were very comfy. The room was very clean. I think the room soundproofing was very good. So so: Only one coffee machine meant queuing up. Breakfast was good though I missed something, that I can not pinpoint. Cons I could not get into the Wifi so that was a bit frustrating. Shower took a while to warm up, and then fluctuated in temperature a bit.

Estimado Patricio Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Concepción. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Estancia impecable

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Excelente atención

Estimada Cecilia Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Concepción. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Well located, nice room, and amayzing breakfast.

Customer review rating 3.5/5

Raul V. Business - Confirmed reviews ALL

I would say the hotel is great. Unluckly, I didn't get a room with view to the river although the hotel didn't look at capacity. Besides, some common city noice, you can feel the south in the hotel. The breakfast is great; the only way to make it better would be to include more south type of products such as bread like tortillas.

Dear Raul V., Thank you for taking the time to tell us about your experience at the Mercure Concepción. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Other web-users rate our hotel

  • 347 reviews 6.2/10 Location
  • 732 reviews 6.1/10 Room
  • 747 reviews 8.5/10 Service
  • 7 reviews 6.7/10 WiFi
  • 441 reviews 8.4/10 Breakfast
  • 388 reviews 4.8/10 Comfort
  • 228 reviews 5.6/10 Cleanliness
  • 143 reviews 3.4/10 Value

Powered by Trustyou

Our other establishments nearby

ibis Concepcion

Customer review rating (ALL Rating) 4.0/5 (2234 reviews)

At 4.592 km

See the hotel
All our hotels in Concepción