Pullman Santiago El Bosque 5 stars

Customer review rating (ALL Rating) 4.6/5 1,046 reviews

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Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Transfer to ski resorts

  • Tourist information screen

  • Event space for up to 160 people

  • Easy access to Apoquindo Avenue

Our accommodation(s)

Hotel location

Pullman Santiago El Bosque

Roger De Flor 2770 Las Condes
7550000 SANTIAGO
Chile

GPS:-33.416724, -70.601263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Lila

LILA, hotel bar and restaurant, has a large terrace with retractable roof, available all year, spacious and cozy spaces. Its brand is cosmopolitan, environmentally aware and of choosing the best products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,046 reviews

TripAdvisor Rating  4.3/5  3,719 reviews

Certificate of excellence 2025

Great location and very comfortable hotel

TripAdvisor rating 4.0/5

TravelStayExplore TripAdvisor review

Stayed here 1 night. was meant to stay at the novotel but they had over booked so we got transferred here. (check out the full tour over on the channel) Firstly hotel is in a nice safe area of the city, close to the sky costanera and the mall. We also worked from the hotel to the top of San Cristobal as well, was about 1hr 30 min walk. Check in was fast and professional, staff were always helpful. Waiting staff in restaurant were fantastic and the food was good as well. Room itself was really big with 2 big beds, very comfortable. Bathroom was a decent size as well, clean and with everything you need. The roof top pool and looked fantastic with great views of the city and is really one of the highlights of the hotel. Would happily stay here again in Santiago

Dear TravelStayExplore, Thank you for your 4/5 rating and for sharing such a comprehensive review of your experience! While your stay began unexpectedly due to the transfer from our sister hotel, we are thrilled that Pullman Santiago El Bosque turned out to be a great fit for your time in Santiago. It’s fantastic to hear that you took full advantage of our prime location. Walking to the top of San Cristóbal Hill is quite an impressive trek—we’re glad our safe and well-connected neighborhood served as the perfect starting point for your exploration near the Sky Costanera. We are delighted that several aspects of your visit stood out: The Team: I will certainly pass along your praise to our professional front desk and our "fantastic" restaurant staff. The Room: We are happy you enjoyed the space and the comfort of our large beds. The Rooftop: You hit the nail on the head—the pool and the city views are indeed the crown jewels of our hotel. We are honored that you would happily stay with us again, and we look forward to seeing your full tour over on your channel!

Customer review rating 3.5/5

James S. Business - Confirmed reviews ALL

Good. Some of the staff at reception were a little rude. I also had problems with my door key card.

Dear James, Thank you for sharing your feedback with us. While we are glad you found our location to be a "perfect base" for your business trip, I sincerely apologize that your experience with our team and certain room details did not meet the high standards we strive for at Pullman Santiago El Bosque. I am deeply concerned to read about your interactions with our reception staff. Politeness and patience are fundamental to our hospitality, and hearing that you encountered "short-tempered" behavior is unacceptable. I have shared your comments with our Front Office Manager to address this specifically with the team to ensure we improve our emotional intelligence and professional service. We also regret the technical frustration caused by your door key card and the WiFi access; we are currently reviewing our digital connectivity to make the login process more seamless for our business guests from Peru. It is encouraging to know you enjoyed our breakfast selection. However, I have noted your feedback regarding the stain on the chair and the overall cleanliness. I have requested our Executive Housekeeper to perform a deep cleaning and inspection of the furniture in our rooms to ensure a spotless environment for future stays. We take your 70/100 rating seriously and hope to have the chance to welcome you back and provide the professional, courteous experience that your Classic membership deserves. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 5.0/5

Charlotte R. Friends - Confirmed reviews ALL

Clean well maintained hotel with decent rooms. Staff all very helpful and friendly. Nice bar and breakfast. Situated in a modern and safe area of the city, right opposite a cool shopping centre/food court and 10 minute walk to the Sky Costanera. My only two issues with the hotel were a) Only 2 coffee pods supplied during the entire 2 night stay and b) Swimming pool area could do with a retouch.

Dear Charlotte, Thank you so much for your perfect rating and for choosing us as your "perfect base" for exploring Santiago! As a Classic member of our ALL loyalty program, we are thrilled to hear that you and your friends enjoyed such a positive experience while visiting from the United Kingdom. It is fantastic to know that our location in the heart of Las Condes worked so well for you. Being situated right across from the MUT (Mercado Urbano Tobalaba) and within walking distance of the Sky Costanera truly allows our guests to experience the most modern and vibrant side of the city. We are also pleased that you enjoyed our breakfast, bar, and the cleanliness of our facilities. We sincerely appreciate your constructive feedback regarding the finer details of your stay: Coffee Pods: We apologize for the limited supply during your two-night stay. Please know that our team is always available to replenish these immediately upon request to ensure you have everything you need for a comfortable morning. Swimming Pool: We have shared your comments regarding the pool area with our maintenance team. We are constantly looking for ways to refresh our leisure spaces to meet the high standards of our guests. It brings us great pride to see that our staff received a perfect score for being helpful and friendly. We will certainly share your kind words with the entire team. We look forward to welcoming you and your friends back to Pullman Santiago El Bosque on your next adventure in Chile! Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 5.0/5

Juan I. M. Business - Confirmed reviews ALL

Outstanding 10/10

Estimado Juan I., Muchas gracias por su calificación perfecta y por destacar que en nuestro hotel encontró todo lo necesario para "pasarla 10". Como miembro Silver de nuestro programa ALL, es un placer recibirlo desde Argentina y saber que su estadía de negocios fue sobresaliente. Nos alegra enormemente que la atención de nuestro personal haya sido de su total agrado. En particular, compartiremos sus felicitaciones con Valentina Lorca; reconocer el talento y la calidez de nuestro equipo es fundamental para nosotros, y saber que ella contribuyó a que su experiencia fuera excepcional nos llena de orgullo. Agradecemos que destaque la limpieza, la comodidad de la habitación y la excelente conexión WiFi, pilares esenciales para un viaje de trabajo productivo. Respecto al inconveniente con la batería de la caja de seguridad, le ofrecemos nuestras más sinceras disculpas. Hemos reportado este punto de inmediato a nuestro equipo de mantenimiento para asegurar una revisión proactiva de estos dispositivos en todas nuestras habitaciones y evitar interrupciones similares en el futuro. Valoramos también su percepción positiva sobre nuestros esfuerzos en sustentabilidad. Trabajamos día a día para que cada detalle de la estadía, desde el desayuno hasta el check-out, sea impecable y responsable con el medio ambiente. Agradecemos su valioso feedback. Esperamos tener el gusto de recibirlo nuevamente en Pullman Santiago El Bosque en su próximo viaje a Chile! Atentamente, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 5.0/5

Melissa R. Couples - Confirmed reviews ALL

The staff were very lovely, located in a great location. Would recommend

Dear Melissa, Thank you so much for your perfect rating! We are absolutely delighted to hear that your stay as a couple was so successful and that you found our staff to be "wonderful." As a Platinum member of the ALL loyalty program, your continued trust in Pullman is truly appreciated. It is fantastic to know that you felt fully recognized during your stay. We are pleased that the room upgrade, welcome amenity, and welcome drink all met your expectations. Achieving a perfect score across cleanliness, breakfast, and our team is a testament to the hard work our staff puts in every day to ensure our guests from Australia feel right at home in Santiago. We are glad you had the chance to experience our various services, from the high-quality Room Service to our vibrant bar. It is great to hear that both your dinner and our sustainable food initiatives contributed to such a positive overall impression. We have also noted your high satisfaction with our sustainability efforts and will continue working to reach that perfect score in all our eco-friendly initiatives. We would be honored to welcome you back to Pullman Santiago El Bosque on your next visit to Chile! Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

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Other web-users rate our hotel

  • 658 reviews 9.7/10 Location
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  • 408 reviews 8.6/10 Breakfast
  • 314 reviews 7.7/10 Comfort
  • 208 reviews 7.8/10 Cleanliness
  • 134 reviews 8.7/10 Vibe

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