Shadow Play Melbourne by Peppers 5 stars

Customer review rating (ALL Rating) 4.4/5 963 reviews

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Description

Hotel extras

  • Relax in our outdoor heated pool enjoying views of Southbank and Melbourne

  • Our fully enclosed garden area makes for a tranquil relaxation space, located on level 46

  • Our hotel gymnasium offers elite fitness equipment with adjoining steam and sauna rooms

  • Sit down to an indulgent meal and beverage at Edwin Wine Bar, open 4pm 6pm daily.

  • Level 9 is built for comfort, step onto the patio to take in the city views or fire up the BBQ

Our accommodation(s)

Hotel location

Shadow Play Melbourne by Peppers

308 320 City Road
3000 SOUTHBANK
Australia

GPS:-37.827052, 144.958326

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

EDWIN WINE BAR AND CELLAR

We have a simple philosophy at Edwin: To celebrate and support local people and produce. Our carefully curated list of wines features the best of local growers, while our ever-evolving selection of food stars the freshest seasonal ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  963 reviews

TripAdvisor Rating  4.0/5  209 reviews

Customer service excellent

Customer review rating 4.0/5

Je B. Business - Confirmed reviews ALL

The suite was clean and comfortable. I had an incident in that the shower head fell off and luckily did not hit me. Eric was very solicitous and provided a new suite while I was at a conference and also organised a tapas plate and a bottle of wine. He was so helpful and concerned.

Dear Ms. B., Thank you for your recent stay at Shadow Play by Peppers and for taking the time to share your experience with us. We're delighted to hear that you found our customer service excellent and that you enjoyed the cleanliness and comfort of your suite. We're terribly sorry to hear about the incident with the shower head, but we're glad that Eric was able to swiftly address the situation and ensure your comfort during your conference. Your kind words about Eric's assistance will be shared with him, as it always serves as a motivation for us to continue providing exceptional service. Your feedback regarding the entrance to the hotel is duly noted, and we will certainly look into making it more obvious for our guests' convenience. We appreciate your valuable feedback and hope to welcome you back to Shadow Play by Peppers in the near future. Best regards, Kuniyo

Good basic accomodation.

Customer review rating 3.5/5

Michael G. B. Business - Confirmed reviews ALL

I was good. Needs better signage outside...hard to find/see at first. I would suggest you change the photo on the hall leading to the pool as it feels a bit like walking into a brothel.

Dear Mr. B., Thank you very much for taking the time to leave a detailed review regarding your stay with us. We are glad to hear you were satisfied with your stay and also we will definitely consider your critics to make future stays even more enjoyable for you. We are hoping to welcome you back here with us in the future! Kind regards, Hannah Reception Shadow Play by Peppers

Excellent Location

Customer review rating 4.5/5

Rob M. Couples - Confirmed reviews ALL

Great stay excellent staff restaurant food was top quality

Dear Rob, Thank you very much for making the effort to review on your stay with us. We are very glad to hear that you enjoyed the service of our staff and the supplies of our restaurant. We are hoping to welcome you back here at Shadow Play again in the future! Warm regards, Hannah Reception Shadow Play by Peppers

Nice Hotel

Customer review rating 4.0/5

Glenn Couples - Confirmed reviews ALL

Nice hotel located close to where we had an event. Lighting in hotel could be better, although the name Shadowplay gives the game away. Restaurant food was excellent but service was slow.

Dear Glenn, We very much appreciate your time writing your feedback regarding your stay at the Shadow Play Melbourne by Peppers! We are pleased to hear that you enjoyed your stay with us! Also, thank you for your concerns & advise regarding Edwin Restaurant's service, I will let our Food and Beverage Manager know about your experience so that it does not happen again in the future. We are looking forward for your next visit and we hope it will be as pleasant as this one. Sincerely, Mayka S. Front Office Assistant Manager Shadow Play by Peppers

Location perfect.

Customer review rating 3.5/5

Chris B. Couples - Confirmed reviews ALL

It was nice, we had a few negatives, the fridge wasn’t cold at all, one of the remotes didn’t work. The bathroom was tiny. Even though we appreciated being upgraded, a 2 bedroom suite was pointless.

HI Chris B., First of all we would like to thank you for your time and effort to write feedback regarding your stay at Shadow Play by Peppers. And we are regret to hear about the fridge is not in the expected temperature and that the remotes do not work as well. And we do understand your preference about the size of bathroom which we are unable to provide. We are taking your opinion into account and strive to provide better service, and rest assured we will try our best to ensure this will not happen again. We hope that we can see you again next time for a better experience. Best regards, Alvita Front Office Assistant Manager

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Other web-users rate our hotel

  • 342 reviews 9/10 Location
  • 582 reviews 7.2/10 Room
  • 561 reviews 8.4/10 Service
  • 255 reviews 4.6/10 Comfort
  • 236 reviews 7.8/10 Cleanliness
  • 156 reviews 7/10 Amenities
  • 129 reviews 8/10 Vibe
  • 111 reviews 7.1/10 Breakfast

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