Hôtel Perle d'Orient Cat Ba - MGallery 5 stars

Customer review rating (ALL Rating) 4.7/5 696 reviews

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Description

Hotel extras

  • All rooms feature enchanting ocean or mountain views

  • Prominent location surrounded by lush cliffs and beautiful Lan Ha Bay

  • The first International 5* hotel on Cat Ba Island

  • Cat Ba Archipelago has been recoginized as UNESCO World Natural Heritage.

  • Accessible from Hanoi or Quang Ninh province by bus, ferry or speedboat

Our accommodation(s)

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Hotel location

Hôtel Perle d'Orient Cat Ba - MGallery

Cat Co 3 Beach, Cat Ba Town, Hai Phong city
180000 HAI PHONG
Vietnam

GPS:20.71624, 107.049699

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  696 reviews

TripAdvisor Rating  4.5/5  187 reviews

Certificate of excellence 2024

nice view and hotel

Customer review rating 4.5/5

Sungjoong C. Couples - Confirmed reviews ALL

I enojoyed fantastic weather and view. Also breakfast was so good as well.

Dear Mr. SungJoong C., Thank you for your wonderful review of our Hôtel Perle d'Orient Cat Ba - MGallery. We are truly thankful and delighted that you enjoyed your stay in our beautiful property nested in the lap of nature. We strive to provide the best hospitality experience for all our guests and it is great to hear that your stay was superb with us. We strive to create an atmosphere in which each guest feels welcomed and respected. Our goal is to provide a unique experience at each MGallery location, while ensuring that it is safe for all visitors in Cat Ba. We are grateful for your feedback on this front and we will continue working hard to make sure it’s upheld. Once again, thank you for taking the time out of your day to share this generous review with us. It was a pleasure having you as a guest at Hôtel Perle d’Orient Cat Ba - MGallery and we hope you come back soon! Warm regards, Quynh Tran (Ms.) Front Office Manager

One of the best M Gallery of Accor

TripAdvisor rating 5.0/5

Quest770924 TripAdvisor review

Customer service made our amazing stay. Tell the staff the story and let's them tailor your amazing experience. This is the 10th year anniversary of my sister and my brother in law. I want to surprise them with great stay in Cat Ba then I start searching around. As the Accorplus member I found out the Hotel D'oriental is one of the accor hotel. Check in was superb. Uyen is attention to details, engaging and she helps us to arrange a room, prepare amazing suprising gift in one of our room with cake and flowers for my sis. Room was quick arranged though the check in time at 3pm. Room and all the ambiance is indochine vibes. I fell in love with all the boutique interior, the floor remind me with our grandmother house when I was young. I wish that hotel have more internal app to help me check all available promotion in house. In room dining menu on the TV is quite small, I could not read it. Lunch time is the main restaurant was delicious. Asian and Western mix were up to all my family taste buds. Shout out for Mr Dinh for great caring and communicating. Breakfast buffet is also a highlight. Healthy selection balance with protein providing. Staff is also attentive. Will definitely come back!

Dear Valued guest, Thank you for your wonderful review of our Hôtel Perle d'Orient Cat Ba - MGallery. We are truly thankful and delighted that you enjoyed your stay in our beautiful property nested in the lap of nature. We strive to provide the best hospitality experience for all our guests and it is great to hear that your stay was superb with us. We strive to create an atmosphere in which each guest feels welcomed and respected. Our goal is to provide a unique experience at each MGallery location, while ensuring that it is safe for all visitors in Cat Ba. We are grateful for your feedback on this front and we will continue working hard to make sure it’s upheld. Once again, thank you for taking the time out of your day to share this generous review with us. It was a pleasure having you as a guest at Hôtel Perle d’Orient Cat Ba - MGallery and we hope you come back soon! Warm regards, Quynh Tran (Ms.) Front Office Manager

Beautiful location, great accommodations, wonderful staff, great food, overall great experience.

Customer review rating 5.0/5

Misty C. Couples - Confirmed reviews ALL

This was our first experience with the M gallery and it was perfect! When we arrived we were greet by kind, generous staff. We were welcomed with a drink and cleaning rag. We were set up in our rooms quickly and all of our questions were answered. Our room was amazing, clean, with a beautiful view. The accomidations and amenities were fantastic. The pools were clean and placed in areas where you could see the Ocean. There were drink bars close by so you could get a drink while you were swimming. The restaurant had a great selection of food and the breakfast buffect was amazing. The beach was clean and beautiful and we enjoyed walking along the mountain trail looking out into the Ocean. We will definitely be back!

Dear Ms. Dustin C., Thank you for your wonderful review of our Hôtel Perle d'Orient Cat Ba - MGallery. We are truly thankful and delighted that you enjoyed your stay in our beautiful property nested in the lap of nature. We strive to provide the best hospitality experience for all our guests and it is great to hear that your stay was superb with us. We strive to create an atmosphere in which each guest feels welcomed and respected. Our goal is to provide a unique experience at each MGallery location, while ensuring that it is safe for all visitors in Cat Ba. We are grateful for your feedback on this front and we will continue working hard to make sure it’s upheld. Once again, thank you for taking the time out of your day to share this generous review with us. It was a pleasure having you as a guest at Hôtel Perle d’Orient Cat Ba - MGallery and we hope you come back soon! Warm regards, Quynh Tran (Ms.) Front Office Manager

Bac service

Customer review rating 3.0/5

Hoang Families - Confirmed reviews ALL

Rude staffs

Kính gửi anh Hoàng, Cảm ơn anh đã dành thời gian chia sẻ phản hồi về kỳ nghỉ của anh với khách sạn. Chúng em hiểu rằng bạn không hoàn toàn hài lòng với trải nghiệm của mình và chúng em chân thành xin lỗi vì bất kỳ sự bất tiện nào mà điều này có thể gây ra. Tại Hôtel Perle d'Orient Cat Ba - MGallery, chúng em cố gắng đảm bảo kỳ nghỉ của khách hàng được thoải mái và thú vị nhất có thể. Đội ngũ của chúng em tận tâm cung cấp dịch vụ chất lượng hàng đầu và tạo ra một môi trường dễ chịu và đáng nhớ. Mặc dù chúng tôi rất tiếc vì đã không đáp ứng được mong đợi của anh trong chuyến thăm này. Anh Hoàng có thể chia sẻ rõ hơn giúp em về những dịch vụ đang thiếu sót của khách sạn để chúng em cải thiện được không ạ? Chúng em đánh giá cao sự chia sẻ của anh và chúng em hi vọng rằng anh sẽ cho chúng em cơ hội phục vụ anh và gia đình tốt hơn trong tương lai gần. Xin vui lòng liên hệ trực tiếp với em qua email: Qu… để em có thể nhận bất cứ những chia sẻ hay đóng góp từ phía anh. Em ở đây để hỗ trợ anh bất cứ lúc nào. Em xin chân thành cảm ơn. Trân Trọng (Ms.) Trưởng Bộ Phận Lễ Tân

Bad experience on food (dead oysters)

TripAdvisor rating 3.0/5

Hang N Families - TripAdvisor review

I am a breastfeeding woman. The room with nice sea view, the pool is also ok. However we had bad experience with food, especially I am a breastfeeding woman. We had dinner at the restaurant with set menu, of which Grilled oysters with green onion was served. It came as a total surprise when some oysters (at least three) smell like death and I believed they were. At first dead one, I did not believe myself since this is a 5* hotel, so I continue eating and my mother took a dead one. We informed staff immediately and she took the remaining ones along with a dead one away then came back to suggest us another dish. Not any apology or saying sorry about it. Another dish was servered when we were about to finish the dinner. Back to the room, I made a phone call requesting to talk to restaurant manager. This guy said he knew about the case and asked "You were servered with another dish, werent you?". Well, not any apology or saying sorry either by staff or manager. He also did not show any care about experience and health of customer. After I commented about it, he said sorry and told me to keep track on the health and inform them. A few minutes later he called to say two bottle of beer we used in the dinner will be free of charge as a sorry. Two bottle of beers means nothing if we have problem with health resulting from those bad oysters especially I am breastfeeding my baby (I am writing this review after the call from the manager and keeping seeing our health situatin) The hotel should improve quality control for food and customer service.

Dear Ms. Hang, Thank you for taking the time to share your feedback regarding your stay with us. We understand that you were not entirely satisfied with your experience, and we sincerely apologize for any inconvenience this may have caused. At Hôtel Perle d'Orient Cat Ba - MGallery, we strive to ensure our guests’ stay is as comfortable and enjoyable as possible. Our team is dedicated to delivering top-quality service and creating a pleasant and memorable environment. While we regret that, we did not meet your expectations during this visit. We always appreciate customer feedback as it helps us to improve our services and make necessary changes. We value your valuable feedback regarding what you mentioned in detail on your review. We would take necessary steps to address this issue to improve our service in future. Please do not hesitate to contact me directly on email: quynh.tranthinhu@accor.com if you have any plan to come back with us in further. I am here to assist and take care of you at anytime. I am looking forwards to to hearing from you soon Ms. Hang. Thanks with best regards, Quynh Tran(Ms.) Front Office Manager

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Other web-users rate our hotel

  • 384 reviews 9.3/10 Location
  • 607 reviews 8.9/10 Room
  • 664 reviews 8.1/10 Service
  • 9 reviews 9.6/10 WiFi
  • 298 reviews 9.3/10 Breakfast
  • 268 reviews 9/10 Amenities
  • 238 reviews 9.3/10 Vibe
  • 193 reviews 8.3/10 Comfort

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