Mantis Akagera Game Lodge 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 344 件のレビュー

Mantis Akagera Game Lodge - Image 1
Mantis Akagera Game Lodge - Image 2
Mantis Akagera Game Lodge - Image 3
Mantis Akagera Game Lodge - Image 4
Akagera National Park, Kayonza District, 0 AKAGERA NATIONAL PARK, ルワンダ

説明

ホテルのその他の情報

  • Only Hotel in the Akagera National Park

  • Only restaurant in the Akagera National Park

  • Only Conference Facilities in the Akagera National Park

  • Only Swimming Pool in Akagera National Park

  • Air-conditioned Rooms

当ホテルの客室

ホテル所在地

Mantis Akagera Game Lodge

Akagera National Park, Kayonza District
0 AKAGERA NATIONAL PARK
ルワンダ

GPS:-1.873946, 30.714955

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

Inzovu Restaurant

Open to both in-house guests and day visitors, and serves breakfast, lunch and dinner. With the use of fresh, seasonal, and local produce, some of which comes from our own gardens, our chef adds a local twist to your favourite dishes.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  344 件のレビュー

トリップアドバイザーの評価  4.0/5  375 件のレビュー

Just a small break away

トリップアドバイザーの評価 5.0/5

Paul R トリップアドバイザー認証口コミ

Try the cocktail master Jean de Dieu (Muyco) new invention at the pool bar. The stay was great the food was great and the service was wonderful. The baboons kept us entertained scaring my daughters

⭐Not good Experience – Potential to Improve

トリップアドバイザーの評価 2.0/5

Fernanda S トリップアドバイザー認証口コミ

While the location of this hotel in Akagera National Park is beautiful, our stay did not fully meet expectations. We experienced a delayed check-in, long waiting times for meals, and several room issues, including lack of air conditioning, no hot water, and cleanliness concerns. There also seemed to be some internal communication challenges among the staff. The full board arrangement was not clearly handled, and unfortunately, we missed dinner due to the room issues. Although we appreciated the apology, the compensation did not fully reflect the inconvenience. This property has great potential, and with better coordination, maintenance, and service consistency, it could offer a much stronger guest experience.

Very Disappointing Experience – Ruined First Impression of a Once-in-a-Lifetime Trip

トリップアドバイザーの評価 1.0/5

Alicia G トリップアドバイザー認証口コミ

ÑI had very high expectations for this hotel in Akagera National Park, especially given the location and the images shown on the website. Unfortunately, the reality was extremely disappointing and affected what was meant to be a once-in-a-lifetime trip. Check-in was unacceptable. Our official check-in time was 1:00 pm, yet we did not receive our room until 3:00 pm, with no proper explanation or proactive communication. While waiting for the room, we ordered lunch 30 minutes in advance, yet it took 1.5 hours for the food to arrive at our table. This level of delay is not acceptable, especially in a remote lodge where timing and logistics should be well managed. Once we finally got to the room, the problems continued: • The air conditioning was not working on our side of the building. • There was no hot water in our room, forcing us to shower in the neighboring room and then return to ours. • The room was not properly vacuumed, which is basic housekeeping. • Internal communication between staff was very poor, with different employees giving conflicting information. Despite having paid for full board, we were told we would be charged for the lunch we had while waiting for our room — an unpleasant and unnecessary discussion after everything that had already gone wrong. Because of the lack of hot water, we were unable to shower properly and had to skip dinner altogether, which was extremely frustrating. To make matters worse, at around 11:00 pm, staff came to our room to apologize — waking us up instead of respecting our rest. They also sent a fruit tray at 11:00 pm as compensation, which was far too late and not appropriate considering we had missed dinner and needed real food, not fruit. The photos on the website look beautiful, but the actual experience does not match what is advertised. This trip was meant to be something very special, and unfortunately, this hotel ruined our first impression of Akagera National Park. The location may be incredible, but service, organization, and guest care need serious improvement before this property can justify its reputation or price. I would not recommend this hotel until major operational and service issues are addressed.

Serene property

トリップアドバイザーの評価 5.0/5

6Anu トリップアドバイザー認証口コミ

Amazing stay with great views and delicious food. We had amazing relaxing holiday here. Staff was courteous and helpful to arrange vegeterian food for me.

Would highly recommend Akagera Game Lodge

トリップアドバイザーの評価 5.0/5

Clocky1 トリップアドバイザー認証口コミ

We’ve just returned from a six night stay at Akagera game Lodge and I can’t praise it enough. The staff were so helpful, friendly and nothing was too much bother. The food in the restaurant was incredible and we enjoyed a brilliant game drive seeing so many animals. I would highly recommend.. The only drawback was that it is difficult to return to the hotel after 6 pm due to the park closing, you can apply for a park escort back to the hotel but this has a cost associated. This is a restriction by the park, not the hotel.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 107 件のレビュー 9.8/10 ロケーション
  • 197 件のレビュー 9.1/10 客室
  • 262 件のレビュー 9.2/10 サービス
  • 186 件のレビュー 8/10 料理
  • 88 件のレビュー 9.4/10 設備
  • 59 件のレビュー 3.9/10 お値打ち度
  • 51 件のレビュー 8.5/10 清潔さ
  • 46 件のレビュー 8.5/10 朝食

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。