Enjoyed our stay in the hotel. Staff were fantastic but the room was cold on arrival and took too long to reach a reasonable temperature which meant our first night was very uncomfortable.

nice ,spacious rooms, pristine, convenient venue

5 star experience and room spotless and hotel unique. Staff great too amd breakfast amazing. Best bed I’ve ever slept in

Very professional and friendly staff

We thoroughly enjoyed our one night stay in the Gorge room recently. A wonderful spacious, quiet, comfortable room, with a balcony overlooking the water. Also, that was the best bed I have ever slept on! Felt like I was floating. Dinner at the restaurant below was delicious, one of the best meals out in Launceston. Thankyou to everyone for such a great experience.

Extremely comfortable king size bed. Great attention to detail, quality throughout room. Minor details (and I mean minor, as we thoroughly enjoyed our stay) would be reception is not clearly marked from the car park, the lighting over the shower is quite dark and the sink outlet wasn’t scrubbed clean (it was orange and had mold marks). However, everything else was superb! The bed, bedding and pillows were all so comfy. The staff were all friendly throughout the hotel.

I booked the Silo for one night only, based on our holiday plans, and I did regret we weren't staying there for longer. It was well-positioned and all amenities were fantastic. We would stay there again, and I would recommend it to others heading to Launceston. Also gotta love a hotel pup who lives in the reception area.

checking in was easy and the staff friendly

Stayed a night with the wife, room was nice, food was great and lots to choose from the bar.

Great reception staff , nothing a problem Went out of their way to help

Good accomodation, modern facilities, however dog smell in reception area.

Friendly helpful staff on check in and at the bar.

By far, one of the best hotels I’ve stayed. The hotel is rich in history and design. Modern, in a premium location. Rooms are sparkly clean and they provide everything you need to have a comfortable stay. Archie, the dog, is the cutest signature of this hotel! You can even take Archie for a walk. But the BEST asset this hotel has, is the staff. We had the fortune to be welcomed by Joe, the Manager on Duty, and his customer service skills and friendliness will definitely make you feel not just welcome, but special, unique! As well as Emma’s at Front Desk. Every person that works in this hotel should feel proud of their great contribution/ job as they make an amazing impact in every guest stay. Thank you so much! We definitely will love to stay with you in the future, when back in Launceston.

The hotel has an abundance of well appointed and very comfortable rooms. The staff are very professional and friendly. The bar/restaurant and in-house options, including movies etc, are fantastic. Can't fault anything, from parking to check out.

Stayed as an Accor Platinum member. Wasn't given an upgrade but did recieve a lovely bottle of wine/chocolates for my loyalty. We also were provided premium local tea and coffee The resort is positioned about a 10 min walk out of the town and is surrounded by a river/kids playground. There is also a automobile museum across the road. The beds were of a high standard and we all slept fantastic. The rooms were were very spacious with partial river views/carpark views. The technology was OK- chromecast enabled TV.. but unlimited free pay per view movies which was a great touch. The hotel has a dog Archie which lives at the hotel during the day. My daughter loved the ability to walk the dog and every time we left the hotel she came into the reception to say hello. The restaurant is good- we found the service at breakfast far better than the service at dinner. At dinner it seemed a bit formal for guests with young kids and we felt a bit out of place - would be nice if they paid a bit more attention to guests with children - however breakfast they certainly did with kids meals out first and supplying crayons/toys. Parking was easy and free outside the front of the property. We were also able to get a 4pm checkout as our flight was later- this was fantastic for us with 2 little children as we had a base for the (cold)day. Overall I'd recommend this property to stay at. Good room and good service.