Peppers Salt Resort & Spa Kingscliff 4 stars

Customer review rating (ALL Rating) 3.9/5 2,273 reviews

Peppers Salt Resort & Spa Kingscliff - Image 1
Peppers Salt Resort & Spa Kingscliff - Image 2
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Bells Boulevard, 2487 KINGSCLIFF, Australia

Description

Hotel extras

  • Peppers Salt Resort and Spa has a perfectly maintained tennis courts and equipment for hire.

  • Season Restaurant is the resort's signature onsite restaurant

  • The Spa At Salt is a world-class luxury spa with a range of health and wellness programmes

  • Swim, float, dip in the tropical swimming pool and lush lagoon pool with its own sandy beach

  • Our resort is only 15 minutes from Gold Coast Airport and under 90 minutes from Brisbane

Our accommodation(s)

Hotel location

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 KINGSCLIFF
Australia

GPS:-28.276106, 153.576589

Telephone
Fax +61 2 6674 7788

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cove Bar & Poolside Dining

Dine poolside with light meals and refreshments at Cove Bar & Poolside Dining. Choose from our Day Menu of fresh plates and snacks, or Dinner Menu with hearty meals, both available 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,273 reviews

TripAdvisor Rating  4.1/5  4,655 reviews

Customer review rating 1.5/5

Stephen P. Families - Confirmed reviews ALL

Positive feedback for the staff. Hotel was disappointing as it felt more like an air BNB rather than a hotel. No daily service, had to wash my own bath towels and take out the rubbish. The pressure of the shower was a dribble. Honestly it would not even take the sand off your feet. To say this is a 4 star hotel is exaggerating.

Dear Stephen P., Thank you for sharing your feedback regarding your recent stay. We appreciate your kind words about our staff, as they strive to provide excellent service. However, I regret to hear that our amenities did not meet your expectations. Please note that our hotel operates with a self-catering model, which may differ from traditional hotel experiences. Your comments regarding the shower pressure will be duly noted for future assessments. We value your insights and hope you will consider visiting us again. Best regards, Peppers Salt Resort & Spa Kingscliff

Customer review rating 5.0/5

Jessica W. Families - Confirmed reviews ALL

Peppers was a really lovely and relaxing (well as relaxing as can be with 2 kids) stay. The accompanying was spacious and comfortable. Looking out at the Contemplation Garden was very peaceful. The pool is fantastic with its beach style access and perfect for little kids. The staff were all friendly and ready to assist with any of our questions. On the last morning we had the buffet breakfast. It was delicious. A great assortment of things. Our kids favourite was definitely the automatic pancake maker with the self serve Nutella pump. We loved that Peppers was close to the beach and strip of restaurants. Thank you for a lovely. We will certainly be going back.

Dear Jessica W., Thank you for your wonderful review regarding your stay at Peppers Salt Resort & Spa Kingscliff. We are delighted to hear that you found your accommodation spacious and comfortable, as well as enjoying the peaceful views of the Contemplation Garden. It is great to know that the pool met the needs of your children and provided a fantastic experience for your family. We are particularly pleased that the buffet breakfast exceeded your expectations, especially the pancake maker, which has become a favorite for many of our younger guests. Our team strives to provide friendly and helpful service, and your recognition of their efforts is greatly appreciated. We look forward to welcoming you back for another lovely stay in the future. Best regards, Peppers Salt Resort & Spa Kingscliff

Customer review rating 4.5/5

Sean W. Families - Confirmed reviews ALL

the overall complex needs a lot of maintenance we stayed there several months ago and noticed that the same areas had not been attended to such as front entrance area tiles missing or broken the first impressions mean a lot

Dear Sean, Thank you for your kind words and for taking the time to share your feedback. We’re delighted you found your stay relaxing and that Kai provided exceptional service. We also appreciate your observations regarding maintenance, furniture, and WiFi—your comments help us prioritize improvements. We hope to welcome you back soon for an even better experience. Warm regards, Manager On Duty

Customer review rating 0.5/5

David S. Families - Confirmed reviews ALL

Gold member benefits , I did not get any of them , consistent answer to all my gold benefits was always “ sorry to busy”

Dear David, We sincerely apologize for the disappointing experience you had during your stay, particularly regarding your Gold member benefits and room preferences. This is not the standard we aim to provide, and we are very sorry for the inconvenience and frustration caused. Your feedback has been shared with our team to ensure these issues are addressed immediately. We truly hope to have the opportunity to restore your confidence in us in the future. Warm regards, Manager On Duty

Customer review rating 0.5/5

David R. Families - Confirmed reviews ALL

We stayed at Peppers Kingscliff a few years ago and loved it, so we decided to come back. We were very disappointed this time and will not be returning. From the time we arrived to the time we left there were problems including: 1. One staff member at the front desk in the middle of the day for checkin with a long queue. 2. Our room was at the end of a corridor with a bad smell, carpet in the corridor not vacuumed. 3. Aircon leaking and dripping water all over the floor. 4. Wooden floor boards , couch and living area totally worn and tired. Wooden floor boards lifting and have not been repaired. Sink in bathroom chipped, which is dangerous for kids. Couch was dirty and we ask for a bed sheet to put over it. Bathrooms worn and tired. 5. Room cleaning late in the day at inconvenient times. 6. Front door was half painted and there was a big hole in the ceiling above the entrance to our room. 7. Door stops to our interleading rooms kept being removed. This was very inconvenient and we had to ask multiple times for them to remain in place for the duration of our stay. The fact the rooms are not owned by Peppers is a fundamental flaw to the business model. How can you maintain a level of service if you don’t have control of maintenance and spend to up keep the properties?

Dear David, Thank you for taking the time to share your feedback. We are very sorry to hear that your recent stay did not meet your expectations, especially given your positive experience with us previously. Please accept our sincere apologies for the issues you encountered with staffing, room condition, maintenance, and cleanliness. Your comments have been shared with our management and relevant teams, as they highlight areas that require immediate attention. We regret that we were unable to provide the level of service you rightfully expected and appreciate you bringing these concerns to our attention. Kind regards, Manager On Duty

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Other web-users rate our hotel

  • 636 reviews 9.3/10 Location
  • 1,455 reviews 5/10 Room
  • 1,006 reviews 5.2/10 Service
  • 22 reviews 4.7/10 WiFi
  • 556 reviews 3.4/10 Cleanliness
  • 535 reviews 8.3/10 Pool
  • 518 reviews 5.1/10 Amenities
  • 514 reviews 5.1/10 Comfort

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