Mantra Tullamarine

MIXED

Perfect friendly staff and clean comfortable rooms!

I stay at this hotel because of the on site restaurant & bar. Unfortunately it wasn't advertised that it was closed. No mini bar either. Not happy.

Having been told on arrival that my prebooked 4th of January was cancelled was not a very good start. No restaurant so no breakfast. was given 2 coffee sachets and some sugar and milk and that was it. Shower was hot but a very strange arrnagement to get into and the toilet is too close for an older person who stand without banging their head on the shower screen door.

It took three phone calls before the shuttle arrived, so 45 minutes waiting at the shuttle stop at Tullamarine. On arrival at the hotel the restaurant was permanently closed, so no dinner after flying all day and only a very light lunch. I had to take the lift down to reception to ask if I could use the room telephone as reception had pressed “answer”(obviously by mistake as I could hear two voices in the background talking) but not hung up, so I could not call them again. The two pillows were flat and rock hard, so even though the bed was comfortable, I just could not sleep. I would read a bit and try again, but those hard pillows would not allow me to fall asleep. The rooms had been stripped of everything except bath gel, shampoo and the kettle, ready to become a COVID hotel the next day. I was given a cardboard cup and tea bags upon check in to take up to the room. Television was only basic free-to-air channels, no cable at all. I pity the people who have to isolate in this hotel for fourteen days! I do not recommend this hotel. It has put me right off booking any Mantra hotel in the future. If the pillows had been half decent and I had been able to sleep, I might have scored 5.

Room great, personal at desk great, but was not told when booking that no meals or room service was available. No shops around to get good so had to wait till next morning at airport for a feed. Other wise no problem at all

I asked some questions about the requirements to be covid-19 safe and what the state currently expected, the staff where more than helpful with what was required. They where very knowledgeable. The room was very clean and tidy too.

Wonderful hospitality very welcoming staff and helpful. Beautiful location with open area with plenty of parking

Pleasant

Perfect for what we needed to fly out next morning

Alex welcomed us back to the Mantra. His assistance & service was exemplary, making our stay seem less & pleasant!

Clean rooms.

Two overnight stays while in transit. Rooms were in excellent condition and comfortable.

Reception staff friendly and helpful. Room clean and comfortable. Car parking did not work so well after hours. Understand post COVID difficulties - but would have appreciated some sort of breakfast

Friendly staff, great spa bath, relaxing.