Mantra Trilogy Cairns

Customer review rating (ALL Rating) 3.9/5 2,283 reviews

101 105 Esplanade, 4870 CAIRNS, Australia

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Restaurants, IGA, Hair salon, massage and more within walking distance

  • Room classes avail from Hotels to large 3 bed apartments

  • Proximity to the new Cairns Aquarium & all Cairns has to offer

  • Close to the Convention Centre and business district

ALLSAFE approved hotel

Hotel location

Mantra Trilogy Cairns

101 105 Esplanade
4870 CAIRNS
Australia

GPS:-16.918636, 145.775751

Telephone +61 7 4080 8000

Fax +61 7 4080 8001

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi

Our accommodation(s)

Designed for maximum comfort, Mantra Trilogy's hotel rooms and apartments let you keep your cool with roomy surrounds, air-conditioning and ceiling fans. Our Cairns apartments have fully equipped kitchen and laundry facilities as well as a separate dining area and spacious balconies with breathtaking ocean views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,283 reviews

TripAdvisor Rating  3.5/5  2,858 reviews

Felt dissatisfied after my stay

Customer review rating 2.0/5

Keisha Families - Confirmed reviews ALL

The first room had bugs and what looked like blood stained on one pillow. Reception was kind enough to move us into another room which was very clean and nice. I extended my stay for another night and then was told the payment had been accidentally credited back into my account which meant I had go to Reception and make a new payment which left me $350 out of pocket. I would have been ok if the credit went back into my account immediately but it's been 5 days and I still haven't received the credit back. I also find the hotel to be incredibly expensive for a non 5 star hotel.

Dear Keisha, Thank you for taking the time to tell us about your experience at the Mantra Trilogy Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry to read about your poor experience. I understand your frustration and I apologies that the hold kept being frozen in your account 5 days after check out. At Mantra Trilogy, we release all bonds within 24h after check out and once done, it is on the hand of your bank to process further. Unfortunately we are not able to fasten this process as it is not in our control. We do have to take further room night payment/hold if our guests extend their stay as we need to make sure the money is available in the guest's account. Nothing against you and simply a security policy for most hotels. I believe that when you came to Reception we explained that the payment for your past nights has been processed and we only took the further 1x night hold on your card for the extension. I am sorry that this has caused any inconvenience but we only did what our policy tell us to do so. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Margaux Bertolini Front Office Manager

Great location, friendly desk staff

Customer review rating 4.5/5

Sally D. Friends - Confirmed reviews ALL

We enjoyed our brief stay at Mantra Trilogy very much. Staff were friendly and efficient and made check in very easy. Request of 2 single beds was confirmed at check in. Rooms were comfy as were beds and pillows. Outside deck is tiny and definitely just fits 2. View of Esplanade and goings on below was fun and action packed. A great place to stay.

Dear Sally, Thank you for your great review. We are glad that you enjoyed every aspect of your stay with us and hope to see you again in the near future. Regards, Margaux Bertolini Front Office Manager

Great locarion

Customer review rating 4.5/5

Jle Families - Confirmed reviews ALL

Reception was great, quick book in and out. Room was clean and comfortable.

Dear Jane, Thank you for your great review. We are pleased to read that you had an amazing stay at Mantra Trilogy. Regards, Margaux Bertolini Front Office Manager

Great location, great room

Customer review rating 3.5/5

Wade H. Couples - Confirmed reviews ALL

The gym needs a couple more weights or equipment. Finding a park that I didn’t have to pay for was a nightmare. Other then that great service / staff. Room was amazing, location was perfect 👍

Dear Wade, Thank you for your feedback. We have noted your suggestion regarding the gym and will pass on to our Management. We are glad that you had a nice stay. Regards, Margaux Bertolini Front Office Manager

Great spot

Customer review rating 5.0/5

Mick Couples - Confirmed reviews ALL

Absolutely stunning views, great location. Unit was clean. spacious and well appointed. The staff were fantastic, so much to like about this place but the best thing I can stay is we booked to come back after a visit to Lucinda and Townsville.

Dear Mick, Thank you for your great review! It is a pleasure to read that you have enjoyed your recent stay. We hope to welcome you again soon, Regards, Margaux Bertolini Front Office Manager

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Other web-users rate our hotel

  • 1,095 reviews 8.4/10 Location
  • 1,742 reviews 5.3/10 Room
  • 1,086 reviews 7.6/10 Service
  • 136 reviews 3.8/10 WiFi
  • 781 reviews 3.4/10 Cleanliness
  • 662 reviews 4.8/10 Comfort
  • 397 reviews 3.7/10 Amenities
  • 226 reviews 4.4/10 Value

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