Mantra Sun City Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.2/5 1,082 reviews

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Description

Hotel extras

  • Large apartment style accommodation - perfect for big groups

  • Pools, sauna, and steam room to help you cool down or warm up

  • Waterslides into the pools for fun and adventure

  • Three distinct swimming pools (indoor and outdoor)

  • 25-minute drive from local theme parks

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 38 / 409 sq ft
  • Bedding 1 x Joinable bed(s)
  • Most of the accommodation: Balcony

Hotel location

Mantra Sun City Surfers Paradise

3400 Gold Coast Highway
4217 SURFERS PARADISE
Australia

GPS:-27.992667, 153.428728

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

KOASTAL KITCHEN

The doors to Koastal Kitchen are open for breakfast daily. Fast, great value meals to start the day and all made from fresh local ingredients in the Kitchen. The sun, the surf, the shopping, the excitement, it builds an appetite!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,082 reviews

Customer review rating 2.0/5

Kathryn W. Friends - Confirmed reviews ALL

Everything was lively except no hot water in the shower. After letting reception know 3 times there was no offer of moving rooms. We washed in the basins for 4 days.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear you found the apartment lively and we also appreciate you recognising the manager on duty at check out! We sincerely regret the frustration you experienced regarding the hot water in the shower. Following your comments, our team thoroughly investigated the apartment and confirmed that the hot water system was operating correctly during your stay. The hot water was available immediately from the other taps, while the shower can take slightly longer to heat due to its distance from the hot water system, typically less than 40 seconds. We apologise that this was not clearly communicated to you during your stay, and we understand how inconvenient this situation must have felt. Your feedback has been shared with our team to ensure we provide clearer guidance and more proactive assistance to guests in the future. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more comfortable experience. Kind regards, Mantra Sun City Team

Customer review rating 4.5/5

Chad S. Families - Confirmed reviews ALL

We are extremely happy and satisfied with our 8 days stay in Sun City. Friendly and accommodating staff, they are very patient with us and with our request in moving us to a room with sun. So Grateful for that. The rooms are clean, lovely and has beautiful view, well located, slides a bit rough but we love the spring and spa pool inside and outside. My son didn't want to go home. Good that the hotel has lifeguards for the slides which made us feel safe. Overall, we had a wonderful time at Sun City.

Dear Guest, Thank you for sharing your wonderful feedback! We are absolutely delighted to hear that you and your family had such an enjoyable 8 day stay with us at Sun City. It is especially pleasing to know that our team was able to assist with your room request and help make your stay more comfortable. Your kind words about our friendly and accommodating staff truly mean a lot and we will be sure to share your appreciation with the team members who were on duty during 20–21 April. We are also happy to hear that you enjoyed the clean rooms, beautiful views, spa pools and the overall resort facilities. It’s wonderful to know your son had such a great time that he didn’t want to leave! Guest safety is very important to us, so we are glad the presence of our lifeguards gave your family peace of mind while enjoying the slides. Thank you once again for choosing to stay with us and for taking the time to share your experience. We truly appreciate your support and look forward to welcoming you and your family back for another memorable stay in the future. Warm regards, Mantra Sun City Team

Customer review rating 3.5/5

Alicia N. Solo - Confirmed reviews ALL

The staff were all welcoming and friendly. Check in was easy and without hassles. Facilities are beautiful and well maintained. My unit was adequate for my needs. I appreciated that I was able to do my washing and tumble dry it, that was a lovely surprise. Bedroom was comfortable but there was know duvet on the bed, only under and top sheet. The one blanket was not fresh and smelled like sweat, so did the decorative pillows. Breakfast was delicious and more than I could eat. A nice variety as well. The coffee was awful. On my last day arrived in the restaurant to find no clean tables. I cleared my own table and wiped it down. Overall this could be a really good stay except for the hygiene issues.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us! We are pleased to hear that you found our staff welcoming and friendly and that your check-in experience was smooth and hassle-free. It is also wonderful to know that you enjoyed the facilities, breakfast variety and the convenience of the in-room laundry amenities. At the same time, we sincerely apologise for the shortcomings you experienced regarding the bedding hygiene and cleanliness on your final day. This is certainly not the standard we aim to provide. Your comments regarding the blanket, decorative pillows and table cleanliness have been shared with our teams for immediate attention and improvement. We also appreciate your feedback about the coffee and bedding setup, as this helps us identify areas where we can enhance our guest experience. Thank you once again for your honest review. We value your feedback greatly and hope to have the opportunity to welcome you back for a much-improved stay in the future. Warm regards, Mantra Sun City Team

Customer review rating 3.0/5

Man K. C. Families - Confirmed reviews ALL

Location is excellent, few minutes walk from surfer paradise and right next to the beach. Apartment size is spacious and all required facilities available from gym, pool, sauna and so on. That said it is not for luxury and decoration of it’s apartments as well as the furniture could bring extra comfort and pleasant.

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay with us and thank you for your loyalty as a Gold member! We are pleased to hear that you enjoyed our excellent location, spacious apartment layout and the range of facilities available. It is also wonderful to know that you found our team professional, helpful and welcoming throughout your stay. We appreciate your constructive comments regarding the condition of the apartment furnishings, wallpaper and maintenance concerns. Your feedback has been shared with our teams as we continue working to improve the comfort and presentation of our apartments. Regarding your comments about the room upgrade, we would like to kindly clarify that you were allocated our highest room category, the 3 Bedroom Ocean Apartment and unfortunately, we do not have a higher room type available for further upgrade. We do apologise that this was not communicated more clearly during your stay. We also appreciate your feedback regarding the welcome amenity and food variety and these comments have been noted for internal review. Thank you once again for your valuable feedback and for recognising our team’s service. We hope to welcome you back again in the future for another enjoyable stay. Warm regards, Mantra Sun City Team

Customer review rating 4.0/5

Zoe G. Friends - Confirmed reviews ALL

Could of been cleaner, gym need more equipment and a better mat

Dear Guest, Thank you for sharing your feedback with us! We are pleased to hear that you found our property well located. However, we sincerely apologise that aspects of your stay did not meet your expectations. Your comments regarding the cleanliness of the facilities and the unusual smell in the laundry area have been noted and shared with our teams for immediate attention. We also appreciate your feedback about the gym equipment and mats, as we are always looking for ways to improve our guest facilities and overall experience. We regret the confusion regarding the bedding arrangement and understand how disappointing this must have been. We would like to kindly advise that guests are welcome to request split beds prior to arrival or during their stay, subject to availability. Our team will always do their best to accommodate bedding preferences to ensure a more comfortable experience. Thank you again for your honest feedback. It is valuable in helping us identify areas where we can improve, and we hope to have the opportunity to provide you with a better experience in the future. Warm regards, Mantra Sun City Team

Other web-users rate our hotel

  • 678 reviews 9.4/10 Location
  • 1,032 reviews 6.8/10 Room
  • 617 reviews 7.4/10 Service
  • 31 reviews 5.6/10 WiFi
  • 376 reviews 8.9/10 Pool
  • 373 reviews 5.3/10 Cleanliness
  • 149 reviews 6.7/10 Breakfast
  • 95 reviews 7.3/10 Wellness Area

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