Mantra Sun City Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.2/5 1,267 reviews

Mantra Sun City Surfers Paradise - Image 1
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3400 Gold Coast Highway, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Large apartment style accommodation - perfect for big groups

  • Pools, sauna, and steam room to help you cool down or warm up

  • Waterslides into the pools for fun and adventure

  • Three distinct swimming pools (indoor and outdoor)

  • 25-minute drive from local theme parks

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 38 m² / 409 sq ft
  • Bedding 1 x Joinable bed(s)
  • Most of the accommodation: Balcony

Hotel location

Mantra Sun City Surfers Paradise

3400 Gold Coast Highway
4217 SURFERS PARADISE
Australia

GPS:-27.992667, 153.428728

Telephone
Fax +61 7 5584 6666

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

KOASTAL KITCHEN

The doors to Koastal Kitchen are open for breakfast daily. Fast, great value meals to start the day and all made from fresh local ingredients in the Kitchen. The sun, the surf, the shopping, the excitement, it builds an appetite!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,267 reviews

TripAdvisor Rating  4.0/5  3,226 reviews

Great location and stay

Customer review rating 5.0/5

Lily Couples - Confirmed reviews ALL

We love it!! Staff were very nice and welcoming

Dear Lily D., We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Don’t go for the slides

TripAdvisor rating 2.0/5

Colin S TripAdvisor review

We picked Suncity due to the proximity to the beach and so that our kids could enjoy the water slides. Proximity to the beach is great but everything else not so great. Service was average, the rooms and common areas including the buffet breakfast restaurant are all a little run down and require maintenance (it’s an old building). Holes in the walls in our two bedroom apartment, paint peeling of the doors. Loose foot thresholds on the balcony (the list goes on). The water slides were dangerous. My son copped a nasty bruise to his temple (he was using the slide properly). The life guard told us this happens a few times daily and the slides are dangerous. There was also confusion around our booking, a glitch in the booking app and confirmation with the hotel. In the end Mantra honoured our booking but we had to explain it to three seperate services people at three different times (it became frustrating). Meriton are building a high rise next door. 6.30am commercial level construction noise. Also some confusion around check out time. All and all it was ok but not really worth the price tag.

Good location but room was VERY rundown

TripAdvisor rating 2.0/5

Laura A TripAdvisor review

We stayed 4 nights in room 1801 at the Mantra Suncity hotel, upon arrival staff were lovely and helpful. The apartment itself was an absolute disaster, it is so unbelievably rundown, there were plastered patches all throughout (un-sanded and un-painted) the carpet was old and smelt funky, the lounge was old and had holes all through it. The oven hadn’t been cleaned and there had been aluminium foil placed over the bottom tray that was baked in something burnt so when we turned the oven on the place smelled like something was burning! The dust was think everywhere, there was a detached broken sliding wooden door just leaning on another wooden door. There was a broken cupboard in the bathroom and the exhaust fans were covered in an inch of dust, the ensuite’s door didn’t shut properly and there were no locks on either bathroom (the locks had been removed) there were stains all over all the walls, even the random bible you get in a drawer was broken… The whole apartment was a dumpster fire and it’s a shame because the hotel itself was lovely and breakfast was great and staff were always very helpful. Oh and the pillows were very comfortable. Don’t stay in room 1801 because it was not worth the money and it needs some serious TLC and a proper clean.

The best location and the best service

Customer review rating 5.0/5

Selvea G. Couples - Confirmed reviews ALL

I will definitely book again

Dear Selvea G., We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good and enjoyable stay

Customer review rating 4.0/5

Anthony B. Families - Confirmed reviews ALL

Overall our stay was really good. Nice big space even though 1-bdr. In house "beach" was great for our kids (awesome actually). Ocean view unfortunately didn't face the fireworks side and we had a big construction building site Infront with cranes :(. Bistro was inconsistent. One day really nice and other days not so much... Additional pays for fresh towels. Tight car parking spaces in the basement.

Dear Anthony B., We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 667 reviews 9.4/10 Location
  • 1,103 reviews 6.6/10 Room
  • 627 reviews 7.3/10 Service
  • 44 reviews 4.7/10 WiFi
  • 415 reviews 8.8/10 Pool
  • 410 reviews 4.7/10 Cleanliness
  • 169 reviews 4.7/10 Breakfast
  • 145 reviews 3.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.