Mantra Hervey Bay 4 stars

Customer review rating (ALL Rating) 4.2/5 1,718 reviews

Mantra Hervey Bay - Image 1
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Buccaneer Drive, 4655 URANGAN HERVEY BAY, Australia

Description

Hotel extras

  • Experience the ultimate luxury as you enjoy the heated lagoon-style outdoor pool

  • Delicious dining options are just metres away from Mantra Hervey Bay's doorstep

  • Perfectly located within steps from the marina where tours depart regularly

  • Parking while on holiday can be expensive and a hassle, which is why we offer free parking

  • Our apartments boast a wonderful view of the marina or resort ground

Our accommodation(s)

Hotel location

Mantra Hervey Bay

Buccaneer Drive
4655 URANGAN HERVEY BAY
Australia

GPS:-25.292685, 152.909149

Telephone
Fax +61 7 4197 8222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Mantra Hervey Bay is the best place to splash out and soak up the luxury of a heated lagoon-style outdoor pool complete with decked bridge. We also have two BBQ and dining areas around the pool for guest use.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,718 reviews

Customer review rating 1.5/5

Michael H. Couples - Confirmed reviews ALL

Nice view over the harbour, but overall impression is that the hotel is old, worn and outdated with dark rooms.

Thank you for your review. We’re thrilled you loved the view, but we are sorry to hear the room felt dated and dim. We take your comments regarding the property's condition seriously as we plan for future updates. Your comfort is our priority, and we hope to have the chance to provide you with a much-improved experience next time Kind Regards, Amber Cordingley Assistant Manager

Customer review rating 1.5/5

Ray H. Couples - Confirmed reviews ALL

Great views outside the room however furniture was tired and very uncomfortable - bathroom very undesirable smell which got worse every day. This was reported to the customer service team, and they sent someone up to have a look. The maintenance guy put some solution down the drain but did not work and the smell became unbearable. Reported again the next day and no follow up had to remind Customer Service and then they finally arranged for another maintenance guy to inspect. He said there is no way you should be staying in this room - I will check if the team can move you. We left for dinner that night and the girl on the counter said oh yes we forgot to contact you - we have arranged a replacement room for you????? This was our last night and then when we returned from dinner the girls at the counter just ignored us and continued to put pamphlets together - we were standing there for quite some time. After we finally establish their attention, they finally gave us our new room key. The new room was in much better condition and smelt much better - but all too late the damage had been done. Not a nice experience.

Thank you for your feedback. We are pleased you enjoyed the views and that our second room met your expectations, though we sincerely apologize for the delay in moving you and for the lapse in communication at our front desk. This does not reflect the high level of service our team is typically known for. We have addressed the maintenance and service concerns internally to ensure this remains an isolated incident. We appreciate your patience and your comments Kind Regards, Amber Cordingley Assistant Manager

Customer review rating 3.0/5

Michael D. Business - Confirmed reviews ALL

Everything was great including attending the 5pm drinks. But if I get another room with a widow above the bed like 121 T2 I'll have to ask for it to be changed as I can't sleep with that amount of light in the room unfortunately I was awake and tossing and turning therefore I was not rested the next day.

Thank you for your feedback! It is great to hear you enjoyed the location and our 5 p.m. Members drinks—those are always a guest favorite. We appreciate your note regarding the natural light in Room 121. While many guests enjoy the extra brightness that window provides, we understand that sleep preferences vary. For your next stay, please feel free to request a room without that specific feature, and our team will try to accommodate you to ensure you are well-rested. We look forward to welcoming you back again soon. Kind Regards, Amber Cordingley Assistant Manager

Customer review rating 5.0/5

Paul C. Business - Confirmed reviews ALL

The place looks a bit rundown. Gates didn’t open to the pool but yet people came through when we were told not to use it.

We would like to clarify that while the pool gate is generally restricted to maintenance access, we do prioritize it for guests with mobility needs to ensure everyone can enjoy our facilities. We apologize for any confusion or frustration this caused during your stay. Feedback like yours is essential as we plan future updates and improvements. Kind Regards, Amber Cordingley Assistant Manager

Customer review rating 4.0/5

Paul W. K. Couples - Confirmed reviews ALL

This was a week to take a breath out of the daily grind in a place that we both like. Having been to the Bay and the Island several times over the years we didn't need to see sights. The Mantra was convenient and comfortable and the room was very clean and functional. The staff were pleasant and helpful nd the convenient restaurants nearby were up to par with their counterparts in other tourist spots . Parking was a bit of a battle if you ventured out at night as there were obviously more cars than secure parking spots. overall we were happy with the property and would gladly return.

Thank you so much for your kind review! It’s wonderful to hear that our property provided the perfect setting for you to take a breath and escape the daily grind. I’m delighted that you found the room clean and functional, and I will be sure to pass your compliments along to our staff—they truly strive to be as helpful as possible. I also appreciate your feedback regarding the parking. I know it can be a bit of a challenge when the property is busy at night, and we are constantly looking for ways to improve that experience for our guests. We can’t wait to welcome you back the next time you need a relaxing stay in the Bay! Amber Cordingley Assistant Manager

Other web-users rate our hotel

  • 1,006 reviews 9.2/10 Location
  • 1,634 reviews 6.2/10 Room
  • 824 reviews 8.6/10 Service
  • 69 reviews 2.5/10 WiFi
  • 567 reviews 4.8/10 Comfort
  • 526 reviews 5.3/10 Cleanliness
  • 383 reviews 3.1/10 Amenities
  • 291 reviews 3.6/10 Vibe

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