Mantra on Salt Beach Kingscliff 4 stars

Customer review rating (ALL Rating) 4.1/5 2,578 reviews

Mantra on Salt Beach Kingscliff - Image 1
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Gunnamatta Avenue, 2487 KINGSCLIFF, Australia

Description

Hotel extras

  • Season restaurant provides the perfect venue to feast on organic and fresh local produce

  • Escape from the outside world and indulge in a truly blissful experience at The Spa at Salt

  • A short distance away, Salt Village is bursting with restaurants and is the hub of Kingscliff

  • Explore the stunning Tweed coast by renting a bike and cycling along its numerous scenic paths

  • Mantra on Salt Beach has two perfectly maintained tennis courts and equipment for hire

Our accommodation(s)

Hotel location

Mantra on Salt Beach Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Australia

GPS:-28.277662, 153.577553

Telephone
Fax +61 2 6670 5111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,578 reviews

TripAdvisor Rating  4.1/5  4,642 reviews

Customer review rating 3.0/5

Denise H. Couples - Confirmed reviews ALL

Despite hotel not appearing to be busy at all, had to wait 2 hours for room to be ready (I appreciate we arrived before the 2pm check in time). Decor beginning to look tired and in need of some paint (scuff marks on walls etc); bathroom clean but dated & dark. Had to ask about parking - this was not information that was offered at check in. No information given re where or how to get breakfast, so each day we went to a café round the corner (we were later told by friends that there was a special offer on that weekend for in house breakfast!!).

Dear Denise, Thank you for your review. We appreciate you leaving us your comments about what made your stay enjoyable and also some to help us to improve. We certainly hope to see you again sometime! Sincerely, Sam, Assistant Manager

Customer review rating 4.5/5

Kevin C. Couples - Confirmed reviews ALL

We enjoyed our time once again. However there were two points that we think need attention. One we found that our bed needed a doona. The one light blanket is not enough for winter. Secondly we were disappointed that the bar was not opened. I know it's the off season but maybe it could have been staffed for a couple of hours. No more negatives because I've stayed in six Accor hotels since Oct and Seasons restaurant's breakfast is one of the best. Well done chefs.

Dear Kevin, Thank you for taking the time to share your recent experience, kind words and general concerns with us. It was a pleasure to have you as our guest during recent stay at Salt and we look forward to welcoming you back again soon! Kind regards, Sam, Assistant Manager

Customer review rating 4.0/5

Allyson S. Couples - Confirmed reviews ALL

Apartment was clean though a little small. Ok for overnight stay. Grounds were lovely. Reception staff wasn’t great. He hadn’t activated our key cards so we were stuck at the point where you tap card for access into underground parking. Had to do difficult reverse back up.

Dear Allyson, Thank you for your review. We appreciate you leaving us your comments about what made your stay enjoyable and also some to help us to improve. We certainly hope to see you again sometime! Kind Regards, Abbey, Front Office Team Leader

Customer review rating 0.5/5

Deborah C. Couples - Confirmed reviews ALL

Unclean kitchen utensils and inadequate appliances. Plumbing issues.

Dear Deborah, Thank you for sharing your concerns with us. I apologize we have let you down on this occasion. I will be sure to follow up your comments regarding the team and service, as we aim for much higher. Although you have left feeling that you would not return, please don't hesitate to reach out should you change your mind. Our team would love to prove that we can create a much better stay for our guests. Sincerely, Sam, Assistant Manager

Customer review rating 2.5/5

Jaz T. Solo - Confirmed reviews ALL

When I arrived, he asked how I was and I said I was feeling unwell and he replied “so you’ve come here to give it to all of us” .. this shameful and insensitive comment was horrible to receive. It elicited shame for me in booking a room to rest and heal… I thought that’s what hotels were for? A safe place for all who need rest and recover if they are travelling and need a room.. This behaviour was completely unprofessional and unacceptable. You shouldn’t be in a customer facing role if you are going to be so unaware and insensitive.

Good morning Jasmin, Thank you for your feedback and we are working through our current procedures to ensure this does not occur again. our aim is to deliver true hospitality and something we strive to achieve. I believe we have fallen short in this situation and apologise for this; I have attempted to contact you via email and phone and would appreciate the opportunity to discuss this experience with you. Kind regards Tiffany, EAM rooms

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Other web-users rate our hotel

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  • 306 reviews 5.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.