Mantra on Murray Perth

Quick easy check in and out a must, quick food delivery. The only down side was the room was way to hot on arrival.

Great hotel great location friendly service great breakfast great value

The front desk staff that I spoke to were not overly personable, coming across like they'd much rather be at home than assisting customers checking and fixing faulty plastic door swipes. The hallways on L5 were very tacky with stained carpets, knocks and dints on the walls, etc. This extended through to the room with a 1" strip of carpet missing from along the edge of the room, dirty cutlery and crockery and a soap dish which was almost falling off the wall. It is the small things that would make this hotel a much nicer experience: - Proper facilities cleaning and maintenance! - A TV which allows one to stream video content to it - Providing unlimited wi-fi (surely in today's world we're past charging for internet...) - Having a few dedicated 15-min parking spots outside the hotel which can be utilised for check-in (I did 4 laps of the block before having to park illegally) In saying this, the hotel was well positioned in the CBD with plenty of eateries within walking distance. The range of food downstairs was good and the caesar salad was great. And what isn't to love about happy hour at the bar!

Loved the central location to everything, super friendly front desk staff and room sizes were generous and all this for a great rate too. The kitchenette was perfect to be able to have basic meals in the room and provided a sitting area that most other standard hotel rooms don’t offer. Will 100% be returning next time I’m in Perth. Thank you Mantra on Murray staff you were awesome!!

There was a fire alarm and evacuation during our stay. Apparently the fire alarm on our level was activated. The alarm went for some time (5 minutes?) before an announcement was made to evacuate. There were no wardens on the fire escapes, no wardens directing people to the hotel exit points, no wardens directing people to muster points, and no head counts done. It appeared that your staff were completely untrained, and there were zero people from your staff providing information or reassurance. I don’t know if staff knocked on doors to ensure that everyone was out, but I doubt it. We were a party in four rooms, and no one had a different experience to us. You need to establish proper procedures to cope with these situations, and if you already have them, provide serious training to your staff to ensure it’s implemented. It was a shameful response.

Unfriendly reception staff my whole stay!

Friendly

The staff were considerate and very helpful , especially the desk staff who helped us out on several occasions. We would gladly stay there again!

Reception staff were generally OK, few needed more customer relations training. Eg- On Thursday the 19th, requested a small tissue pack due to the virus in Australia. Comment made by the male staff member was "we don't give handouts". Could have been more polite. Overall it was good.

We came to the theatre and to do some shopping. The Mantra is just around the corner from His Majesties theatre and a stroll to all the main shops

We had an unfortunate arrival to Perth and had to book the Mantra on Murray very last minute, and the staff were so lovely and accommodating to us. The location was wonderful and we would happily stay here again. Thankyou.

Centrally located to everything. Our apartment was unserviced so I cannot rate the cleanliness. Staff friendly especially Maria.

Not bad

I have stayed here previously. Both times staff have been friendly and helpful. I would not hesitate to stay here again. I highly rate and recommend this motel. Good food, good atmosphere, very clean and great staff. What more do you want?

We really enjoyed our stay. The staff were very friendly and helpful. Upon check-in the baby cot we had requested was already setup in the room as well as the sofa bed having been made up. The hotel is in a very central location with all major facilities nearby. The only drawback we had was that work was being done in the room next door (incl. drilling) and we were given no warning about it. There was also nothing available to wash dishes with.