BreakFree Grand Pacific Caloundra 4 stars

Customer review rating (ALL Rating) 4.3/5 872 reviews

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Description

Hotel extras

  • Make a splash in the lagoon pool and spas, overlooking the waterway of Pumicestone Passage

  • Visit the tour desk to find out about all the great activities to do and sights to see nearby

  • We have a BBQ area to cook up a storm after a day out exploring, or a day spent by pool

  • Perfectly positioned with water views, nearby dining, all just 50 metres from Bulcock beach

  • If you want to maintain your fitness routine while you're away there's a gym onsite

Our accommodation(s)

Hotel location

BreakFree Grand Pacific Caloundra

100 Bulcock Street
4551 CALOUNDRA
Australia

GPS:-26.804815, 153.129495

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Take in the sunshine and views of Pumicestone Passage from a poolside deck chair or take a dip in the heated pool or spa. There's also a sauna onsite for guests to enjoy

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  872 reviews

TripAdvisor Rating  4.0/5  1,485 reviews

Overnight stay

Customer review rating 4.5/5

Susan Couples - Confirmed reviews ALL

We have stayed here a few times. We love the location as we can park the car and not have to get back in the car until the day we leave. During this quick overnight stay, we were well informed regarding the pool and bbq area closure due to upgrades, which also affected our access to the Esplanade. As our stay was in winter, the pool closure was not an issue. The staff are always friendly and keen to assist in anyway

Reasonable stay

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

We found the bed and the lounge quite second grade

Customer review rating 2.0/5

Joe M. Solo - Confirmed reviews ALL

I wanted to share some feedback regarding my recent stay at your hotel. Firstly, I want to thank you for your email outlining the works being done, although I received it after I had already checked out. Had I known about the early morning drilling on Monday, I would have reconsidered my stay. I felt a little cheated. Waking ip at 8am on holidays- hmmm, no. As a frequent traveler to Caloundra to visit my daughter and grandson, I have stayed in many apartments and hotels in the area over the years. I felt that the prices during my recent visit did not align with the quality of the room and its surroundings. While I understand that there may have been holiday price loading, I believe there is room for improvement in terms of value for money. On a more positive note, I must commend your exceptional staff. I had a staff member who showed me around the premises for the duration of my stay, and despite the chaos, it turned out to be quite an adventure, only someone like me can see the humour in that. The dedication and service provided by the staff truly stood out for me, brilliant. They would be working overtime with helping everyone whose lost trying to work out how to get to reception or the front street. However, I feel that the rooms are in need of refurbishment as they appeared tired and did not match the pricing compared to other accommodations in the area. I believe that updating the rooms to reflect the quality your establishment aims to provide would greatly enhance the overall guest experience. Thank you for taking the time to consider my feedback. I value your attention to detail and commitment to providing a memorable stay for all guests. Joe M.

Hi Joe, Thank you for taking the time to tell us about your experience at our resort. Reading through your comments I'm so appreciative you took the time to detail your feedback. Prior to guests checking in our team call everyone to ensure they know about the pool works. Most of the time when guests make bookings through Agoda their contact details don't sync through to our system, and unfortunately this was the case for your booking. With these bookings we alert our Head Office, who then contact the booking agents (Agoda) to make contact with the guests. A tedious process however one that must be followed due to our processes around third-party agent bookings. I apologise this notice wasn't received until after your stay. Your feedback regarding the room standard is understandable also, at the moment we are battling a discrepancy with rate and room standard with some of our units. As their all individually owned not all of the look the same with owners investing money to enhance and upgrade. As the managing agents we have control over minor upgrades, however interior/furnishings/larger maintenance items are controlled by the owner. We are very actively working with those owners to get units to the standard they should be. With the ever-evolving supply and demand of travellers, expectations are higher and we need to ensure we are on that journey to improve to match said expectations. I thank you for your honest feedback, taking note the positive comments with our staff. We pride ourselves on ensuring we go above and beyond and from the sounds it looks like we did just that. As a frequent traveller to Caloundra I hope your experience hasn't left a negative lasting impression. Should there be an opportunity to return to our property again, please don't hesitate to contact me directly. It would be my pleasure to personally look after your booking to ensure your next stay is more comfortable and enjoyable. Thank you so much again for providing your feedback Joe, it truly goes more miles than you think. Sincerely, Zoe Sanson General Manager

Nice layout, roomy, well located

Customer review rating 4.0/5

Chris G. Families - Confirmed reviews ALL

Week away with family. Enjoyed the layout, location, friendly staff, kitchen facilities, BBQ & spa area. Unfortunately the bed was due for an upgrade.

Good Afternoon, Thank you so much for taking the time to leave us a review for BreakFree Grand Pacific Caloundra. We're sorry to hear you experienced some back pain during your stay and really appreciate the feedback. We will inform maintenance of these issues. We are delighted to hear all of the positive feedback and look forward to seeing you again next time! Thank you kindly, BreakFree Grand Pacific

Great Location

Customer review rating 4.5/5

Kelly H. Families - Confirmed reviews ALL

Really nice apartment, great location, loved our stay.

Good Afternoon, Thank you so much for taking the time to leave us a review for BreakFree Grand Pacific Caloundra. We are delighted to hear all of the positive feedback and look forward to seeing you again next time! Thank you kindly, BreakFree Grand Pacific

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