Mantra MacArthur Canberra 4 stars

Customer review rating (ALL Rating) 4.0/5 650 reviews

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Description

Hotel extras

  • Centrally located and offers the ideal base for your next stay in our nation's capital

  • Our stylish, newly refurbished rooms will suit all travellers, from business to leisure

  • Want to keep up with your fitness routine during your stay? Work out in our onsite gymnasium

  • Our hotel's conferencing facilities are perfect for your next function or event

  • We understand travel demands, which is why our reception is open 24 hours for convenience

Our accommodation(s)

Hotel location

Mantra MacArthur Canberra

219 Northbourne Avenue
2612 TURNER
Australia

GPS:-35.2609882, 149.1310808

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

PODILATO RESTAURANT

TEMPORARILY CLOSED - Podilato, meaning bicycle in Greek, is also the name of the all-new restaurant and bar that is Mantra MacArthur Hotel's pride and joy. Podilato gives traditional Greek dishes a fresh take and serves them in a relaxed sharing ambience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  650 reviews

TripAdvisor Rating  4.0/5  890 reviews

Very accommodating

Customer review rating 4.5/5

Daniel I. Business - Confirmed reviews ALL

Stayed here for business and got the room we wanted with a table that two people can use for work at the same time Needed a late 1.00 pm checkout due to a Zoom training session which they organised for us Now has breakfast and lunch in house but limited dinner options close by Will come back again

Great value

Customer review rating 4.5/5

Sb Couples - Confirmed reviews ALL

Comfortable room, conveniently located. Would stay again.

Dear Sally, Thank you for staying at Mantra Macarthur Hotel and providing a kind review. We noted your comments and we will try our best to address them. Kind regards, Uvin

Close to transport, clean and tidy

Customer review rating 4.0/5

Jodie Business - Confirmed reviews ALL

Staff were lovely, room was tidy and clean, perfect for a few nights stay for business travel. Only downside was the bathroom was a little small and could do with a deep cleaning, otherwise an enjoyable stay.

Dear Jodie, Thank you for staying at the Mantra MacArthur Canberra and providing a kind review. We very much appreciate your comments regarding your stay and it is always a pleasure to receive a positive feedback. We would like to let you know that we have already started bathroom deep cleaning. See you soon, Kind regards, Uvin

Comfortable stay

Customer review rating 3.5/5

Neil Couples - Confirmed reviews ALL

Room was comfortable, service good and breakfast nice. Would have been better if Foxtel sport was still available or casting.

Dear Neil, Thank you for staying at the Mantra MacArthur Canberra and providing a kind review. We very much appreciate your comments regarding your stay and it is always a pleasure to receive a positive feedback. We noted your suggestions and will try to implement them as much as possible Kind regards, Uvin

I did not have a good stay with changing policy from the documentation sent, a broken phone and unnecessary stressed caused by staying at this hotel.

Customer review rating 1.0/5

Anonymous Solo - Confirmed reviews ALL

I did not have a good experience with this hotel. Booking information sent to me stated that a cash bond would be okay. This was not the cash when I arrived at your hotel. Staff were not receptive to me noting this and told me that I should have also read the policy on the website instead of just being reliant on the information sent to me. They suggested that I should go an find an ATM to place money on my card instead of taking the bond which I had readily available. This issue meant that I had to find an ATM in an unfamiliar city, with my luggage which I could not leave. This used an hour or so of my time which meant that I was late to the engagement that I was in Canberra for. This potentially impacts upon the appointments that I will receive and my continued advancement in the sporting organisation I volunteer for. It also caused me considerable mental anguish as I had to locate an ATM while being lost in an unfamiliar city. I also got sunburnt due to the extra time in the sun. My room when I was able to access my room, much later than I wanted to, the phone in my room did not work so the reception was not able to transfer a call to my room which meant I had to stop doing work for my paid employment twice and answer phone calls for me. This decreased my work load. Overall, I had a very poor experience with your hotel, would not recommend it to others and do not plan to stay again.

Dear Josh S., Thank you for taking the time to tell us about your experience at the Mantra MacArthur Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra MacArthur Reception

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Other web-users rate our hotel

  • 356 reviews 7.2/10 Location
  • 594 reviews 7/10 Room
  • 457 reviews 7.2/10 Service
  • 16 reviews 3.4/10 WiFi
  • 314 reviews 6.6/10 Cleanliness
  • 190 reviews 1.5/10 Food
  • 145 reviews 5.1/10 Amenities
  • 131 reviews 5.8/10 Value

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