Mantra MacArthur Canberra 4 stars

Customer review rating (ALL Rating) 4.0/5 829 reviews

Mantra MacArthur Canberra - Image 1
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219 Northbourne Avenue, 2612 TURNER, Australia

Description

Hotel extras

  • Centrally located and offers the ideal base for your next stay in our nation's capital

  • Our stylish, newly refurbished rooms will suit all travellers, from business to leisure

  • Want to keep up with your fitness routine during your stay? Work out in our onsite gymnasium

  • Our hotel's conferencing facilities are perfect for your next function or event

  • We understand travel demands, which is why our reception is open 24 hours for convenience

Our accommodation(s)

Hotel location

Mantra MacArthur Canberra

219 Northbourne Avenue
2612 TURNER
Australia

GPS:-35.2609882, 149.1310808

Telephone
Fax +61 2 6112 9299

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

PODILATO RESTAURANT

Our restaurant concept is a culinary symphony, that harmoniously blends rich international traditions to elevate your dining experience to new heights.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  829 reviews

Customer review rating 3.0/5

Sujan S. Couples - Confirmed reviews ALL

TV was not favorable

Dear Sujan S., Thank you for taking the time to tell us about your experience at the Mantra MacArthur Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra MacArthur

Customer review rating 4.0/5

Mercia R. Friends - Confirmed reviews ALL

We had a comfortable stay and location was good. The only thing was at breakfast time the tables were not cleared away and it looked very messy, did not feel comfortable at breakfast

Dear Mercia, We very much appreciate your comments regarding your stay at the Mantra MacArthur Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra MacArthur Team

Customer review rating 4.5/5

Antoinette F. Friends - Confirmed reviews ALL

nice clean room, conveniantly located.

Dear Antoinette, Thank you for your kind feedback. We’re delighted you enjoyed your stay and found your room clean and conveniently located. We look forward to welcoming you back to Mantra MacArthur Hotel in the future. Kind regards, Mantra MacArthur Team

Customer review rating 1.5/5

Barry L. Couples - Confirmed reviews ALL

We had booked a 4-night stay in a Deluxe King Suite at this hotel. On arriving in our room, we found the carpet had a fresh very large dark stain in front of kitchenette area which we reported. Cleaning staff came to check and did a minor clean of the stain and said they were waiting for a professional cleaner to come next week. The next day after we had been out all day, we returned to find that our room had not been cleaned or towels changed. Reception told us that we had not ticked the box for housekeeping when making our booking and it would be an extra charge. We were even told that we had paid a cheaper rate for our room. We requested that our room be cleaned each day and towels changed and would not pay an extra fee as there wasn't anything on the All Accor booking site (or other sites that we checked) regarding the extra for housekeeping. Also, when we reviewed our booking, the room that we were given did not reflect the room shown on the All booking site or any other booking platforms. When we asked why we were given an inferior room and were then told they were fully booked and we could not be moved, despite the Suite opposite us remaining vacant that night. We were then referred to the manager, and he was adamant we were in the class of room that we had booked. There was a clear difference in the room we were in and what was on the booking site for a Deluxe King suite. So, finally on day 3 after further discussions with management we were moved to the room we had booked in the first place, according to the photos on the All and 2 other booking sites, including the hotels' own site. When we went for dinner in the restaurant, and after an hour wait, we had to ask about our meals as we saw other guests who entered after us were being served their meals. I would not stay at this hotel again as we had to spend 2 days trying to get the Suite that we had booked in the first place. It was a very unpleasant experience. We travel frequently both, domestic and international, and stay at a variety of All Accor hotels whenever possible and have NEVER been treated as badly as we were at this hotel.

Dear Barry, Thank you for taking the time to share your experience. We sincerely apologise for the challenges you faced during your stay and any confusion regarding your room and housekeeping. The suite you were initially allocated is the same category as the Deluxe King Suite but with a different layout. We will work with our marketing team to ensure photos clearly reflect this. Regarding housekeeping, our “Stay Longer and Save” package—on average $15–$20 cheaper per day—provides weekly service, while our Flexible Rate includes daily housekeeping. We apologise for any misunderstanding and inconvenience caused. We appreciate your feedback and look forward to welcoming you back for a smoother experience in the future. Kind regards, Mantra MacArthur Management

Customer review rating 3.5/5

Merann B. Business - Confirmed reviews ALL

Quiet, clean and easy to find this hotel ticked lots of boxes. There was a restaurant on site if weary travellers didn’t want to drive out. Rooms were comfortable, well maintained and ensuite was clean. Only things I wasn’t really happy about was the breakfast hot buffet wasn’t the tastiest, the bacon was tasteless and the beans budget. But the cost was acceptable for a hotel breakfast. Would be better if the price included a barista coffee for $25 a head.

Dear Merann, Thank you for your feedback and for staying with us. We’re pleased to hear you enjoyed our comfortable rooms, convenient location, and friendly team. Your kind comments are greatly appreciated. We also thank you for your feedback regarding the breakfast. We’re sorry it did not meet expectations, and your comments have been shared with our kitchen team for improvement. We appreciate your suggestion regarding barista coffee as well. We hope to welcome you back again soon. Kind regards, The Mantra Macarthur Team

Other web-users rate our hotel

  • 477 reviews 7.8/10 Location
  • 749 reviews 6.2/10 Room
  • 485 reviews 7.4/10 Service
  • 21 reviews 5.9/10 WiFi
  • 396 reviews 5.3/10 Cleanliness
  • 342 reviews 5.9/10 Comfort
  • 186 reviews 6.9/10 Breakfast
  • 183 reviews 7.1/10 Value

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