Ala Moana Honolulu by Mantra

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Ala Moana Honolulu by Mantra

Customer review rating (ALL Rating) 4.4/5 4,468 reviews

ALLSAFE approved hotel

Ala Moana Honolulu by Mantra
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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • A short stroll to the Hawaii Convention Center

  • Offers 15,000 square feet of combined meeting space

  • Close to the nearby Pacific Ocean and Waikiki walk

  • Adjoins Ala Moana Center shopping mall

Our accommodation(s)

With over 1,000 hotel rooms boasting sweeping views of the Honolulu cityscape, surrounding mountains, and sunsets over the Pacific Ocean. Each room offers complimentary Wi-Fi, a microwave oven and a refrigerator. Suites include a fully equipped kitchenett It's your ideal accommodation whether you're visiting Honolulu for business, with a group, on a vacation, or simply looking for the perfect kamaaina hotel.

Hotel location

Ala Moana Honolulu by Mantra

410 Atkinson Drive
96814 HONOLULU
United States

Fax: +58 089443974

  • By plane

    DANIEL K INOUYE INT AIRPORT At 13km / 8.08 miles - Shuttle paying

GPS:21.2901918, -157.83968

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Meeting rooms

Our guest reviews for
Ala Moana Honolulu by Mantra

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,468 reviews

TripAdvisor Rating  4.0/5  4,870 reviews

Well located

Customer review rating 4.0/5

S. Friends - Confirmed reviews ALL

The hotel is connect to the mall, which is nice. Great service, clean rooms overall great stay

Dear S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Earl

Good location

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Overall good service; check in process was long; need more staff; parking was hard to find; should allow overnight parking in Ala Moana Mall parking area; restroom felt old; need to upgrade ventilation; no amenities included which is strange for a resort hotel; no dental kits

Dear Christopher C., Thank you for taking the time to tell us about your experience at the Ala Moana Hotel by Mantra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kia

okay stay

Customer review rating 3.5/5

As Business - Confirmed reviews ALL

The room was decent. I purchased with a kama'aina rate for a "kona towner city view" for $234 / night. Our room overlooked the mall parking lot which was not a city view. In addition, the room was clean which I appreciate, but the white cover on the bed was stained in 4 places which took away the overall impression and made the room feel dirty.

Dear Avigale , Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Earl

Extremely well located

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Very pleased with the customer service at check in and from housekeeping, and the location is ideal, a short Uber ride to the Queen's Hospital and right next to the Ala Moana Mall (and walkable to Waikiki). The kama'āina rate is a difference-maker for me.

Dear Mr. Z., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kia

Thank You!

Customer review rating 5.0/5

Dawn D. Friends - Confirmed reviews ALL

Our family stayed at the Ala Moana back on 8/28/2021 for four days and we had a very great experience. This is time I came back to Hawai'i with my sister and decided to stay at the Aston Waikiki Sunset and boy was that a terrible experience! We immediately called Ala Moana to see if they had a partial ocean view on the 59th hour considering it was Prom and a basketball tournament that weekend, and they accommodated us! I will never stay anywhere else. Ala Moana is clean, the area is has many amenities, and the Starbucks is a PLUS. Thank you for rescuing us, I mean accommodating us!!!

Dear Dawn D., We very much appreciate your comments regarding your stay at the Ala Moana Honolulu by Mantra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kia

Well located and definitely Good stay

Customer review rating 5.0/5

Karlalyn L. Families - Confirmed reviews ALL

Stay was excellent! Highly recommend this hotel to anyone. Thank you for our stay!

Dear Karlalyn L., We very much appreciate your comments regarding your stay at the Ala Moana Hotel by Mantra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kia

Generally positive experience

Customer review rating 3.5/5

Dylan Couples - Confirmed reviews ALL

- I wish I had been informed of the works that were being done on the building - this information should be disclosed to guests especially if it impacts use of facilities ie pool - the breakfast team were all lovely and they should be commended for their great service - I wish I had remembered their names - Sarah from Signature restaurant was probably the only rude person we encountered. We felt so unwelcome that we ended up leaving . - Pool hours are short - Housekeeping were really friendly and always said hello when we past them in the corridor

Dear DYLAN T., We very much appreciate your comments regarding your stay at the Ala Moana Honolulu by Mantra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kia

Awesome room and view

Customer review rating 4.5/5

Daf Families - Confirmed reviews ALL

Would’ve been a 10 if it weren’t for the parking. Not enough stalls for guests. Overall hotel and room were awesome for price. Thank you Alamoana hotel!

Dear Mr F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kia

Great stay!!! Excellent location!!! Great customer service!!!

Customer review rating 5.0/5

Bernie Families - Confirmed reviews ALL

We had an excellent stay. We had a total of four rooms. Jonel in reservations assisted me in making sure my parents had a handicap room and got them a great kamaaina rate. Although we were on different floors, the oceanview suite was large enough for our family to gather and have our meals with an AWESOME view. We will definitely return!!! Please keep your hotel local and the bonus NO RESORT FEES!!! Chee Huu!!!

Dear Bernadine D., We very much appreciate your comments regarding your stay at the Ala Moana Honolulu by Mantra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kia

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Our stay was great except there were so many events going on and I refused to stand inline to check in as many stood in line for over 1 1/2 hours. I checked in that night. The parking was full so we had to park in the other lot. My husband dropped us off and he walked back. It was kinda a hassle because he had to download an app and put all his information so he wasn’t too happy about that as he really doesn’t like entering his card number. I wasn’t sure either if Starbucks knew that their were many events as it seemed as if they were understaffed. Otherwise our hotel was great. We actually had a great floor bc the ice machine and laundry was on our floor. We plan to book a room again in July. I will be looking for the best deals as I know it will be another busy weekend.

Dear Rita, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Earl

Very good stay, staff was amazing

Customer review rating 5.0/5

R. M. Families - Confirmed reviews ALL

We had rented a suite and a regular room. Your staff went above and beyond to accommodate our request to be on the same floor and they were able to make it happen at the last minute. The rooms were very clean and comfortable.

Dear Rhee M., We very much appreciate your comments regarding your stay at the Ala Moana Honolulu by Mantra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kia

Convenient location. My go to hotel whenever I’m on Oahu.

Customer review rating 4.5/5

Km Families - Confirmed reviews ALL

Friendly staff. Nice renovations. Front Desk Justin was very helpful when I requested an extra night extension. Housekeeper cordial and helpful. I’ll be back!

Dear Kathryn M., We very much appreciate your comments regarding your stay at the Ala Moana Honolulu by Mantra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kia

Comfortable, easy, fun, satisfying

Customer review rating 5.0/5

Ocj Families - Confirmed reviews ALL

Location is the best, service great, stay enjoyable

Dear Otto, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Earl

Good stay. Rooms are old.. only stayed two nights. The kona tower is very old..

Customer review rating 2.5/5

Cheryl Couples - Confirmed reviews ALL

Valet guys were great!

Dear Cheryl, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Earl

Very convenient

Customer review rating 4.0/5

Kahikolu Families - Confirmed reviews ALL

We had a basketball tournament at the convention center so it was really convenient. I love the fridge and microwave on the rooms. It was a really busy weekend so checking in took over an hour. Other than that we love staying there.

Dear Kahikolu, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Earl

Great Short-Term Stay Hotel

TripAdvisor rating 4.0/5

johnhX2018TI Business - TripAdvisor review

Rooms are clean, but small. Not the best accommodations for long-term stays (i.e. over 1 week). Most airline crews use this hotel. Just a couple of suggested improvements: - For the business traveler, the hassock for the desk is not adequate. Rooms should have chairs with backs. - The hotel restaurant needs to open earlier than 0630. Most business & military travelers need to leave for work by 0700 or 0715 which makes it difficult to eat a good breakfast in the mornings.

Perfect Honolulu city location

TripAdvisor rating 5.0/5

HeinMan TripAdvisor review

We stayed two times for two nights and we were very glad we did so. Everything was perfect, we couldn#t complaint anything - just perfect! Only parking was a little expensive, but this is due to the location. Next door is a big shopping center, with less comfort parking is free there!

Signature

TripAdvisor rating 5.0/5

MargaretW2235 TripAdvisor review

So convenient. Added to hotel is the restaurant Signature. Happy Hour is a bargain and the food is excellent. Friday and Saturday eves live jazz. Wonderful. Do wish hotel had room service or just to be able to get a drink to go from the bar.

Budget conscious but in dire need of a makeover

TripAdvisor rating 3.0/5

jjraa TripAdvisor review

The hotel is situated well. In close proximity to beach and shopping. The staff were helpful and a Starbucks in the lobby was handy. We had a suite plus a room - both were worn down and quite dirty. The upholstery was extremely discoloured - quite disappointed and disconcerting in the era of covid - looked like it hadn’t had a deep clean in years.

Great location

TripAdvisor rating 5.0/5

Jennifer C TripAdvisor review

This hotel is located right next to Ala Moana shopping center, and across from the Ala Moana park. It's easy walking distance into Waikiki, and quite convenient for many places nearby. I highly recommend the happy hour on the top floor, though get there early to get a table. Bring patience too, check in took a very long time but I think a lot of people arrived all at once.

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