Room was fine. Service good. But every morning the garbage trucks would come through the side alley & wake me up, slamming down the numerous metal trash bins- between 5am-7am. Maybe you could have them re trout & hit your hotel in the afternoon. This would prevent me from staying in this hotel again & especially from that particular tower

Great stay, nice staff, and great location for everything we wanted to do. The “city view” was a view of the backside of another hotel so definitely not a picture worthy view. Only downfall was there’s nothing to do at the hotel in the evenings. They need to add an outdoor area to have a drink and hangout.

Thanks was easy to call and book a room…. Signature was outstanding the food….

The hotel wasn’t able to adequately handle the amount of guests it had. There were lines at the elevator to get to the lobby and the rooms themselves, no parking in the garage, long lines to get your vehicle valeted when there was no parking available, not enough towels for swimming at the pool, and an extremely long line at Starbucks.

The room was great, spacious with a fine view and a nice little balcony where we sat and watched the ocean waves and the city lights. The room was clean and tidy, equipped with convenient appliances including microwave, fridge, coffee maker and safe. The staff were friendly and helpful. The one negative was the parking, because of the high cost. We used the valet parking first night $45, and self-park the other nights $34/night. But then, parking in HNL is expensive everywhere.

We had the best time at Ala Moana!!! Dustin at the front desk, wonderful, we both had glorious messages at Dadas with Pino, fabulous, Lourdes our housekeeping who took care of our room was beyond amazing!!!!

Was here for business more than vacation. Loved the convenience of walking distance to well over two dozen good restaurants, and shopping. Starbucks in the hotel lobby was a godsend each morning.

Great service

Good consistent services with housekeeping. Working AC. Good location. Thank you for providing a comfortable stay!

Our hotel room was great and when we called to get more towels delivered to room, it arrived very quickly which we really appreciated. Our check in was very easy with no problems. I wish we could have a drop box for keys at check out so we don’t need to stand in line. The biggest problem we had was parking. It was awful!!! We went out to dinner and upon returning it took us 45 minutes to get an space. There were other cars parking along the walls where it clearly says NO PARKING!! Despite going round and round, we consistently saw more cars being allowed to enter the parking area where there already was at least 10 -12 cars driving around waiting for a space to open. I feel that it should have been controlled more by the parking attendant. We saw some people getting spaces by talking to the attendant and she would move parking cones but if you didn’t talk to her, you got NO help. It is unfortunate that the parking situation is so inadequate for this size of the hotel. Something needs to be done, work out a deal with Ala Moana Shopping Center or something but this shouldn’t be such a problem. Very disappointing.

Rooms are clean, but small. Not the best accommodations for long-term stays (i.e. over 1 week). Most airline crews use this hotel. Just a couple of suggested improvements: - For the business traveler, the hassock for the desk is not adequate. Rooms should have chairs with backs. - The hotel restaurant needs to open earlier than 0630. Most business & military travelers need to leave for work by 0700 or 0715 which makes it difficult to eat a good breakfast in the mornings.

We stayed two times for two nights and we were very glad we did so. Everything was perfect, we couldn#t complaint anything - just perfect! Only parking was a little expensive, but this is due to the location. Next door is a big shopping center, with less comfort parking is free there!

So convenient. Added to hotel is the restaurant Signature. Happy Hour is a bargain and the food is excellent. Friday and Saturday eves live jazz. Wonderful. Do wish hotel had room service or just to be able to get a drink to go from the bar.

The hotel is situated well. In close proximity to beach and shopping. The staff were helpful and a Starbucks in the lobby was handy. We had a suite plus a room - both were worn down and quite dirty. The upholstery was extremely discoloured - quite disappointed and disconcerting in the era of covid - looked like it hadn’t had a deep clean in years.

This hotel is located right next to Ala Moana shopping center, and across from the Ala Moana park. It's easy walking distance into Waikiki, and quite convenient for many places nearby. I highly recommend the happy hour on the top floor, though get there early to get a table. Bring patience too, check in took a very long time but I think a lot of people arrived all at once.