Mercure Newport 4 stars

Customer review rating (ALL Rating) 4.5/5 707 reviews

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Mercure Newport - Image 1
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Chartist Tower, Upper Dock Street, NP201DW NEWPORT, United Kingdom

Description

Hotel extras

  • City centre location with stunning views

  • 7-minute walk to Newport train station

  • ICC Wales under 4 miles away

  • 12-minute train journey to Cardiff Central

  • 3rd floor restaurant and bar with an outdoor terrace

Our accommodation(s)

Hotel location

Mercure Newport

Chartist Tower, Upper Dock Street
NP201DW NEWPORT
United Kingdom

GPS:51.587343, -2.995636

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BAR AND KITCHEN AT NP20

Situated on the 3rd floor, our restaurant offers a vibrant and contemporary space with a unique outdoor rooftop terrace. Ignite your senses and enjoy delectable menus - using the finest local produce, you can expect classic food with some modern twists.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  707 reviews

Good stay

Customer review rating 4.5/5

Laura Solo - Confirmed reviews ALL

Comfy and clean room. Staff were all very friendly. Food in the restaurant was very tasty. Would stay again

Good stay

Customer review rating 4.0/5

Rimel Friends - Confirmed reviews ALL

Great place to stay. Room with a view was worth it. Parking is a little difficult, shared with the town parking, therefore it’s a little hard to access when you have suitcases etc. something to bear in mind when choosing to stay here.

Dear Rimel R., We very much appreciate your comments regarding your stay at the Mercure Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Oh dear... not 4 star service

Customer review rating 2.0/5

Mr M. Business - Confirmed reviews ALL

Check in-online for a seamless arrival the email said, "On arrival get your key straight away." Hmmm. I arrived the receptionist got my room key and paperwork straight out of the box. So far so good. Then he went on to his computer and attempted to try and charge me the whole amount for my stay, despite my reservation and my on-line check-in acknowledgement confirming that I'd paid the majority using Accor points, so only needed to pay £24.62. After over 5 annoying minutes we got that resolved. Then shortly after getting into my 15th floor room, the fire alarm sounded. Just after I left my room about to descend 15 flights of stairs it stopped. Then it started again, stopped, started, stopped..... When I eventually got through to reception on the phone to inquire before starting my 15 floor stair descent I was told it was a false alarm caused by a fault on the fire alarm system of the bank next door??? What the ??? So ignoring the continuing intermittent soundings and strobe flashing from the fire alarm in my room I thought I'd turn on the TV. A thorough search confirmed that there was no remote controls provided - for either TV. Another phone call to reception, "is it in the basket along with the magazines?" he asked. "There's nothing in the basket, no magazines or remote controls I replied." A remote control was delivered to my room soon afterwards. There were good city views from the room and I had a delightful breakfast in the morning which went without a hitch. I received a warm and helpful welcome from Lesley on breakfast reception. The overall experience on this stay was not at a four star level. As a Platinum member of Accor's loyalty scheme I was not impressed comparing Mercure Newport to other hotels in the group that I have stayed in. This was a one-off trip to stay in Newport, based on this experience I certainly won't be returning. It'll be Cardiff for me next time.

Dear M. Edward W., Thank you for taking the time to tell us about your experience at the Mercure Newport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Flashing alarm over bed midnight to nearly 4am

Customer review rating 0.5/5

Andy Couples - Confirmed reviews ALL

The fire alarm went off at a little before midnight but stopped sounding quickly. However the bright alarm flashed once a second over my bed for the next 4 hours. I could barely sleep and had headaches from the strobing. Hotel staff were apologetic but had an air of it being hard luck for me because there was nothing they could do till Barclays turned up next door. This had clearly happened before and it will again. To say it was just a fire alarm hides that the hotel does not have a robust and reliable process in place with the bank next door. That means there’s a very really chance a future stay could be ruined. A hotel has one basic job, provide a room and bed to sleep in. A bright repeating flashing light above the bed made that impossible. I would not stay here again.

Dear Andrew C., Thank you for taking the time to tell us about your experience at the Mercure Newport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great!

Customer review rating 5.0/5

Richard D. Friends - Confirmed reviews ALL

Could reall fault this

Dear Richard J., We very much appreciate your comments regarding your stay at the Mercure Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 737 reviews 8.8/10 Location
  • 1,209 reviews 8.4/10 Room
  • 1,083 reviews 9.2/10 Service
  • 21 reviews 4.5/10 WiFi
  • 546 reviews 8.9/10 Cleanliness
  • 422 reviews 8.4/10 Breakfast
  • 267 reviews 9.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.